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Customer Service Manager

Colorado City, Colorado, 81019, United States
August 27, 2018

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Kara Lydia Petree PO Box *****

Colorado City, CO 81019



Motivated and passionate employee looking to broaden and expand my career with experience in both Customer service and DME. I seek to utilize my skills and abilities to learn more and advance further in the medical field.


Sonic, Pueblo West Drive Thru Attendant and Carhop May 2016 - June 2017

My main responsibilities as a Drive Thru Attendant and Carhop were to maintain the productivity of the order times, greet and answer all customer questions, make amends to errors or complaints, and help train new employees. I am also responsible for providing the correct change to customers solely on my own, with a wallet and changer. Money skills and math are crucial at Sonic and working there has strengthened my money skills

AeroCare Holdings, Pueblo - CPAP Supply CSR

October 2017- Present

When I was first hired at AeroCare I worked in their Call Center for the Denver Location. At this position I was responsible for scheduling patients for PAP Device Setups and PAP Mask Refit Appointments with Respiratory Therapists. At this position I was also responsible for creating delivery tickets for patients who needed oxygen delivered by AeroCare’s drivers. After working in the Call Center for three months I was offered a position to work in the CPAP Supply Center for AeroCare. As a CPAP Supply Center CSR I am responsible for verifying patient’s insurance eligibility with the CPAP Supplies that are ordered, ensuring all Certified Medical Necessity is in the patient’s chart as required by insurance, obtaining any pre-authorization needed, and making sure the supply units and frequency comply with insurance guidelines. EDUCATION

Swallows Charter Academy, P ueblo West High School Diploma August 2013 - May 2017

I attended Swallows Charter Academy from the sixth grade to the twelfth grade. I graduated with a High School Diploma in the spring of 2017. SKILLS

● Customer Service

● Flexibility

● Persistence

● Math & Money Skills

● Quick Learner

● Passionate


Director’s List of Academic

Achievement- This award is

given after the completion of

four semesters of a 4.0 GPA

Optimist International Teen

180 Program- Optimist

International picks one

female student and one make

student each year who has

been recognized for strong

academic and personal


PCC Early College Program- I

was gifted the opportunity to

enter the early college

program in my junior year of

high school. I took a total of

four classes gaining 9 credit

hours. The class were, English

121, Math 121. Psychology 101,

and Philosophy 112.

Crew Leader- During the last

six months of my time spent

at Sonic I worked as a crew

leader for the night crew

team. I was given this position

after being the head of drive

thru for three months. This

position allowed for me to

deal with customer

complaints when a manager

was not available, help count

the drawer, and assist with


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