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Office Assistant Customer Service

Location:
Indio, California, United States
Posted:
August 29, 2018

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Resume:

Carmen Makes

***** ****** **, ********* ****

Indio, California 92201

Cell 760-***-****

ac6u1w@r.postjobfree.com

EMPLOYMENT HISTORY

**/****-**/****

Levy Event Staff

Server

I assisted with seating the customers at the proper tables, as well as serving them refreshments while waiting for their orders. I assisted in keeping the customers happy, by making sure their glasses stayed full, they had plenty of napkins, and all condiments was full. I assisted in the cleanup of the area. Returning dishes to the kitchen and making sure the tables were properly sanitized. Greeted the customers with a smile and a friendly hello. 10/2017-12/2018

Riverside County Department Of Social Services/Public Assistance Greeter/Office Assistant/WEX program

I handle customer’s personal information with confidentiality and respect. I input information into customer’s files on the CIV system. Assist customers with preparing a successful resume as well as how to successfully complete an application. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answer phones, direct calls, and take messages. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. File and maintain records by inputting them into the system such as contact sheets and class attendance records. Assist other employees with their projects such as creating packets, cutting objects, gluing objects as well as preparing paperwork for class the next day. Help maintain a safe and positive work environment by staying alert and aware of my surroundings. Assist in properly stocking the classrooms, interview rooms and resource rooms for the following day by supplying tissue, hand sanitizer, pens and other equipment needed. Ensure a clean sanitized environment for the customers as well as the facilitators and counselors by constantly wiping down the work areas and keeping areas neat and ready to go. I check pertinent paperwork for accuracy and completeness such as contacts sheets. I assist counselors as well as facilitators with their workloads. Find and post job leads for customers on a daily basis via indeed.com. Supply customers with important information concerning, but not limited to, housing assistance, job leads, child care, as well as community assistance programs available to them. 01/2017-09/2017

Riverside County Department Of Social Services/Child Protective Services Office Assistant/WEX program

Carmen Makes

I handle personal information with confidentiality and respect. I browse through the client's files on the CWS/CMS system, with an attentive eye looking for pertinent information. I distribute the mail to the proper staff. I process outgoing mail for the staff. I answer multi-line phones. I assess the calls and expedite then to the proper staff. I research cases and file them in the proper area. I organize the unit storage room. I receive faxes and distribute them to staff with urgency. I assist with providing clients with the proper information to their questions. G reet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Help maintain a safe and positive work environment by staying alert and aware of my surroundings. I am responsible for shutting down the office when the day is over by turning off the lights and securely locking the doors 10/2015 to 04/2016

Riverside County Department of Social Services/Gain Office Assistant/WEX program

I handle customer’s personal information with confidentiality and respect. I input information into customer’s files on the CIV system. Assist customers with preparing a successful resume as well as how to successfully complete an application. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answer phones, direct calls, and take messages. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. File and maintain records by inputting them into the system such as contact sheets and class attendance records. Assist other employees with their projects such as creating packets, cutting objects, gluing objects as well as preparing paperwork for class the next day. Help maintain a safe and positive work environment by staying alert and aware of my surroundings. Assist in properly stocking the classrooms, interview rooms and resource rooms for the following day by supplying tissue, hand sanitizer, pens and other equipment needed. Ensure a clean sanitized environment for the customers as well as the facilitators and counselors by constantly wiping down the work areas and keeping areas neat and ready to go. I check pertinent paperwork for accuracy and completeness such as contacts sheets. I assist counselors as well as facilitators with their workloads. Find and post job leads for customers on a daily basis via indeed.com. Make booklets, handbooks, folders and packets for customer’s information and use. Consistently making sure all information is up to date and properly discarding old information such as job leads and information concerning the upgrade of computer software. Prepare interview rooms for the day, which includes turning on the computers and making sure the counselors have sufficient supplies in the room such as paper clips, pens, paper for the copiers and sufficient calendar for the month at hand. Supply customers with important information concerning, but not limited to, housing assistance, job leads, child care, as well as community assistance programs available to them.

