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Manager Management

Islamabad, Federal Capital Territory, Pakistan
August 27, 2018

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Curriculum Vitae – Syed Awais Amjad



Name Syed Awais Amjad

Address *-*, **** **. *, Street No. 2, Khayabane Tanveer, Chaklala Scheme III, Rawalpindi, Pakistan 46200 Mobile +92-345-*******


Nationality Pakistani

Date of Birth 1st September 1984

Gender Male

Work Experience

Dates June 2013 – to date

Position Held


Senior IT Business Analyst/ ERP Implementation Manager at Communication & Information Technology Branch, Pakistan Government

1. Work as Product Manager as well as Functional and Business Analyst for implementation of ERP for HR management in the enterprise. Lead a team of 14 developers, analysts and trainers for managing and supervising the overall implementation of solution across the enterprise. 2. Lifecycle and Quality Management: Manage and plan the implementation life cycle of ERP applications with product development teams and application owners. Ensure that when the product delivers to operations, it is done at an agreed and acceptable level of quality otherwise refuse to accept gracefully with thought through reasons. Ensure compliance and adherence of organization SOPs. 3. Stakeholder Management: Work in close collaboration with process owners, development teams, project office and executive management. Stakeholder engagement through meetings, Project management reviews, status check, formal presentations/ appraisals, conference room pilot (CRP) and awareness sessions held at remote locations. Interact with all levels of end users and effectively communicate relevant information for easy understanding and usage of system.

4. Vendor Management: Work closely with the vendors to ensure proper delivery of planned optimizations within delivery dates and with the agreed levels of quality. Monitor vendors for SLA adherence. Optimize the sourcing set-up with key focus on enhancing quality and reducing costs. Competencies

ERP Implementation/ O&M, IT Project Management, Team Management, Performance Evaluation, Change Management, Business Analysis, Manage and Conduct Trainings, Communication and Presentation Skills, Formal Correspondence, Project Documentation, IT System Commissioning in Large Organization, Capacity Building, Remote/ Online Training, Alignment of Business with IT. Achievements

1. Consistently received Outstanding grading in performance appraisals (Highest grading) for 3 consecutive years i.e. 2013 to 2016.

2. Nominated for Commendation Card for meritorious service. 3. Managed and oversaw the complete implementation and commissioning of Oracle EBS (HRM) ERP solution in the enterprise for 0.6 million employees comprising of 6 modules including payroll and career & succession planning.

4. Managed a team of 14 developers and professionals for ERP implementation including their tasking, appraisals and evaluation for over 3 years. Ensured capacity building of the said team on Oracle EBS and OAF/ ADF for indigenous development as well as TOT of the product. 5. Carried out and tracked all project related formal correspondence with end users, vendors, operations, executive management and PMO during implementation of ERP.

6. Developed IT aligned organizational SOPs and policies/ guidelines for end users and executives for commissioning the system.

7. Planned and executed intensive training for the ERP in various organisational setups across country including assignment and training of instructors, availability of training facilities at remote locations, ensured availability of system, boarding and lodging of training team, issuance of training instructions and tracking of effectiveness through instant online user feedback.

8. Established a central training facility for on-request refresher training of end users as well as training on demand. 9. Tailored existing tele-presence system for conducting remote/ online training. 10. Development, availability and maintenance of project portal with user manuals, training schedule, upcoming activities and user feedback.


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Curriculum Vitae – Syed Awais Amjad

11. Carried out various R&D tasks to address constraints in standard applications to ensure user acceptance and conformance of the system to organizational needs. 12. Conducted awareness sessions at remote locations to spread information about the advantages of the system typically addressing 100 to 150 individuals delivering formal presentations followed by Q&A sessions. 13. Documented and tracked project meeting minutes and ensured dissemination of relevant information to stakeholders for taking timely actions.

14. Managed the development team for development of a custom solution for management of a training facility. Worked as business analyst and designed the solution. 15. Carried out standardization and calculation of end user IT hardware required for usage of the system for 3200 entities.

16. Formalized and maintained acceptance testing procedures (acceptable to both business owners and vendor) to ensure end user acceptance of the developed system. 17. Devised application support plan including placement of support reps, support structure, help-desk application and periodic review of the support activity coupled with user feedback. 18. Delivered formal appraisal on advantages of the system to senior executive management of the organization for top down implementation support.

Dates September 2014 – August 2015

Position Held




Technical Operations Officer (Remote) at (Arvixe LLC) - Part Time Respond to support, sales and billing related Level I issues. Address web hosting related issues via chat and ticket helpdesk and follow up on issues taken to ticket queues. Update and escalate issues and provide steps to replicate to assist in speedy resolution by escalations staff. Inform and update Server Management Team regarding the incoming server related issues and inform customers regarding server wide issues. Resolve, escalate and respond to support tickets.

