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Customer Service Manager/ Supervisor

Bell, California, United States
August 28, 2018

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Alejandro Rosa

**** ****** ***

Bell, CA *****.



Seeking an employment opportunity with a company that allows me to utilize my knowledge, skills, with over 15 years of experience, Customer Service, Supervisory and Management experience. Skills:

Bilingual Spanish/English

Microsoft Word, Excel, Outlook

Data Entry

Multi-line phone system

Work Experience:

American Honda Motor Co.,Inc Aug 2017 - March 2018 Marketsource

Recall Coordinator Parts and Service Operations

• Oversee dealership outreach to Alpha Owners within the assigned district

• Follow-up on dealer outreach activities and evaluate recall completion dates

• Serve as a liaison between the customer and Honda's Customer and Campaign Support Center

• Identify customers who require additional follow-up and provide customer contact details to ensure that we have archived and documented cases

Norwalk Auto Auction Norwalk, CA June 2016- June 2017 Fleet Operations/ Supervisor

Prepare and assigned daily work assignment for fleet operation dept. 1. Locate and prepare vehicles for weekly auction and transfer to secondary inspection and detail.

Coordinate all new and used vehicles and assigned storage location

Inspect all new GSA Government Services Admin. Upon delivery

Prepare new GSA vehicles for delivery to assigned Military division

Staging of vehicles for auction and pre sale inspection

Customer service and resolution

Implementation of company polices and procedure

Investigate all employee work related incident

Quality and control of sale vehicles

G2 Secure Staff, LLC. (LAX T4 American airline) April 2015-Oct 2015 Operation Manager (cabin service)

Manage the day-to-day operations with primary responsibility scheduling/staffing

Managing daily budget hours, and limiting over time of the operation

Train/retrain all personal in airline/airport procedures, safety and company polices.

Responsible for employee scheduling airport employees insuring adequate coverage

Audit aircraft to ensure in compliance with FAA and TSA and American Airline standers

Client Relations- Communicate with senior airline management and project a positive image in responding to inquiries from airline, staff, and the public

Investigate all employee incident injury, pilferage, aircraft damage

Create daily planning according to aircraft / Assign aircraft assignment to crews

Dispatch crews and trucks to aircraft location based on arrival / Departure time

Conduct daily safety briefing with management and employees

Adhere to company policies and procedures and in achievement of company objectives

Audit warehouse inventory

Reorder necessary stock for cabin service department

Perform other duties as requested

Steven’s Abbey Carpet & Floor, Cerritos, CA Oct 2006-Sept 2014 Asst. Manager

Customer service/ Customer resolution

Greet and direct walk-in customers


Recommend potential products and services to customer

Schedule customer appointments for job estimates

Check inventory to ensure product is in stock and reorder merchandise as necessary

Assist clients in selection by answering questions about availability and prices

Responsible for employee scheduling

Shipping and receiving

Prepare freight forwarding

Scheduling deliveries

Forklift driver

Answering and screen phone calls

Coordinate and communicate with outside vendor


Opening and close balance register

Receive payments and post amount paid to customer accounts

Bank deposit

Office Clerk

Perform data entry of client’s information onto the system

Other clerical duties such as filing, faxing, scan, photocopying

Handling outgoing and incoming mail

Los Angeles County Department IHSS March1998-Nov2005 Home Care Provide


Banking Institute Los Angeles, CA

Banking Operation & Lending


Bell High School Bell, CA

General Education


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