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Customer Service Representative

Location:
Griffin, Georgia, United States
Posted:
August 29, 2018

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Resume:

CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

EDUCATIONAL BACKGROUND

LYNETTE MCMILLAN

ac6u1q@r.postjobfree.com

Highly enthusiastic customer service professional with 20 years of customer service/telesales representative with in-depth knowledge of sales, account management and training. Resourceful Customer Service Representative who consistently meets and exceeds productivity goals. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction, and who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. High customer service standards

Strong interpersonal

communication skills

Active listening skills

Seasoned in conflict resolution

Conflict resolution techniques

Highest Sales of over 2 million dollars

Managed call flow with up to 50-75 calls in queue per minute. 06/1994 to 02/2015 Customer Service Representative Verizon - Menands, NY

Effectively manage high inbound and outbound customer calls in que Addressed and resolved complaints

Defused votile customer situations calmly and courteously Met or exceeded service and quality standards

Upsold products and services to increase company revenue by 100% Activated new accounts and follow up to established Mastery of customer service management and databases Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.

02/1753 to Current Deli counter, food prep, management 1992 High School Diploma: Hotel resturant management Paul Smiths College - Paul Smiths, NY, united states Hotel restaurant Management

1997 Associate of Arts: Business Manangement

Bryant and Stratton Institute - Albany, NY, United States Business Manangement



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