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Manager Customer Service

Jaipur, Rajasthan, India
5.5 Lacs
August 29, 2018

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Mushlapurhat, Loharba Gali, P.o -Mahendru, Dist: Patna 6, Bihar,MI 748-***-****,


Seeking an opportunity to utilize my skills and abilities to work in a globally competitive environment on challenging assignments that shall yield the twin benefits of the job satisfaction and a steady paced professional growth.


Airplaza Retail Holdings Pvt Ltd. 17th March 2017- Till Now


* Maintain an accurate stock Planogram & shelf tickets to ensure maximum on sale, Position for merchandise, To ensure that the department consistently achieves its sales targets,

* Working on SSR (Stock Sufficiency Report), Working of Dilo, Zero Sale, Analysis of Growth/De growth

* Ensure to Department be ready for customer all time as per store planogram & Store Display Patron

* Ensure proper stock replenishment with new arrival stock or offer Merchandise.

* Ensure to implement company hazing process so that customer fills good environment at store.

* Ensure to Section & Department not De growth then last year.

* Ensure DC area is managed as per company dc display patron.

V Mart Retail Ltd 11th January 2016 – 16th March 17


* To manage store operations & plan for achieve sales target & it’s execution.

* Ensure prevalence of high degree of hygiene, staff grooming, customer satisfaction and VM standards in Store.

* Develop system to control pilferage / shoplifting and ensure adherence with the same.

*Maintain optimum stock level in all departments.

* Coordinate with category management team to ensure proper running of the schemes and offer.

* Coordinate with marketing departments at HO for implementing marketing strategies.

* Competition mapping activities, Develop new avenues for promoting business.

* Ensure adherence to all SOPs in the stores, Liaison with various govt. Bodies for licensing & others.

* Ensure compliance to store audits and take actions on areas of concern highlighted in the report.

Airplaza Retail Holdings Pvt Ltd. March 2011- January 2016


* Maintain an accurate stock Planogram & shelf tickets to ensure maximum on sale, Position for merchandise, To ensure that the department consistently achieves its sales targets,

* To maintain standards on the shop floor, to coach the team to adhere to all the store routines, to help the team to deliver great customer service & customer checkout.

* Is responsible for pre-opening procedure-Opens Store in the Morning, Monitor Briefing with manager-operation & floor manager discuss sales and set target for the day, sale figures of previous discuss with staff inform day budge,

* Detailed floor inspection, point out fault & assigned job to improved Plot weekly Rote schedule of all staff as per business needs, Delegate work assignments to staff to meet tasks deadlines as planned, submit weekly and monthly reports to designated persons as needed,

* Supports the team towards excellent customer service, Aware of competitor’s activity relevant to the flow of the sales, Process customer transactions.

* Coordinate with superior during sales or promotion period with the use of action plan, analysis per squire fit sale (PSF) of last days V/s previous year same day PSF sale,

* Organized time to time training session to improved store visibility & revenue, offer implement, supervise stock take activity as a Department Manager

VISHAL RETAIL LTD July 2008 – March 2011

Admin Manager & Loss Prevention Head

* Adept at managing administrative activities involving purchase of equipment’s, maintenance of procurement, housekeeping, safety, security, employee induction. Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities.

* Managing repair, maintenance & replacement of office equipment’s, appliances, furniture, furnishings, vehicles, building, etc.,

* Purchasing, Implementation and operations of Security and Surveillance

* Processes, documentation, business control checks, audits etc, Monitor all Statutory Compliance.

* Non trading Consumable & fix Assets supplement, Stock Take Activities Supervised

* Stock Maintenance & Shrinkage Control, Supervise stock in & out Physical & System Stock


Advance Diploma in HR Generalist Function

* PF, ESI, Gratuity, Designing CTC, Salary Processing, Income Tax, TDS, Payroll, Performance Management, Appraisal System, Attrition Management, Requirement & Appraisal, Manpower Planning &complete HR work


Master Degree

Karnataka State Open University H.R.M 2011-2013

Bachelor’s In Law

R.P.S Law College 2003-2005

Bachelor’s Degree

Patna University, Patna 1999-2002


D.D.E Patna University, Patna 1997-1999


Patna Collegiate School, Patna, BSEB June 1997

Personal Informatio

Father's Name : Ram Nandan Sahay

Date of Birth : 16 – 12 -1980

Sex : Male

Nationality : Indian

Religion : Hindu

Marital Status : Married

Strength : Excellent leadership ability to take best output from team.

Languages Known : English, Hindi.

Total Experience : 10 Years

Current Organisation : Airplaza Retail Holdings Pvt Ltd

Current Designation : Department Manager

Current CTC : 350000.00

Expected CTC : 450000.00

Notice Period : 15 Days


I hereby declare that the information furnished above is true to my knowledge.

Munish Nandan Sahay

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