IT Support, Helpdesk, Worked in a multicultural environment with team members from various countries including USA, Singapore, India etc., Interacted with clients from across the world, Client Orientation, Webhosting, Linux, cPanel, PHP, Domain Name, DNS, Work From Home/ Remotely, English Language, Interpersonal Skills, Communication Skills, Chat Based Support, English Language Communication Skills. Tools: FileZilla, WinSCP, SecureCRT, Putty, DNS Reports, Website Speed Test, MX and Whois information. Technologies: LAMP Stack, cPanel, WHM, ASP.NET, WebsitePanel, SSL, IP Setup, MS SQL, MySQL, RDP, PHPMyAdmin.

Frameworks: Wordpress, Joomla, Clipbucket, Magento, Drupal etc. Issues: DNS, IP, Suspensions, Setup, Domain Registration/Transfers, Emails, SSL, Hacking, Resource Usage, Scripts Installation/ Troubleshooting, Account Management, Backup and Restore, Billing etc. 1. Consistently performed well as an entry level employee and displayed best performance on chat support during weekend shifts (heaviest workload).

2. Maintained support feedback rating above 3.5 out of 5. 3. Received performance based bonuses.

4. Worked as the only primary chat tech at peak hours on weekend shifts handling up to 10 chats in parallel. Dates

Position Held




August 2012 – to date

Enterprise IT Solutions Manager at Communication & Information Technology Branch, Pakistan Government Manage a team of 5-12 individuals and carryout tasks including project management, documentation/ deliverables, Timelines and Milestones definition, Resource Management, Tasking and Progress Tracking, Coordination among all Stakeholders. Coordinate and Lead Brainstorming sessions and meetings among Users, Requirement Engineers/Analysts and Developers and ensure dissemination of project related updates to concerned stakeholders. Manage Project resources and consistently deliver the required products and milestones on time within the available resources.

IT Project Management, Software Documentation, Team Management, Quality Control, Interpersonal Skills, Communications Management, Software Development Life cycle. Tools and Utilities: Project Pier, MS Visio, Issue View, JIRA, Microsoft Project 1. Successfully managed and commissioned several Enterprise Workflow Automation projects. 2. Designed and implemented a reusable custom solution for enterprise workflow automation using pre-configured hierarchies.

3. Documented project details for O&M including SRS, SDD, User Manuals, Deployment Architecture, Source Code documentation etc.

4. Implemented and commissioned a framework and solution for reuse of existing source code (Also published as part of my Masters’ Degree Thesis)



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Curriculum Vitae – Syed Awais Amjad

Position Held




April 2009 - July 2012

Enterprise Application Developer and Designer at Communication & Information Technology Branch, Pakistan Government

Work as Software / Database Developer and Solution Designer. Carried out user requirement analysis, software design and development. Participate in software development activities including development of Data Access, Business Logic and User Interface layers of major Enterprise Workflow Automation Projects Using Oracle and JavaEE, JSF, myfaces, richfaces, primefaces based web applications development and Hibernate ORM framework

(Eclipse IDE). Data modelling, design and development of Oracle based Databases. Manage databases and carry out extensive and complex data migration tasks. Carry out unit testing of developed modules and ensured removal of bugs reported by QC Department before delivery. Follow the software development lifecycle carrying out the aforementioned activities to contribute towards milestones delivery on time. Requirement Analysis, Software Design, Software Development, Data Modelling, SQL, PLSQL, Data Migration, Schema Mapping, JavaEE, Hibernate, JSF, Oracle, Unit Testing, ActiveX, Eclipse IDE 1. Completed 6 major enterprise workflow automation projects working as a backend/ database developer, analyst and designer.

2. Migrated historical data of 0.6 million individuals from 23 difference sources to a central repository for hospital management system.


Title of Qualification Master of Science in Computer Software Engineering (2015) Institute/ University National University of Sciences and Technology (NUST), Islamabad (Pakistan) Title of Qualification Bachelor of Computer Engineering (2006) Institute/ University National University of Sciences and Technology (NUST), Islamabad (Pakistan) Other Training(s)

1. Oracle Access Manager 11g : Administration

2. R12.x Extend Oracle Applications: OA Framework Personalization Ed 1 LVC 3. R12.x Extend Oracle Applications: Building OA Framework Applications TOD 4. Architect Enterprise Applications with Java EE

5. Oracle SOA Suite 11g: Essential Concepts Ed 2 LVC 6. Oracle SOA Suite 11g: Build Composite Applications Ed 3.1 LVC 7. Oracle Service Bus 11g: Design & Integrate Services Ed 1 LVC Languages Urdu – Native

English – Fluent (IELTS Academic Test Overall Score: 8.0 ) Arabic – Beginner

Publication(s) S. A. Amjad and S. A. Khan, "A framework for enhancing readability and opportunistic reuse of enterprise software," In Proceedings of, 2015 6th IEEE International Conference on Software Engineering and Service Science (ICSESS), Beijing, 2015, pp. 48-53.

Summary Master’s Degree in Software Engineering, More than 7 years of relevant experience, Public Speaking Skills, Communication and Interpersonal Skills, Presentation Skills, ICT Project Management, Formal Correspondence, Software Engineering, Programming, Databases, Prior Experience in multilateral environment, Fluency in English. 4

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