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Administrative Assistant Customer Service

Location:
Waldorf, Maryland, United States
Posted:
August 28, 2018

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Resume:

BENSON D LUWITA

Phone: 240-***-**** Email: ac6uav@r.postjobfree.com

SUMMARY

Administrative Assistant with over 4 years’ detail oriented customer service experience. Tasked with preparing flawless power-point presentations twice a month, completing multiple task simultaneously and following through to achieve project goals.

SKILLS

Strong Computer skills: Proficient in MS office, database experience and Outlook used daily for basic accounting

Proof reading departmental documents daily

Meeting support and minutes

Excellent communication skills

Proficient in pos system and proprietary data systems such as network databases.

Typing of 70 words per minute

Inventory management

Proficient in 3 Languages : English, Igbo, Yoruba

EXPERIENCE

Royalties Tax Professionals, Largo, Md. Jan 2015-Pesent

Administrative Assistant

Processed information for more than 50 persons on a daily basis

Identified individual customer needs which increased sales by 75%

Execute sales or other financial transaction.

Delegated tasks to the appropriate individuals to handle which save work time by 15%

Prepared documentation for contracts, transaction or regulatory compliance on a weekly basis

Preparing budgeting and expenses reports which helps cut cost and saves money by 20%.

Book travel arrangements

Submit and reconcile expense reports

All State Insurance Company, Bowie, Md. Oct 2013-Dec 2015

Administrative Assistant/Customer Service Representative

Recorded and transcribed meeting minutes.

Responded to hundreds of messages coming into the office via email, telephone and fax.

Improved customer rating by 25% by training employees on correct phone handling.

Reduced waste by using recycled products only thereby saving 500$ monthly on office supplies.

Filing and record keeping of both office and customers records.

Evaluation of customer satisfaction after every response.

Attention to detail and problem-solving skills

Excellent written and verbal communication skills

Strong organizational skills with the ability to multi-task

EDUCATION

NNAMDI AZIKWE UNIVERSITY, AWKA NIGERIA

Bachelors of Arts in Business Administration Aug 2013.

3.74/4.0 GPA.



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