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Customer Service Administrative Assistant

Edmonton, Alberta, Canada
August 28, 2018

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Nicole Arbeau

Ten (**)+ years experience in the managerial logistics of business ownership and administration skills

Demonstrated commitment and proven understanding of exceptional customer service

Nicole Arbeau

13547-24 St Edmonton, AB T5A 3S7

Cellular: 780-***-****


Ten (10)+ years’ experience in the managerial logistics of business ownership and administration skills

Strong leadership drive and ability to take leadership role in managing staff

Demonstrated excellent problem solving abilities and decision-making skills

Proven ability to operate both on strategic and tactical levels within an organization

Demonstrated commitment and proven understanding of exceptional customer service

Excellent organizational skills and an ability to identify and manage changing priorities effectively

Strong skills in assessing, planning and implementing resources to meet workload demands

Enjoy working productively and efficiently in a team environment or independently

Excellent interpersonal, communication and public relations skills

Proficient use of Microsoft Office applications and various software

Adherence to safe work practices and promotion of safety standards

Strong proven ability to quickly establish credibility and respect

Solid integrity and work ethics


Division Leader – Primerica Financial Services, Edmonton, Alberta 2005-Present

Gather information for and compiling comprehensive Financial Needs Analysis for clients and prospective clients.

Educating clients on simple financial concepts.

Gathering the correct information needed for different products and services we provide as well as keeping track of any pending business and following up in a timely manner.

Assisting clients with redemptions, name changes, address changes and any other questions regarding their accounts or policies.

Reviewing and updating clients Financial Needs Analysis every 1-2 years or as needed.

Recruiting and developing key team players.

Attending ongoing training provided by the company and partners as well as obtaining the required Continuing Education Credits as required by Alberta regulators.

Assisting office manager with answering phones and mail bag when required.

Presenting information, as required, about the company, products/services and business opportunity at our weekly open house.

Speaking to prospective clients at tradeshows with information about the company, our products/services and our business opportunity.


P/T Event Catering – Catering By Gail, Edmonton, Alberta 2014- present

Assisting with set up and tear down of buffet, tables and whatever else is needed for an event.

Serving food and replenishing buffet, assisting the chef and other event staff as needed.

Assisting with clean up and tear down of buffet.

P/T Nanny – Private Home, Edmonton, Alberta 2013-2014

Taking care of three (3) children, ages 1 to 3, loving them, reading to them and providing whatever care they needed.

Preparing snacks and other meals as required.

Driving child to and from pre-school as needed.

Tidying up house and light housekeeping.

F/T Store Admin Assistant – Urban Barn, Edmonton, Alberta 2009-2011

Worked closely with store managers and assisted sales team to ensure excellent customer service.

Maintaining the stock ordering and inventory levels.

Assisting the store managers with tasks as required.

Temp. Work – Financial Staffing, Edmonton, Alberta 2009

Weatherford, Nisku, Alberta (Administrative Assistant)

Admin Clerk – University of Alberta, Edmonton, Alberta 2008-2009

Temp. Work – Staff Bureau 2008-2009

Lakota Drilling, Nisku, Alberta (Administrative Assistant)

Modern Auto Body, Edmonton, Alberta (Receptionist/Admin. Assistant)

AB Urban Municipal Association (Office Help)

Primco, Edmonton, Alberta (Receptionist)

AMA, Edmonton, Alberta (Receptionist)

AB Cancer Foundation, Edmonton, Alberta (‘The Underwear Affair’ Promotional Distribution)

Atco Electric, Edmonton, Alberta (Receptionist)

Event Coordinator Assistant – Gateway Entertainment Centre, Edmonton, Alberta 2007-2008

Service Coordinator – Park Lighting, Edmonton, Alberta 2006-2007

Hairstylist – Marquis Hair., Edmonton, Alberta 2006

Hairstylist – Spasation Salon and Day Spa, Edmonton, Alberta 2004-2005

Sales Representative – Vector Marketing, Edmonton, Alberta 2004

Telephone Market Research – Ipsos Reid, Edmonton, Alberta 2001-2003


Marvel College -Hairstylist – Edmonton, Alberta 2003-2004

People Skills Certificate

COLOURS Course Certificate


ABC Headstart

C3 Church Pre-K Sunday School Teacher

C3 Church Kids Conference

EveryWomen C3 Church Women’s Conference (2 years organizing SWAG bags)

EveryWomen Connect Group Leader (2 years)

C3 Church Young Adults (helping plan and organize young adults events)


C3 Edmonton Executive Team (planning and organizing church events and Sunday morning services, meeting monthly and reporting to Sr. leaders)

-C3 Edmonton Kidzone Coordinator (Nov. 2014- Sept. 2017)

-C3 Edmonton Social Media and Website manager (Sept. 2017-present)


Lisa Evangelos – Owner, Catering By Gail 780-***-****

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