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Manager Customer Service

Dubai, Dubai, United Arab Emirates
August 29, 2018

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Bijumon Vatakkeyakath

Mobile +971-**-*******


Professional Profile:- Active, detail oriented, and well experienced in Logistics.

FMCG-16 Years & Franchisee Manager-5 Years (Telecom)

A goal driven professional with an acclaimed career record in reputed and leading organizations of UAE. Enterprising, hardworking & technically skilled professional known for accuracy, attention to details & timeliness in managing operations within budgets & scheduled time frame. Well versed in shouldering multiple responsibilities across all Logistics activities.

Professional Experiences:-

1.Currently working with Truebell Marketing & Trading LLC-Dubai as

Warehouse Manager - from Oct-2013 till date.

Established in 1984 and privately owned, Truebell is a leading importer, wholesaler,

Distributor and exporter based in the GCC. With operations across a range of business interests in food, beverages, hospitality, supplies and retail duty free, Truebell is reputable

Multifaceted business.

Job Profile:

Warehouse & Facility Management, Contracts (Maintenance and HACCP)

Service (Logistics/Delivery), Team size 160, Fleet size 45 Temperature controlled trucks.

Retail (Carrefour, Spinney’s, Lulu etc.), Food Service Division (Cafes, Fine/Casual Dines & all groups of star hotels) & E-Commerce/Distribution.

Accomplishments: Handling 3000 + SKUs, Managed 1000 LPOs/Deliveries/Day,

180 inbounds/Month and 6000 palettes of stock - DC + Multiple W/H.

Responsibilities: Successfully Driving Warehouse & Logistics Operations of Truebell.

Management of receipts, warehousing, and distribution operations by initiating, Coordinating, and enforcing program as per company’s strategic policies & SOP’s

Collaborative in Recruits, Orientation, Initiate/ motivate the team and enforce optimal Operational results.

Executed Health, Safety, Hygiene & Security Procedures during entire cycle of operations.

Influenced the Management to approve the best practices for traceability, quality, quantity, cost and efficiency of goods movement both inbound and outbound.

Recommended storage layout and achieved optimum warehouse space utilization.

Manage stocks, control and reconcile with data storage in SAP.

Allocating and managing staff resources according to changing needs to ensure FIFO/FEFO is maintained for Freezer / Chiller & Ambient Stores.

Result oriented data analyzing to monitor performance levels and plan improvements in Cold chain distribution/Fleet management.

Contributes to team effort by accomplishing related results as needed.

Established 5S and the disposal process.

MIS Reports to Management – Appraisals, Performance Results and Recommendations.

2. Worked with Fresh Supplies LLC-Dubai, as Warehouse Manager-

From Sep 2010 to Sep 2013.

Fresh Supplies LLC, Established in 1996, HACCP (URS) certified co, and having a good market leadership in specialty foods of world known brands, Pritchitts foods (UK), Westland Milk products (NZ), CSM (France), Bunge (Canada), Carels and Best Brands (US),QFS, Starcape, All Gold, Pavlova, Avruga, The Pastry House and Marguerite etc.


Steered the Company’s Warehouse and Logistics department to achieve and exceed the given Targets/Objectives by the Management.

Inbounds, Storage, Inventory Control, Facility Management, HACCP Administration.

Fleet and Distribution Management within given budget.

3. Worked with Mahmayi Middle East FZC-Jebel Ali -UAE (Mahmayi Office Furniture LLC)

As Warehouse Manager for U.A.E operations from June 2007 June 2010.

Established in 1985, Leading in the market for all kinds of Office furniture’s, Safes, etc., for local Establishments-Retail and Exports to MEA-Wholesale.


Led and managed entire Warehouse and Logistics procedures.

4. Worked with House Market as Manager for Super Market From Jan 2005 to March 2007.

A leading group having Super market, Restaurants, Public Catering & Trading in

Ras Al Khaimah-United Arab Emirates.


Administration, purchasing, pricing, display, sales, negotiations with suppliers,

And achieving the given target of the retail store.

5. Worked in Airtel (Bharti Cellular ltd-India) as Franchisee Manager fromJAN-2000 to

Dec 2004 (Sales/Customer service Head).The NO: 1 Telecom GSM operator in India.


Led the branch to achieve the Sales Target & Customer service.

6.Worked with Lutfi Establishment as Ware house Supervisor and Purchase In charge from Dec-1996 to May 1999.A leading business group (restaurants, supermarket, cold

Stores & ware houses) in Yanbu-Kingdom of Saudi Arabia.


Group and Supervise the Warehouse functions and Local Purchasing.

Personnel Details:-

Educational qualifications 1. Bachelor of Arts (Calicut University-1995)

Technical qualifications 2. Diploma in Applied Electronics (UCE-1996)

3. Diploma in Computer Applications (IHRDE-1996)

Other Certifications/Awards 1. PIC Level 2&3(High field-UK/Dubai Municipality)

Computer skills 1. SAP (S4Hana), Crux

2. Focus-RT6.003v (WMS)

3. Accpac –ERP, Citrix- Metaframe,

4. Wings-Inventory control

5. e-CRM, ICC, Crs-Arbor-Pos-Gsm-Oracle Software’s

6. MS- Office, Outlook etc.

Visa status Employment

Driving License UAE- LMV

Nationality Indian

Sex Male

Age & Date of birth 43 years, 4th Dec 1974

Languages Known English, Hindi, Malayalam, Tamil, Arabic.

Bijumon Vatakkeyakath

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