01/2006 - Present

Owner

Chocolates Fashion & Design

2

Carmen Makes

Partnered successfully with clients to produce a positive outcome, shampooed, conditioned and blow dried clients hair, greeted all guests in a warm and friendly manner to create a positive first impression of the shop, called clients to confirm upcoming appointments, consistently followed all required protocols for scheduling hair appointments, oversaw the upkeep of the entire facility and notified maintenance for service repairs, processed guest credit card, cash and check information for salon services, followed through with client requests in a timely manner, cleaned in and around the buildings, prioritizing safety at all times, politely assisted customers in person and via telephone, restocked inventory every month and reviewed cash operation data to verify proper replenishment, exhibited great customer skills, maintained proper licensing for the business, handled inventory and restocking, stayed knowledgeable about current fashions to keep inventory fresh. Professionally handled each individual customer with care and concern. Made sure the books were properly balanced on a daily basis. Efficiently searched the internet for affordable deals on inventory.

03/2006 – 08/2014

Cleaning Aide

T & S Cleaning Services

Cleaned in and around the building, prioritizing safety at all times, thoroughly scrubbed and cleaned bathroom fixtures and partitions, washed and spot-cleaned desktops, office glass, partitions, doors and walls. Inspected facility grounds and picked up trash, cleaned building floors by sweeping, mopping, scrubbing, and vacuuming, cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees, mixed water and detergents in containers to prepare chemical cleaning solutions, sanitized bathrooms, showers and locker rooms, checked in and stocked inventory throughout the facility, kept janitorial closets clean and organized dusted all furniture and fixtures thoroughly and carefully. Provided excellent cleaning services to accommodate clients’ needs. Professionally sanitized and maintained all equipment in facilities. Discarded biohazardous materials from the worksites. Successfully cleaned all major appliances in the facilities. Supervised others in completing tasks and making sure all procedures were followed. Mastered the use of hazardous chemicals for cleaning the facilities. Responsibly made sure the facilities were properly secured when finished.

04/2001 – 04/2003

Head Waitress

Illusions Night Club

Effectively and calmly resolved situations with intoxicated guests, accurately recorded sales. Made correct change and prepared charge slips for guests, immediately informed supervisors of any problems or unusual situations and took appropriate action, displayed friendly, outgoing and energetic behavior to create a warm, fun and inviting atmosphere for guests, carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests, actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency, cut, sliced and peeled perishable garnishes and fruits for beverages, obtained customer payments in the forms of cash, credit and checks promptly and politely, consistently monitored guest consumption for alcohol and appropriately intervened as needed. Maintained 3

Carmen Makes

appropriate certifications such as food handlers card. Provided great customer service. Performed cash management and money handling. Successfully handled trying situations with guests and coming out with a positive outcome. Promoted the business within the community. Assisted in the hiring of other employees. Supervised other employees to ensure a job done properly.

08/1995 – 08/1997

Dietary Aide / Head Cook

Valley Convalescent Hospital

Planned medical nutrition therapy for patients and residents. Monitored quality control procedures to guarantee the preparation and delivery of healthy menu choices. Assessed individual nutritional risk and status. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees instructed new staff in proper food preparation, food storage, use of kitchen equipment, and utensils, sanitation and safety issues.

Ensured all staff understood expectations, and parameters of kitchen goals, and daily kitchen work. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance edge and team goals.. Maintained smooth and timely operations in preparations and delivery of meals and kitchen sanitation. Enhance and maintained the central standardized recipe, and ingredient repository, including nutritional and cost information. Properly labeled and sorted all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in-refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination, cooked and served food and meals accordance with planned menu, diet plans, recipes, portions,temperature control procedures, and facility policies. Practiced safe food handling procedures at all times, verified freshness of products upon deliver, accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.

TECHNICAL SKILLS

Proficient Typing Skills of 60 WPM, Microsoft software ie; Word, Excel, Publisher, C-IV Operating System and Power Point. CWS/CMS system. Email and Instant Message such as Lync and Microsoft Office; Image Now and Web Now. Socially Perceptive. Efficient Filing, Multi-line Phone Knowledge, Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic Experience, Expense Control, Marketing, Multi-Task Management, Project Management, Reporting, Sales, Statement Billings, Retail Sales Experience OFFICE EQUIPMENT

Computer Printer

4

Carmen Makes

Photocopiers Scanner

Fax Machine Imaging

Phones(multilines) Cash Register

EDUCATION

Indio High School

High School Diploma

5



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