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Information Security Customer Service

Fort Washington, Maryland, United States
August 28, 2018

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410-***-**** **** Livingston Road, 101, National Harbor, MD 20745

I’m an executive level administrative professional with an extensive background in office management, administration, and assistance including junior level paralegal work. I have years of communication and client correspondence experience, a great phone manner, and client service skills. Upbeat and detail oriented, I work well with team members as well as handle tasks efficiently and timely without supervision or assistance. My experience supporting high-level executives, government officials, and military personnel has taught me to work in fast-paced, high-stress environments while maintaining good work ethic and exceptional quality results. I’m currently seeking a position that will allow me to utilize my current skills in a professional environment while gaining additional knowledge associated with the position and take on new challenges. 65 WPM


Project Asst./Office Mgmt./Marketing, The Pirko Group/CTG, January 2012- Present ($19/hr)

Analyzing client preferences and feedback to market upcoming projects to maintain or grow client participation and provide for client needs and expectations.

Updating website; create and edit, and send out auto responders and newsletters as well as creating and editing templates for auto-responders and newsletters

Assist in the generation and completion of various company projects and maintain deadlines. Compile information via internet research for proposals/bids based on current and upcoming contracts at various Gov’t Agencies.

Analyze/compile company/contractor information for competitor database based on contracts/bids. Create Standard Operating Procedures based on various contracts/tasks/obligations. Create past performance reports for each employee and/or Independent Contractor per Contract/Agency.

Assist in finding contractors for small jobs as needed per request of company president; Coordinate with new-coming professionals to set up benefits and transportation. Create and Edit RFP's and deliverables. Answering phones and providing customer service (phone, on-line)

On Assignment: Process electronic legal records for docketing and e-filing with USPTO. Open new cases for patent processing electronically; set deadlines, and enter updates; manage IP database. Enter billing information and create invoice for processing.

Portal patient records from outside health system; obtain new patent records from primary attorney offices internationally, with a focus on Japan (Panasonic, Samsung, Sanyo); accurately scan legal records of new & established patents into system; upload legal patent records obtained from other offices into system; email records to USPTO, primary patent attorneys offices and the client; ability to identify new, continuation, provisional, bi-pass of continuance, divisional and other patent types; work with VA Electronic Health Records Management systems, handle PHI, PII according to HIPAA and VA Privacy and Information Security Awareness Rules of Behavior.

Update and maintain VA information databases; encrypt information for processing; knowledge of Section 508 compliance for onboarding contractors working onsite and remote; work with other major government contracting groups on procurement of services and equipment and group contract onboarding.

Executive Secretary, Paralegal, Records Analyst-Archivist, January 2007-June 2011 ($

Oversee and assist in the transfer and update of various types (CDs, DVDs, diskettes, file transfers, etc.) of digital information into current electronic files to ensure future accessibility by researchers and staff. Analyze records; prepare reports on policies, procedures/standards for all US Coast Guard documents and databases (records).

Coordinate implementation with the National Archives and Records Administration (NARA) /other governing agencies Collect Electronic Records Inventory for Scheduling according to NARA rules and regulations in regards to USCG. Coordinate with various field/on-site and district/regional USCG POC’s to compile/report information on USCG programs, systems and websites to be schedules for registration with NARA.

Aid in determination of retention time and permanency of all USCG records: including all paper documents, websites, media, e.g., audiovisual, cartographic, electronic, etc. to properly draft S115/Appraisal Memorandums for the finalization of registration for records to be scheduled.

Create monthly reports documenting/confirming scheduling/appraisal of programs to be scheduled.; Draft, co-edit, and finalize Memorandums of Understanding, Inter-Agency and Service Level agreements for various government agencies for grants sponsorship.

Draft, finalize monthly financial reports for agencies involved in the program.

Query, transfer and edit financial charts/graphs containing financial information for various government agencies' reports and records. Provide administrative support to group of legal assistants and attorneys for the Office of Personnel Management/DOJ.

Keep files on all judicial decisions and relevant DOJ regulations and/or changes.

Maintain database and hard copies of all contract information, employee records, and DOJ decisions. Prepare and forward monthly report for assisting OPM and DOJ staff.

Paralegal-Secretary, Disabled American Veterans,- Judicial Appeals, Washington, DC ($17.52/hr)

Provide administrative support to a group of five attorneys including the Deputy General Counsel for Veterans Claims.

Maintain database and hard copies of all client information, medical records, and court orders. Prepare, file, and maintain copies of all motions, briefings and miscellaneous filings.

Maintain attorney calendars, update legal library, and assist with conference planning.

Maintain calendar of all attorney meetings, briefing conferences, travel and conventions.

Prepare vouchers for travel and entertainment.

Prepare and file Equal Access to Justice Act applications for attorney fees and expenses and veteran return fees.

Track hours/Assist with billing for Counsel.


AIM (legal billing); Adobe Acrobat/Reader; BaseCamp; Constant Contact; Express Scribe; GreenRope; Google; GroupCamp; iMIS; IPro Tech; TimeMatters 10.0; TurboPrep; Microsoft Office Suite 2010; MS Office 2010- 2016; Sharepoint; OneDrive; PowerPoint; Microsoft Outlook 2010-2016;WikiPages; WordPress; QuickBooksPro


FOIA and Privacy Act Certification, August 2010 (USCG) Privacy and HIPAA Training Certification, November 2017 (US Dept. of VA) VA Privacy & Information Security Awareness/Rules of Behavior Certification, November 2017


Community College of Baltimore County – AAS, Human Services/Behavioral Counseling – 2019 University of Maine, Augusta – BSW, Social Work – Juvenile Rehabilitation - 2020

Planning to Attend UMBC Dual Degree Program to Obtain Master of Social Work/J.D. – 2023+

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