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Manager, Director, Volunteer

Location:
Grand Rapids, Michigan, United States
Posted:
August 28, 2018

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Resume:

Robert L. Myers

**** **** ******

Caledonia, MI *9316

616-***-**** Cell

ac6uey@r.postjobfree.com

SUMMARY

“Get it done” manager with experience in Information Technology, Distribution, Construction Management, and mail/print services to name a few. I am a collaborator and problem solver. My projections are realistic, no hype. My desire is to be involved with an organization that intentionally improves the lives of people.

WORK EXPERIENCE

Pine Rest Christian Mental Health Services Feb. 2016 – Current

Information Systems Operations Manager

Responsible for the day to day operations of the network.

Supervise the Infrastructure and Help Desk teams. - 9 people

Co-Technical Manager for an Epic EMR implementation. A 2-year project completed in 8 months. Responsible for inventory management and documentation

Implemented Solarwinds Web-Help ticketing system.

Project Manager for a $280k A/V upgrade. Replaced Vidyo with WebEx and BlueJeans

Peckham Inc. Feb. 2015 – Feb 2016

IT Help Desk Supervisor

Supervised 43 people with disabilities. Provided Tier 1 support for the National Passport Information center using Avaya CMS software.

Supervised 20 Customer Service Reps (CSR) for the USDA with their 700,000+ clients.

Exported daily call records to produce statistical reports for employees.

Monitored calls for correct responses, length of call and proper call handing.

Recorded calls in BMC Remedy Help Desk software.

Caledonia Community Schools Sept. 2013 – Jan 2015

Technology Support Worker

Provided tier 1 technical support for the 3 schools and the Bussing and Maintenance Complex utilizing Solarwinds Web Help ticket system

Created and deployed lab images for Apple and Windows devices.

Maintained wired network and wireless network using Cisco’s Meraki.

Created a wire map document for the high school. Previously undocumented.

District wide PBX and Voice Mail Administration.

Daily Problem solving and general hardware repair including audio systems.

Cherry Valley Greenhouse April 2013 – July 2013

Greenhouse Manager

Managed a retail greenhouse.

Provided Telecom support and cabling.

Served customers with product selection and check-out.

Opened/Closed the store.

Ordered/received/stocked/maintained and displayed inventory.

Robert L. Myers Page 2

Calvin College, Grand Rapids, MI June 1996 –Sept 2012

Director of Administrative Technology Services

Managed five departments: Network Operations, Programming, Telecommunications, Mail Services and Printing Services.

Supervised nineteen full time employees plus six students.

Managed multiple budgets totaling over $3 million including for-profit divisions.

Cost savings through vendor contract negotiations:

Reduced cell phone expense by 30%

Negotiated an unprecedented 59% discount on Cisco hardware.

Reduced copier costs by 20%.by leasing a fleet of 85 Multi-Function Devices.

Wrote the RFP, created a vendor analysis and leased $250k of Xerox printing hardware saving 15%.

Served as the “Project Office” manager for four years.

Proficient in Microsoft Project and Visio.

Collaborated with three municipal governments, the USPS and utility companies to name roads and assign building numbers to campus.

Designed the internal layout for a new Mail/Print building.

Created Disaster Recovery documents.

Designed and constructed a DR site.

Implemented VMware negating a UPS upgrade

Reduced UPS utilization from 95% to 68% subsequently reducing electrical consumption and HVAC requirements.

Reduced physical servers from 120 to 60.

Purchased multiple SANs with snapshotting and deduplication.

Wrote the Cabling Standards documentation for voice data and CATV cable plant.

Designed and managed low voltage cable installation on many construction projects.

Implemented a complex campus safety systems that included surveillance, radio systems, recording systems and card access.

Purchased an entire NXX and assigned new phone numbers to the entire campus.

Performed PBX and Voice Mail system administration.

Participated in the replacement of a 30 year old PBX with an Avaya G3r.

Maintained cell phone and pager accounts and devices.

Utilized Dropbox, OneDrive and/or Google Drive for document sharing.

Exposure to many environments and regulations not limited to: Retail, Hotel, Safety/Security, HIPPA, FERPA, CALEA, and PCI

Zondervan Corporation, Grand Rapids, MI Jan. 1982 - June 1996

Manager of Technical Services, Information Center Mgr. March ‘92 - June ‘96

Managed a Help Desk supporting internal users, 20 field sales reps., and 150 Point of Sales locations.

Managed the project to provide sales people with their first laptop computers.

Developed and delivered training documentation.

Responsible for all aspects of mainframe computer hardware, system software and data communications.

Maintained an inventory of all computer equipment and leases.

Supervised a staff of 14 with hire/fire authority.

Responsible for the budget of $2.6 million and accounts payable for the department

Developed and tested a disaster recovery plan.

Responsible for installation and maintenance of a 250 user Novell network.

Created Request-For-Pricing specification for a warehouse management system.

Robert L. Myers Page 3

Zondervan Corporation - continued

Operations Manager January ‘88 - March ‘92

Responsible for the day to day operations of Wang, Unisys, NCR and DEC systems.

Supervised a staff of 15 people with hire/fire authority.

Negotiated new equipment leases.

Aided in a new building construction and designed the computer room.

Successfully shut down and moved the company from four separate facilities into one in four days.

Applications Development Manager June ‘84 - January ‘88

Supervised a staff of 6 programmers with hire/fire authority.

Wrote the first online real time order entry system.

Created a project tracking system with bill back features.

Lead Programmer Analyst January ‘82 - June ‘84

Responsible for collecting and processing Point Of Sale transactions.

Purchased and installed data communication equipment.

Wrote an order entry system in COBOL and Assembler using bi-directionally linked lists, the company’s first online system.

System Research Incorporated, Okemos, MI Jan. 1978 – Jan. 1982

Technical Representative

City of Holland, Holland, MI Nov. 1975 – Jan. 1978

Programmer

System Administrator

EDUCATION

Hope College, Holland, MI - 1975

Bachelor of Arts. Double major, Computer Science and Mathematics

SECURITY CLEARANCE: MRPT Medium Risk, Public Trust

TRAINING

ITIL Service Management Essentials Project Management

7 Habits of Highly Effective People Dale Carnegie – public speaking

Avaya PBX Administration, Novell Netware System Administration

Lean in Service and Distribution Avaya CMS

LEADERSHIP ROLES

Dutton Christian School: Vice President, Treasurer

ACUTA – State representative (Assoc. for Information Communication Tech Pros. in Higher Ed.)

Lakeside Community Church: Elder, Deacon

Willow Creek Leadership Conference attendee.

VOLUNTEERISM

American Red Cross Volunteer: Driver, Dispatcher, Disaster Action Team

World Renew – Disaster Rapid Response Team

Lakeside Community Church: Food distribution

Servant of Our Savior Ministries: Home building in Matamoras MX

Area Agency on Aging – home repair

Art Prize

Kent County Building Authority citizen representative.



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