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Manager Information Technology

Pearland, Texas, United States
August 29, 2018

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Gerard Abarca

**** ********* *****

Pearland, Texas 77584

Human Resources

IT Group


Houston, Texas

To Whom It May Concern:

I am writing in response to the IT position open here in Houston, TX. After reading your job description, I am confident that my skills and my passion for technology are a perfect match for this position.

I would bring to your company a broad range of skills, including:

Over 25 years of IT experience

20 years of Call Support in all areas: (Software / Hardware / Network)

15 years of IT Management Skills

Commitment & Dedication in IT Advancement / Contract Negotiations

Team Leadership / Budgeting / Vendor Relations / Project and Operations Management

I thank you for the opportunity to further discuss this position with you. If you have questions, please contact me by phone at 713-***-**** Cell or by e-mail at I have enclosed my resume for your review, and I look forward to working with you.


Gerard R. Abarca

Enclosure: CV



2710 Fairgrove Court. • Pearland, TEXAS 77584 • HOME 713-***-**** • Cell 713-***-**** • Email:


If you are looking for an IT professional with proven technical & management expertise in a career spanning over 25 years on the job in computer/network environments with a college degree. Ten years of management expertise in Information Technology. A self-starter seeking innovation who accepts no less than getting the job done please look no further. MCP/MCSE 4.0/CCNA, Win2000, Visio Certs. ID 1606085.


11/2009-Present Great Western Metals, Inc.; Data Functions, LLC.

IT Consultant

Along with Hurricane Harvey/IKE, Great Western Metals (GWM) needed server replacement, installation, data disaster recovery and restore. I was previously ask by T&H during my employment to assist them as a consultant. I’ve continued to do so designing, constructing, installing, and managing the following but not limited to: power & grid systems, server racks, KVMs controls; 10 servers installed & backups (Tape / Digital NAS/Imaging/Remote Storage; Windows Ad.Svr. 2k3/2k8r2, MS Exchange 2k3/2k7, Linux, Unix, Pix, PeachTree Accounting, AutoDesk, AutoCAD 2012, Biometrics Verify & Time clock systems, Compact Flash/Windows PE boot systems. A vendor to GWM, I was recommended and consulted for Data Function a software company; assisting them with their clients server end systems. I designed, installed, maintain, both company IT systems; store and rotate their tape backups for long term off-site services. I wrote and maintain both company IT manuals for compliance to City of Houston/OSHA/Safety Training.

10/2006-Laid Off-10/1/09 Taylor & Hill, Inc. (T&H) Houston, Texas

IT Manager

I managed 4 office locations throughout Texas/Washington for T&H comprising of 485 employees that included engineers, business development group, HR, and sales & technical personnel. Writing and approving companywide IT policies, SWOT & procedures for all management, staff, & user personnel; develop disaster recovery and failover systems for minimal downtime. I.E. During Hurricane IKE, Taylor & Hill suffered complete site losses and home office destruction due to its Gulf Coast region location. In my foresight, having primary & key server systems and backups rerouted to a secure T1 location for user logins and email. Developed and supervised the complete rebuild of 3 T&H site infrastructure locations. I oversaw building re-construction for all internal Power, Security, IT Systems as well as insurance claims for IT Business Systems loss. Attended corporate weekly meetings with detailed logs and minutes. Through my management & supervision T&H suffered no downtime or loss of business revenue. T&H utilizes 20 Dell/HP servers and several hundred notebooks & workstations under my supervision. We incorporate Windows 2008/R2, HyperV, SBS08/11, Enterprise, DataCenter, an Exchange Cluster 03/07/10, Sharepoint, CRM, SQL, Oracle, IIS, PowerShell, NAS & SAN systems, Symantec Corp AV/MS, Veritas Backup systems and VM ware systems; managed AutoCAD systems, SmartPlant PDS, AccPac, Microstation, AspenTech KBase, IVI Security Surveillance Systems, BlackBerry Server & devices,

Remote Training, HP Procurve VoIP/Mitel systems (POE), VLAN’s, and Cisco/Watchguard firewalls.

08/2005-10/2006 FedEx/Kinkos Houston, Texas

Call Support

Handle incoming call support for FedEx systems,as well as onsite support for installation of new server systems and clients.

Maintain Dell servers and Dell/MAC workstations with all communication Lucient/Avaya systems. Cisco switches and firewall support for PIX/Nexus/Catalyst series systems. Dispatched technicians to locations for repairs and systems replacement. Handle outgoing equipment for inventory, serialized all equipment for inventory detail accounting for yearly audit; as well as servers and clients to be retired for end of year phase out. Wrote and maintained IT section manual for yearly review from management and handle quarterly meetings. Assisted with training of new employees and team leaders for outgoing systems to site points for installations. Wrote Microsoft Powerpoint presentations for training and reviews.

