Customer Service Manager

Scott R. Swanson

***** ******* **. ******, ** ***27 512-***-**** ********@*****.***

Objective

Seeking professional position allowing for parlay of demonstrated organizational, customer service, communication, auto parts sales skills and hotel/restaurant management skills proven by years of successful employment.

Profile

Motivated, personable business professional with a college degree and a successful track record of auto parts sales and hotel/restaurant management. Talent for quickly mastering technology – successfully completed degree program for business management. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated

history of producing accurate, timely reports, meeting stringent guidelines and deadlines. Self-possessed and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

Hospitality Industry Experience

Computer Savvy

Customer Service

Management Skills

Marketing & Sales

Accounting/Bookkeeping

Front-Office Operations

Professional Presentation

Education

TROY STATE UNIVERSITY -TROY, AL

Associates of Science-Business Management

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Completed weekly management and crew schedules for up to 45 employees and three assistant managers.

Author professional correspondence to customers and vendors.

Conduct small business operations in both a business setting.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee stock orders, hiring, orientation and training of managers and crew members.

ABC MASTERY & ORGANIZATION

Managed all aspects of day-to-day operations of both hotel business and restaurant business.

Managed all aspects of employees.

Finances: accounts payable/receivable, invoicing, budgeting.

Supervision of up to a total of 45 employees.

Employment History

PRINCIPLE DISTRIBUTION LOGISTICS-Austin, TX

Independent Contract Driver April 2008-Present

FRANK SUPPLY COMPANY-Austin, TX

Inside Sales/Wholesale Auto Parts Representative 1996-2008

VARIOUS HOTEL/RESTAURANT MANAGEMENT 1988-1995

Burger King/Wendy's/Radisson Inn/ Holiday Inn

Restaurant Manager, Lounge Manager, Assistant Manager

Contact this candidate