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Office Manager

Cleveland, Ohio, United States
August 28, 2018

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Amy Zatelli

Office Administrator

Manalapan, NJ *7726


I am a motivated and enthusiastic professional with a strong drive to succeed and I am looking to relocate back to Ohio.I have knowledge with small business start up, customer service, medical office settings, construction, and more than 15 years experience in management. I have excelled at being a strong manager and also have excellent interpersonal skills. I am proficient with Quick books and Quicken software programs. I also use Microsoft Office products as well as other operating systems on a daily basis. I am an efficient person who is extremely outgoing, has the ability to work well with others, and learns new tasks with ease.

Willing to relocate to: Cleveland, OH - Akron, OH

Authorized to work in the US for any employer

Work Experience


American Lawn & Sprinkler Co. - Englishtown, NJ

March 2018 to Present

Returned to this company in a created role due to company's growth. Responsible for all administrative duties on the commercial irrigation and landscaping division of the company. Correspond daily with property management companies, board members, and homeowners to provide excellent customer service with work orders and proposals. Communicate via telephone and email. Create proposals and maintain Excel spreadsheets. Also send invoices and collect on overdue invoices for the owner of the company.

Office Manager

Klein Property Management - Manalapan, NJ

August 2017 to March 2018

Responsible for the day to day operations of the office. Answered the phone throughout the day to coordinate all problems that arose from the residents of the communities that we managed. Was in constant contact with homeowners, board members and contractors to create and follow through on work orders. Opened the mail, ordered office supplies, did the banking and deposits and collected on overdue accounts.

Administrative Assistant

American Lawn & Sprinkler Co. - Englishtown, NJ

April 2017 to August 2017

Assisted the commercial irrigation sales representative with proposals, work orders, and scheduling. Communicated with homeowners, board members, and property management companies. Assisted all parties with all of their irrigation concerns. Collected on past due balances for the owner of the company. Production Assistant

Coastal Insulation Corporation - East Windsor, NJ

November 2015 to July 2016

Worked as a liaison between the sales representatives and the builders. Worked to schedule insulation jobs and resolved problems that arose in scheduling. Was in constant communication via telephone and email.

Concrete Cutting Assistant

Semcor Equipment & Manufacturing - Keyport, NJ

June 2014 to October 2015

Worked alongside experienced concrete cutter on a construction site doing wire sawing on heavy highway projects. Was responsible for running the hydraulic pump as well as assisting with the necessary tools needed to complete the project. Was able to be educated on how a site operates by being there. Billing Office Manager

Nordonia Hills Clinic - Northfield, OH

November 2008 to November 2009

Managed a billing office of three full time employees. Performed employee performance reviews, employee scheduling, and delegated responsibilities accordingly. Maintained patient accounts and proceeded with collections as necessary. Worked aging reports to generate revenue and reported all billing office details to the five family physicians in weekly meetings. Office Manager

Grindall Concrete Grinding, Inc - Cleveland, OH

May 2002 to August 2008

Managed an office of 15 employees in all aspects of a managerial aspect. Was responsible for the hiring process, maintaining employee records, employee insurance eligibility, payroll, and scheduling. Managed office supplies, vendors, organization and upkeep. Ordered and distributed office supplies while adhering to a fixed office budget. Maintained the proper bookkeeping necessary to the office as well as accounts payable and receivable. Was crucial in getting this business off the ground from day one. Office Manager

Northeast Ohio Foot and Ankle Clinic - Tallmadge, OH April 2007 to May 2008

Managed an office of ten employees and three physicians at three different podiatry locations. Coordinated all human resource duties with employees, ran weekly staff meetings, performed employee performance reviews and managed conflicts in the office with employees, patients, and physicians. Marketed the practices by attending Chamber of Commerce meetings, and meetings at nursing homes and home health care agencies.


Bachelor of Arts in Business and Organizational Communication The University of Akron - Akron, OH


Associate of Arts in Liberal Arts

Cuyahoga Community College - Highland Heights, OH


High School Diploma

Broadview Heights High School - Broadview Heights, OH Skills

Bookkeeping, Employee performance, Payroll, Scheduling., Excellent Customer Service Additional Information


Managed team of 10 employees out of three locations Built and cultivated relationships with nursing homes Assisted 3 physicians and health care companies

Scheduling for staff, doctors, and patients

Accounts Receivable/Payable

Candidate interviews and hiring processes

Doctor credentialing

Employee performance improvement and reviews

Marketing committee member

Conflict resolution for office staff

Financial budgeting


Product estimates and invoices

Exit interviews



Contact this candidate