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Executive Assistant Customer Service

Montigny-le-Bretonneux, Ile-de-France, France
August 30, 2018

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Nisreen Adnan Farfour

Dubai, UAE +971-**-*******

Personal Details:

Visa Status: Residence/ Father Sponsorship Gender: Female Zumba Instructor

Nationality: Syrian / Lebanese Civil status: Single Executive Assistant / Personal Assistant

Dynamic and accomplished professional, experience in administrative and executive support across Dubai

Key Qualifications

Strong background in diary management, travel arrangements, calendar management, and staff training. Special talent for preparing minutes, negotiation, communication, multi-tasking, and customer service.

Proven track records of success in organising successful meetings, providing executive-level support, and skilfully handling sensitive and confidential information.

Adept at developing and maintaining detailed administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organisational objectives.

Possess excellent team leadership, interpersonal, and problem solving skills. Trilingual proficiency in Arabic, English, and French language.

Professional Experience

Renault Middle East – Jabel Ali

Personal Assistant via Executive Assistant to Managing Director for Middle East Area, Sept 2015 to Present Respond to phone call enquiries and handle all correspondence to importers for MD office. Monitor all logistics for sending gifts and arrange meeting with owners for difference National Sales Companies NSCs. Accurately prepare, submit, and reimburse all travel related expenses. Maintain and update all importers regularly for global and individual communication. Ensure health insurance of staff, coordinate for visa issuance, and deal with vendors for setting up all facilities for new joiners. Confirm that all technical equipment return safely and securely. Check invoices quality shared and follow up with finance to guarantee payments made to vendors within timeline.

Made safe and comfortable travel arrangements for guests; took approval of all travel arrangements.

Assessed training needs of all staff and conducted training sessions to enhance their skills.

Managed employee planning, attendance, and scheduling; supervised annual leaves of all employees.

Analysed general and administrative expenses and handled petty cash in the absence of accountant.

Scheduled daily meetings for managing director and for several committees in UAE, Paris, and Iran. International Center for Biosaline Agriculture – Dubai, UAE Senior Personal Assistant to Director of Research & Innovation, Aug 2012 to Mar 2015 Expertly spearheaded day-to-day activities of research and development programme, covered 55 countries from North Africa to West Asia. Gathered and processed record of all technical programmes. Organised tickets, hotels reservations, and other logistics. Bridged the communication gap between technical department and Nisreen Adnan Farfour ••• Page 2

all other departments. Organised business travel, itineraries, and accommodation for managers. Updated and sustained the holiday, absence, and training records of staff.

Delivered proactive assistance to senior scientists, director general, and deputy director general.

Translated annual reports and various documents, typed/filled documents, and distributed memos.

Oversaw travel and meetings arrangements in close collaboration with trainees from various countries; took minutes of both staff and clients meetings.

Supervised inventory, office stock, and ordering supplies to streamline warehouse operations. Genero Capital LLC – Dubai, UAE

Office Manager/PA, Mar 2011 to Aug 2012

Offered direct executive office support to chief executive officer. Execute all office management and other general office duties. Monitored all internal/external meeting and formulated all necessary materials. Delivered exceptional customer service and pleasantly answered phone calls.

Communicated and fostered long-term professional relationships with internal and external visitors.

Performed market researches, self-correspondence, and business writing letter, faxes, and emails.

Timely renewed commercial license and managed daily functions of other administrative staff. Emirates Glass LLC – Dubai, UAE

Executive Secretary/PA, Dec 1997 to Apr 2010

Played a key role in the renewal of labour cards and immigration visa for 250 members of company, as well as supervised renewal of trade license. Administrated receipt, distributed various confidential, incoming, and outgoing documents received from internal/external sources by the office of administration and finance manager. Maintained and updated highly confidential personnel files and records of personnel pertaining to offer letters, salaries, raises, bonus, vacation, and leave for reference and follow-up. Participated actively in management meetings and drafted minutes of meetings.

Offered direct executive office support to administration and finance manager in performing advanced, diversified, and confidential administrative operations duties of leading company.

Executed daily operations for the preparation of office correspondence in Arabic.

Directed administrative operations of entire department and coordination with other departments.

Built relations with immigration and labour dept., economic department, and government institutions. Career Note:

Executive Secretary, Galadari Brothers, Dubai, UAE Executive Secretary, English Language System Institute, Dubai, UAE Education & Training

Bachelor of Commerce

University of Poona, India

Diploma in Computer Programming

Dubai Development Institute, Dubai

Trainings: Excel 2010 Advanced, Time Management, and Team Building from ExecuTrain Institute in 2014

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