04/2003-08/2005 Nour, Inc. IT Consultant Houston, Texas

Designing, planning, installing and supporting full IT/PC/Windows2003/MAC /UNIX/POWERPC as well as communications end: PBX/Lucent-Avaya-Nortel Systems/ Cisco Systems/Switches/VOIP. NT/Unix/Novell/MAC environments. Installations and database development of Oracle, SAP, AutoCAD, Access, Notes 4-5. Reflections, Veritas Backup and configuring remote VPN access for users.

11/2001-04/2003 Attended College completing Degree.

06/2000 – 11/2001 ABB Offshore Systems, Inc. Houston, Texas

Portal Manager/Systems Analyst

Website developer and manager of - Developer for corporate and division base Intranets (HTML, ASP, JAVA, XML). Working and traveling abroad independently on complex issues of project management, site installation, support, planning, monitoring, security and the implementation of LAN/WAN secure VPN offices world wide. Cisco, Citrix, Netopia, Lucent, Accend, and Efficient routers using NAT, PIX/Data Encryption (3DES), IPsec, L2, and PIX firewalls installed across all T1's, Frame Relay, and xDSL connections. Implementation of wireless LAN for roaming PDA across factory floor. Saved the company 87% of network communications cost on dialup and per/minute charge based systems in all locations. Planned, supported, and implemented IBM rollout utilizing multicast IP servers.

NT/Unix/Novell/MAC environments. Installations and database development of Oracle, SAP, AutoCAD, Access, Notes 4-5. Reflections, Veritas Backup and configuring remote VPN access for users. Script development and implementation for inventory use on system configurations, IP, software applications, and performance throughout LAN/WAN. Initiating projects and maintenance of system software in a large multi-user environment. Acting as a liaison and resolving issues with computer manufacturer and software vendors as well as handling all RMA processes.

01/2000 – 06/2000 Lucent Technologies Houston, Texas

Systems Installer

Installing Lucent equipment, cable schematic wiring, and power equipment in Southwestern Bell/AT&T offices (CO), 5E, Stinger, xDSL, & power stations. Responsible for designing, developing, testing, implementing, and supporting middleware messaging components used as primary interfaces between network applications. NT/Unix/Linux/Novell environment.

06/1997 – 12/1999 Baylor College of Medicine Houston, Texas

Network Specialist III

Executed for the Pediatrics department at Baylor College of Medicine comprising of divisions located throughout the Texas Medical Center; Baylor College of Medicine, Texas Children’s, Methodist Hospital, Ben Taub General Hospital, Children’s Nutritional Research Center, and Women’s Hospital; user support for faculty doctors, fellowship doctors and staff. Actively participated in the management of a Baylor's department local area network.

Provided user support as it related to PC's printers, software, connections, servers, (email client:Outlook98-Exchange 5.0, Citrix, Veritas Backup, MetaFrame, Terminal Server, SMS, SAP, HTML, ASP, JAVA, XML). Developed multimedia and video conference productions (MAC), updated and maintain some of Neonatology website for Real Media Streaming. Worked independently on complex issues of installation, support, planning, security monitoring, and the implementation of Y2K rollout within all hospital systems running a myriad of topologies & OS (Win9*-NT4, UNIX, MAC, Novell, VAX). Trained and setup documentation for users of computing resources. Solved problems and answered questions regarding LAN function and applications. Prepared requisitions for computer hardware, software and services for the Pediatrics department as well as all RMA processes. Conducted inventory and maintained inventory records of the Pediatrics department's information technology property; assisted in the preparation of IT plans and budgets for all Pediatric departments.


2003 – University of Houston Houston, Texas

One Main Street Continuing education B.S. in Computer Science

1997 - 2003 Houston Community College Houston, Texas

1300 Holman, Houston; 2yrs. GPA: 3.4; Associate in Applied Science 2003

1994 - 1996 Houston Baptist University Houston, Texas

7502 Fondren Rd. Houston; 2yr. GPA: 3.4; Major: Pre-Med.; 2nd Major Computer Science


Bobbie Lott, HPD Detective 713-***-**** Known 20 yrs.

Tom Burton, Business Owner 713-***-**** Known 17 yrs.

Carmen Cantu, HISD Teacher 713-***-**** Known 15 yrs




* MCSE 4.0/CCNA, Win2003, Visio Certs. ID 1606085.

* Fifteen plus years of management experience in Information Technology Systems and Systems Administration. Twenty four years of handling service write-ups, technical services, network installations, field service tech, help desk manager, and network administration. I have consulted and evaluated products for most of my employers; given work assignments for employed technicians. A Non-Smoker; A proponent for responsible IT Equipment/etc- Recycling, (US Passport, and Passport Card, Canada work Permit) experienced with laptop and cell phone repair/upgrades; wafer board soldering, troubleshooting and diagnostics. Additional work history and certifications upon request...

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