Robert L. Myers
Caledonia, MI *9316
616-***-**** Cell
ac6uey@r.postjobfree.com
SUMMARY
“Get it done” manager with experience in Information Technology, Distribution, Construction Management, and mail/print services to name a few. I am a collaborator and problem solver. My projections are realistic, no hype. My desire is to be involved with an organization that intentionally improves the lives of people.
WORK EXPERIENCE
Pine Rest Christian Mental Health Services Feb. 2016 – Current
Information Systems Operations Manager
Responsible for the day to day operations of the network.
Supervise the Infrastructure and Help Desk teams. - 9 people
Co-Technical Manager for an Epic EMR implementation. A 2-year project completed in 8 months. Responsible for inventory management and documentation
Implemented Solarwinds Web-Help ticketing system.
Project Manager for a $280k A/V upgrade. Replaced Vidyo with WebEx and BlueJeans
Peckham Inc. Feb. 2015 – Feb 2016
IT Help Desk Supervisor
Supervised 43 people with disabilities. Provided Tier 1 support for the National Passport Information center using Avaya CMS software.
Supervised 20 Customer Service Reps (CSR) for the USDA with their 700,000+ clients.
Exported daily call records to produce statistical reports for employees.
Monitored calls for correct responses, length of call and proper call handing.
Recorded calls in BMC Remedy Help Desk software.
Caledonia Community Schools Sept. 2013 – Jan 2015
Technology Support Worker
Provided tier 1 technical support for the 3 schools and the Bussing and Maintenance Complex utilizing Solarwinds Web Help ticket system
Created and deployed lab images for Apple and Windows devices.
Maintained wired network and wireless network using Cisco’s Meraki.
Created a wire map document for the high school. Previously undocumented.
District wide PBX and Voice Mail Administration.
Daily Problem solving and general hardware repair including audio systems.
Cherry Valley Greenhouse April 2013 – July 2013
Greenhouse Manager
Managed a retail greenhouse.
Provided Telecom support and cabling.
Served customers with product selection and check-out.
Opened/Closed the store.
Ordered/received/stocked/maintained and displayed inventory.
Robert L. Myers Page 2
Calvin College, Grand Rapids, MI June 1996 –Sept 2012
Director of Administrative Technology Services
Managed five departments: Network Operations, Programming, Telecommunications, Mail Services and Printing Services.
Supervised nineteen full time employees plus six students.
Managed multiple budgets totaling over $3 million including for-profit divisions.
Cost savings through vendor contract negotiations:
Reduced cell phone expense by 30%
Negotiated an unprecedented 59% discount on Cisco hardware.
Reduced copier costs by 20%.by leasing a fleet of 85 Multi-Function Devices.
Wrote the RFP, created a vendor analysis and leased $250k of Xerox printing hardware saving 15%.
Served as the “Project Office” manager for four years.
Proficient in Microsoft Project and Visio.
Collaborated with three municipal governments, the USPS and utility companies to name roads and assign building numbers to campus.
Designed the internal layout for a new Mail/Print building.
Created Disaster Recovery documents.
Designed and constructed a DR site.
Implemented VMware negating a UPS upgrade
Reduced UPS utilization from 95% to 68% subsequently reducing electrical consumption and HVAC requirements.
Reduced physical servers from 120 to 60.
Purchased multiple SANs with snapshotting and deduplication.
Wrote the Cabling Standards documentation for voice data and CATV cable plant.
Designed and managed low voltage cable installation on many construction projects.
Implemented a complex campus safety systems that included surveillance, radio systems, recording systems and card access.
Purchased an entire NXX and assigned new phone numbers to the entire campus.
Performed PBX and Voice Mail system administration.
Participated in the replacement of a 30 year old PBX with an Avaya G3r.
Maintained cell phone and pager accounts and devices.
Utilized Dropbox, OneDrive and/or Google Drive for document sharing.
Exposure to many environments and regulations not limited to: Retail, Hotel, Safety/Security, HIPPA, FERPA, CALEA, and PCI
Zondervan Corporation, Grand Rapids, MI Jan. 1982 - June 1996
Manager of Technical Services, Information Center Mgr. March ‘92 - June ‘96
Managed a Help Desk supporting internal users, 20 field sales reps., and 150 Point of Sales locations.
Managed the project to provide sales people with their first laptop computers.
Developed and delivered training documentation.
Responsible for all aspects of mainframe computer hardware, system software and data communications.
Maintained an inventory of all computer equipment and leases.
Supervised a staff of 14 with hire/fire authority.
Responsible for the budget of $2.6 million and accounts payable for the department
Developed and tested a disaster recovery plan.
Responsible for installation and maintenance of a 250 user Novell network.
Created Request-For-Pricing specification for a warehouse management system.
Robert L. Myers Page 3
Zondervan Corporation - continued
Operations Manager January ‘88 - March ‘92
Responsible for the day to day operations of Wang, Unisys, NCR and DEC systems.
Supervised a staff of 15 people with hire/fire authority.
Negotiated new equipment leases.
Aided in a new building construction and designed the computer room.
Successfully shut down and moved the company from four separate facilities into one in four days.
Applications Development Manager June ‘84 - January ‘88
Supervised a staff of 6 programmers with hire/fire authority.
Wrote the first online real time order entry system.
Created a project tracking system with bill back features.
Lead Programmer Analyst January ‘82 - June ‘84
Responsible for collecting and processing Point Of Sale transactions.
Purchased and installed data communication equipment.
Wrote an order entry system in COBOL and Assembler using bi-directionally linked lists, the company’s first online system.
System Research Incorporated, Okemos, MI Jan. 1978 – Jan. 1982
Technical Representative
City of Holland, Holland, MI Nov. 1975 – Jan. 1978
Programmer
System Administrator
EDUCATION
Hope College, Holland, MI - 1975
Bachelor of Arts. Double major, Computer Science and Mathematics
SECURITY CLEARANCE: MRPT Medium Risk, Public Trust
TRAINING
ITIL Service Management Essentials Project Management
7 Habits of Highly Effective People Dale Carnegie – public speaking
Avaya PBX Administration, Novell Netware System Administration
Lean in Service and Distribution Avaya CMS
LEADERSHIP ROLES
Dutton Christian School: Vice President, Treasurer
ACUTA – State representative (Assoc. for Information Communication Tech Pros. in Higher Ed.)
Lakeside Community Church: Elder, Deacon
Willow Creek Leadership Conference attendee.
VOLUNTEERISM
American Red Cross Volunteer: Driver, Dispatcher, Disaster Action Team
World Renew – Disaster Rapid Response Team
Lakeside Community Church: Food distribution
Servant of Our Savior Ministries: Home building in Matamoras MX
Area Agency on Aging – home repair
Art Prize
Kent County Building Authority citizen representative.