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Manager Customer Service

United States
August 27, 2018

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Dina I. Corwin

***** ******* **** ** ********, VA 22026.

MOBILE: 571-***-****

Key Skills:

Sales marketing P&L & Budgeting Time management & staff Development leadership & motivation customer service & retention Best practices implementation problem solving public relations & speaking cost control Revenue Generation recruiting & staffing Account management & Payables Bilingual.

Career Accomplishment:

•2015 Awarded into the Executive’s club in recognition of YTD over 25% in profit increase.

•2012,2013,2014 & 2015 awarded into the Chairman’s club for achieving greater than 30% profit increase.

•2012, 2013, 2014 & 2015 awarded into the Million Dollar Club in recognition of achieving over a million dollars in Volume.

Professional Experience:

Rent Ready current:

Manage Office administration:

Oversee company policy documents including, employee handbook, and all office operations.

Oversee all office personnel management.

Oversee financial compilation and review and audit reports.

Prepare reports as needed.

Spreadsheet and database creation and maintenance.

Ensure maintenance of Human Resources requirements up to date.

Office operations and procedures:

Ensure smooth office operation during business hours, hold staff meetings or trainings.

Maintain or create an efficient paperwork flow throughout the office.

Ensure effective maintenance, transfer and dispose of file records according to policies.

Plan and implement office systems, layout and equipment procurement.

Provide presentations, schedules, agendas and reports.

Maintain positive and professional office environment.

Customer service:

Ensure customer concerns are handled, tracked and forwarder to operations or any other department as needed.

Interact with customer to ensure satisfaction.


Ensure customers are scheduled according to policy

Schedule accordingly to staff availability and customer priority.

Follow up on unclear work line items.

Ensure scheduling emergency plan.

Oversee Billing and Payroll:

Ensure accuracy of billing and payroll.


1.Ensure all insurance coverages and files for company as required by law.

2.(review coverages) and update as necessary throughout the year).

3.Keep visible necessary permits, vans & building licenses.

Office personnel trainings:

Train Office personnel as needed to Maintain RENT READY Safety program.

Rent a Center Inc. 2011-2015

District Manager

•Directed Sales & Account management for 11-13 locations around the southern and northern Virginia Area Managed over 45 professionals and one collection center with a volume over 6 million dollars in Revenue.

•Analyzed and developed Consolidated reports to achieve companies’ objectives. Controlled general and administrative cost, payroll and store expenses. communicated with store managers on sales, accounts and HR issues.

•Conducted inventory and accounts audits.

• Conduct conference calls and implemented comprehensive training program to achieve success among the district.

• Created and implemented a specific daily activity planner to help the stores with time management. The daily activity Planner is currently in use companywide.

•Analyzed and researched P&L’S for every location.

•Handled sales Budgets and human resources, which significantly improved efficiency of employees

•Managed delinquent accounts to achieve permanent solutions and reduce losses.

•Conducted all hiring among the district and will identify high caliber professionals.

•Responsible of host store relations.

Aarons Inc .2006-2011 VA

General Manager

•Manage 1500 + customer accounts including the future customer base.

•Obtain profit contribution by managing staff, establishing and accomplishing business objectives.

•Build company image by collaborating with customers and employees enforcing ethical business practices.

•Drove all efforts to maintain the highest level of customer service and merchandise standards.

•Responsible for profit and loss and P&L Analysis.

•Weekly inventory audit.

•Manage Scheduling, hiring process and loss prevention with in the store.

•Manage a million dollars profit operation.

•Personally, manage delinquent accounts to provide permanent solutions and prevent losses.

• disclose rental agreements with every customer in the daily basis and set expectations with customers and professional.

•Order and distribution of product.

•Route delivery schedule and accounts management schedule.

Mardi Gras Records 2003-2005 LA:

Sales marketing Director

•Directed the sales and the marketing department of multimillion Dollar music development


•Determine annual and gross plans by forecasting and developing annual sales goals.

•Identified marketing opportunities by identify consumer requirements and evaluating advertising, merchandise and developing field sales action plans.

•Improve product marketability and profitability by researching, identifying and capitalizing on market opportunities.

•Manage the daily distribution of product.

•Protect organizations value by keeping information confidential.

•Sustain rapport with the distributors and wholesalers.

•Manage a sales crew of 30 sales associates and 14 warehouse professionals.

Business References:

•Miya Ellis 224-***-****): Rent a Center Store Manager.

•Bernabella Morelle 703-***-****): Rent a Center Store Manager.

•Juan Acevedo 703-***-****): Rent Ready Branch Manager.

•Nelly Haddock571-***-****): District Manager Rent A center.

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