Customer Service Employee Relations

Vanessa Gleeson

Cleveland, Ohio / 216-***-****/ **********@*****.***

An Accounting professional with a strong background in financial services and office administration. Demonstrative skill managing multiple projects in the banking and business services areas. Expert troubleshooter and problem-solver with the ability to work well with others. Resourceful, well organized, can handle responsibilities with minimal supervision.

Problem Resolution

Account Analysis

Employee Relations

Project Management

Customer Service & Support

Training

-Applied Project Work: Worked on assignment that involved decision trees, histograms, and linear regression analysis. Solved accounting-related issues (TVM, stock valuation, dividend analysis, ratios, etc.) using Excel program.

EDUCATION & PROFESSIONAL DEVELOPMENT, Cleveland, Ohio

Trident International University Master of Business Administration-Accounting, May 2016

Cuyahoga Community College Associate of Applied Business with a focus in Accounting, May 2011

Case Western Reserve University Bachelor of Arts Degree, Major: History

Certificate, Microsoft Office Specialist, Council for Economic Opportunities in Greater Cleveland- CEOGC

•Certification: IC3 Digital Literacy Certification

•Certiport Global Digital Literacy Certification Program

•IC3 GS5 Certification: Key Applications /Living Online/ Computer Fundamentals

Certificate, WorkKeys, Council for Economic Opportunities in Greater Cleveland-CEOGC

PROFESSIONAL EXPERIENCE, Cleveland, Ohio

Data Conversion Operator, United States Postal Service 2000

Trained in key mail imagining. Successfully managed data entry at 8,000-10,000 keystrokes/minute. Improved efficiency by over 25% in one year. Identified and solved situations associated with final data conversion. Successfully completed ASFM1000 Training Program.

Military Pay Technician 1996

Aided team members to accurately answer questions. Kept accurate count of performance. Played a key role as part of team.

Researched naval service member's SGLI accounts to issue refunds.

Audited naval reserve drill pay records to verify missing drill payments.

Fiscal Accounting Clerk, DFAS (Defense Finance and Accounting Service) 1995-1996

Researched status of checks and allotments using microfiche and computers, responded to allottee & service member allotment questions via phone and e-mail.

Coordinated with allottees and service members in filing fraud claims. Worked diligently to expedite paperwork and filings to ensure compliance with program and governmental guidelines. Interacted with the client to solve problems, advice on related issues by handling day-to-day inquiries and meeting the basic needs of service members and allottees.

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