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Administrative Assistant Customer Service

Location:
Washington, District of Columbia, United States
Salary:
50,000
Posted:
August 27, 2018

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Resume:

Eressa “Eve” Harris

PROFESSIONAL EXPERIENCE

Federal Reserve Board, Washington, DC 05/2014 – 05/2018

Office Assistant, Division of Finance & Management Procurement Section

Provides administrative support to Procurement staff

Government Bill of Landing /GSA services

Supplier Diversity Liaison

SharePoint section administrator

Assists with Contract and PO’s (Oracle systems)

Conference room administrator

Schedules meetings and trainings for the section

Liaison for Procurement (New Hires)

Creates/maintains contract files (FIRMA)

Liaison for Recordkeeping

Updates/distributes Daily Tracking Report (Excel Spreadsheet/SharePoint)

Coordinates printing, editing and distribution of Procurement manuals, policies and procedures

Maintains records/questionnaires/evaluations/boiler plate documents

Coordinates document routing between Divisions, Legal and Procurement section

Lead administration on Special projects/Events: COTR Training; Procurement Customer Form; Vendor Fairs; Industry Day; Open House; Web Administrator (Updating Internal/Public sites); Responsible for Ordering and replenishing office assets E2 Systems; Travel Department assistant; Freight Shipping; Temp Housing

Wells Fargo, Washington, DC 01/2012 – 05/2014

Administrative Assistant

Responsible for maintaining a multiline switchboard for 60+ lines in a fast paced, high call volume environment

Performs research on products, services and companies to keep the organizations daily operations functioning at an ease

Organizes office supplies area for one of the nation’s largest banks corporate offices; maintains the supplies for three corporate offices. Orders office supplies researching and using best practice techniques to ensure organization funds are spent appropriately and without fraud waste or abuse

Utilizes systems database Nexsure, an account database program, to organize and maintain company records

Assists colleague with the planned installation of new program.

Trouble shoots and solves IT issues with IT department.

Resolves administrative problems by preparing monthly account reports to include client account details. Coordinated payment arrangements for account holders payments

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

Provides information to clients by answering questions and requests

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipts of supplies

Virginia Department of Transportation, Chantilly, VA 11/2008 – 01/2012

Traffic Controller

Thorough knowledge of the highways and traffic control devices and methods as they pertain to construction in the public right of way

Performs as an expert witness when called upon; ability to make decisions in the field with little or no supervision

Monitors traffic and dispatch correct correspondents when necessary

Provides daily traffic reports and printouts of all work zone records using Microsoft Excel and PowerPoint

National Institutes of Health (NIH), Bethesda, MD 2005 – 2008

Administrative Assistant

Demonstrates ability to work effectively and harmoniously in a diverse team environment, in addition to customer personnel at all grade levels

Excellent time management skills; able to manage multiple assignments, tasks and projects

Responsible for receiving, stocking, ordering products and reporting inventory to the supervisor making certain all products are accounted for and there is not an overwhelming amount of a product within the inventory supply

Trains new staff upon arrival explaining in detail daily tasks expected to be completed and demonstrates to new staff the most effective ways to provide customer service

Prioritizes and multi-tasks; held the task of organizing an office function for the holidays while effectively coordinating and finishing regular daily tasks

EDUCATION

High School Diploma, Bladensburg High School, Bladensburg, MD

TECHNICAL SKILLS

Advanced experience with the Microsoft Office Suite, Oracle Systems and SharePoint.



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