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Customer Service Manager

Bentonville, Arkansas, United States
August 28, 2018

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Bella Vista, AR *****

479-***-**** -


Award winning, results driven and process-oriented manager for a multimillion dollar company. History of strengthening employee and customer relationships, quality results,

"over the top" customer service, evaluating output, improving and executing cost-reducing processes, and employee morale to all-time bests. Relied on to deliver excellent image and highest brand standards regardless of ever-changing variables. S

Training and development

Inventory management

Excellent customer service skills

Natural leader

Strategic thinker/problem solver

Detail-oriented merchandising

Superior organization ability


05/2013 to 05/2018 Store Manager

ALDI – Siloam Springs, AR

Generated repeat business through "over the top" customer service. Completed all daily tasks and special assignments with an efficient and quality- driven approach.

Increased sales volume by 100% in less than 5 years. Interviewed, hired, trained and evaluated personnel in sales and marketing. Monitored, addressed, and executed inventory control audits. P&L, Budget, and cost controls forecasting and implementation. Performed regular maintenance of equipment and trained/certified employees on safety and proper mechanics.

Delegation and follow up of assigned tasks to varying employees. Orchestrated monthly store meetings.

01/2011 to 05/2013 Store Manager In Training

ALDI – Springdale, AR

Supported Store Manager in quality daily operations. Reduced controllable inventory loss by 30%.

Executed excellent customer service on a daily basis. Monitored inventory levels and order accuracy.

Staff training and development.

Complaint resolution.

Store merchandising.

Delegated tasks in support of efficient productivity numbers. 07/2007 to 01/2011 Driver Manager

PAM Transportation Services Inc – Springdale, AR

Addressed driver communications and provided required data to drivers. Coordinated with drivers to ensure timely pickup and delivery. Enforced the on-time shipment of products to create exceptional customer experiences.

Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

Achieved a 98% on-time shipment rate.

Redirected shipments en route in response to customer requests. E

2005 Master of Science: Sport Management/Recreation University of Arkansas, Fayetteville - Fayetteville, AR 2003 Bachelor of Science: Kinesiology K-12

University of Arkansas, Fayetteville - Fayetteville, AR A

Hand picked by the Vice President and Director of Operations to train and promote

"Store manager in training" for the new California division. Ranked #2 out of 78 divisional stores for highest secret shopper score 2017. Ranked #1 out of 20 divisional stores for lowest inventory loss @ .28% for 2015. Created and divisionally implemented cost-reducing inventory strategies. Frequently "displaced" to struggling divisional stores to evaluate and fix. Asked to instruct and train all new promoting Assistant Managers with CGOS.

(Aldi ordering system)

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