Relationship Manger

SARA IRFAN

Phone: 248-***-****

Email: *************@*****.***

Work Authorization: US Permanent Resident (Greencard Holder)

PROFESSIONAL SUMMARY

Recently moved to United States and looking for opportunities in Tampa Florida.

Over 6 years of professional experience in various fields including Relationship Management, Portfolio Management, Sales, Teaching and Event Organizing.

In Relationship Management position I was responsible for networking with the various stakeholders of a company, such as business partners, clients, customers, vendors and community.

Common duties listed on a Relationship Management position was to provide customer service, analyzing data, interacting with stakeholders, handling operational details, resolving conflicts, and looking for new business opportunities.

Business Literacy

Advertising

Organizational Behavior

Consumer behavior

Interpersonal skills

Retail Marketing

Strategic Marketing

Human Resource Management

Marketing

Finance

Accounting

Computer Skills

Sales Management Systems

Rosseta

Microsoft Power point

Microsoft Word

Microsoft Excel

Blog Making

SPSS (Statistical Package for the Social Sciences)

Professional Experience:

Bank Alfalah Limited Dec 2016 – Feb 2018

Jhelum, Pakistan

Relationship Manager Retail

Bank Alfalah Limited is a private bank in Pakistan owned by the Abu Dhabi Group. Bank Alfalah is the 5th largest bank of Pakistan with 648 branches in Pakistan with an international presence in Afghanistan, Bangladesh, Bahrain and a representative office in the UAE.

Responsibilities:

Managed the execution of sales strategy and customer acquisition process in order to meet, exceed portfolio growth and cross sell targets.

Managed Liability portfolio and client relationships of the branch.

Responsible for cross-selling various products such as Consumer and Insurance products.

Achieved agreed sales target as assigned by the Management.

Provided highest level of customer service.

Liaise with existing and prospective clients to provide banking advice on Bank Alfalah products and services in line with the customers Transactional, Borrowing, Saving and Protection need.

Responsible for Cross Referring Bank Alfalah Solutions in order to meet customers present and latent Needs.

Responsible for deposit mobilization and account Opening.

Strict adherence to KYC/ AML Guidelines, accounts opening policy & procedures, policies & Circulars and Foreign Exchange Manual.

Complete adherence to Sales Process and Sales MeXimiZer

Assessed local market conditions and identified current and prospective sales opportunities

Provided training, coaching, development and motivation to newly joined peers

Developed forecasts, financial objectives and business plans

Networked to improve the presence and reputation of the branch and company

Jang Group of Newspaper May 2011 – Mar 2014

Event Organizer

Islamabad, Pakistan

Jang Group of Newspapers (colloquially known as simply the Jang Group) is a subsidiary of the Independent Media Corporation. It is Pakistan's largest group of newspapers and the publisher of the Urdu newspaper the Daily Jang, The News International, Mag Weekly, GEO News and Geo Network of TV channels.

Responsibilities:

MAJOR EVENTS ORGANIZED:

Jang Group Educational Expo Jun-Jul 2011-2014

South Asia Media Summit 2013

WOMEN empowerment conference 2013

Conference of United State Educational Foundation 2012

Patents and Patents Registration Workshop in IQRA University Islamabad 2011

Development and CSR Panel Discussion in IQRA University 2011

TIE Entrepreneurship Competition in IQRA University Islamabad with TIE. 2010

Universal School System Dec 2012 – Mar 2014

HR Manager

Responsibilities:

Recruitment:

Design, development and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps).

Assist with day to day operations of the HR functions and duties.

Smooth Implementation of Recruitment cycle.

Analyzes the recruitment process performance, prepares the recruitment dashboards, presents dashboards, recommends changes to the recruitment process and implements changes.

Analyzes the performance of recruitment agencies, the cost per hire, time to hire and recommends changes and improvements.

Acts as a single point of contact for managers regarding recruitment topics.

Managing Recruitment information system and hiring tracker.

Getting final management approval for recruitment.

Recruitment through external sources and head hunters.

Handling of disciplinary, grievances, capabilities and performance issues. Participate in hearing where appropriate.

To participate and take notes in investigation and disciplinary hearing when necessary.

To advise managers on cases of absenteeism, ensuring compliance with related policy and procedure.

Maintain and manage confidential personal records for all staff both manual and computerized.

Education:

2015 IQRA University Islamabad, Pakistan

Masters of Business Administration (Marketing)

2013 IQRA University Islamabad, Pakistan

Bachelors in Project Management and Marketing

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