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Microsoft Office Data Entry

New York, New York, United States
August 28, 2018

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Susan J. Sandro

*** *. ******* ******, ***. B**, Rochelle Park, NJ 07662 201-***-****


Computer savvy Data Entry professional focused in small and large corporations, for more than 10 years, with strong ability to significantly support customers, and work collaboratively with my team. Broad industry experience includes Legal, Insurance, Sales, and Healthcare settings. Meticulous at juggling multiple tasks, and working under pressure. Manage responsibility with minimal supervision, while applied and eager to learn new skills in order to help the advancement of the organization. Fluency in English (oral and written), and conversational Spanish.


Experienced Call Center representative capable of meeting, exceeding daily and monthy metrics

Comfortable and familiar with basic accounting methods and techniques

Ability to work with MS Office suite and data management applications

Proficient typist (average 50+ wpm) with outstanding written and verbal communication skills

Excellent telephonic etiquette and client rapport

Easily able to maneuver through various computer platforms and resolve technical issues

Possess exceptional organizational and problem-solving skills

Analytical, fast learner, big-picture thinker


Administrative Assistant

Jones Lang LaSalle/Thomson Reuters, New York, NY

May 2013 – December 2017

Expertly answer from 2 -30 global Call Center Customer Care multi-line phone calls in a cordial, informative, and professional manner on a day to day basis

Manage and respond to more than 300 customer support requests verbally and submitted through online support systems in a given year

Assisting clients with questions regarding the facility operations of business such as register several visitors daily, mail requests, and

Provide information of products and services to prospective customers

Prepare and maintain Microsoft Office client, inventory, vendor, and budgetary expenditures information in several company databases and applications (including Microsoft Office)

Sales Marketer

R. K. Hughes Insurance, Nutley, NJ

March 2012 - September 2012

Research and confirm each client’s information and data on the internet, prior to contact

Secured 2 appointments per week for insurance brokers by cold call phone marketing

Managed client list of 400-500 companies on a monthly basis

Identified client requirements and worked with senior management to clarify

Worked independently, organized, and under competing deadlines

Office Manager

Zarabi Orthodontics, New York, NY

January 2010 – April 2011

Coordinate and set 30+ appointments daily, in person and over the telephone

Regulate and edit set appointment schedules, fees, patient information into 2 database systems, simultaneously

Review treatment plans and costs with patients

Generate and facilitate insurance billing via electronic submissions and paper claims including follow up with Insurance Company

Process all incoming payments and daily mail

Creatively market dental practice, with monthly mailings and discounts, on new services

Greet, acknowledge, and welcome 20+ clients and visitors as they arrived

Call Center Marketer

Technometrica Marketing Intelligence, Inc., Ramsey, NJ

January 2008 – September 2010

Conduct 100+ telephone interviews for a National News Organizations, having to do with current events, retail markets, etc.

Reached and withstood competitive deadlines and quotas on a daily basis

Collected and entered survey data into computer program, simultaneously

Responsible for meting call handling requirements and daily telephone standards as set forth by management


Certificate in Microsoft Office

Eastwick College, Hackensack, NJ

High School Diploma

Paramus High School, Paramus, NJ

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