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Customer Service Medical Assistant

Atlanta, Georgia, United States
August 28, 2018

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S tephanie S pringfield


**** ********** ****, *** ****

Atlanta, GA, 30331

Career Summary

Extensive experience working in customer service,data entry, and public relations. Ability to multi-task and problem solving. Diligent and excellent with interpersonal communication, teamwork, and office support skills. Work Experience


Company: AmericasMart Atlanta

Position: Customer Relations Specialist (Supervisor) Duties: Answering questions according to the company’s established policies and handle complaints in person, by phone, or via email

● Entering evaluation results/ data using various of software such as Excel, Microsoft, LiveOps, and other computer programs

● Completed all other duties as assigned or requested by a Supervisor in a timely manner.


Company: Donnelly Communications Inc.

Position: Customer Service Representative

Duties: Handle inbound calls for multiple Clients ( Sonic Drive-In, Midas, Paul Fredrick, Coach Factory, and others)

● Thoroughly Document customers and employees


● Answer catalog & online orders over the phone in a timely matter

(90-200 calls daily)

● Categorize, Identify, and escalate priority of callers issues and inquiries

● Provide stock availability, item description, and place catalog orders in a timely manner


Company: Office Team/Robert Half Specialized Administrative Staffing Position: Call Center Rep., Secretary/Admin Assistant, Data Entry, etc.

(Donnelly Communications, Employee Retirement Systems of GA) Duties: Perform general office support

● Answering multi-line phones and directing the calls

● Managing all incoming and outgoing mail.

● Arrange incoming records alphabetically, numerically, or by the subject


Company: Fidelity Health Care LLC

Position: Office Manager

Duties: Maintain an orderly and professional working atmosphere

● Handle customers and patients inquiries and complaints

● Create documents that were needed for any documents such as Invoices, FMLA (Family Medical Leave Act form and other forms requested by the employees and patients

● Processed all payments from patients, Insurance companies, Lawyers, etc.

● Implementing filing systems for the office

● Processed payroll

● Authorize insurance for services for patients

Education & Accomplishments

● 2010- Present

Certified in I.D.D. (Intervertebral Differential Dynamics) Therapy and K-Laser Therapy

● 2009-2010

Bauder College Medical Assistant Certificate

Computer Skills

Environment: MS 2010

Application Software: Microsoft: Word, Works, Excel, Outlook, PowerPoint, SharePoint Workspace; RAMS, and POS Software

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