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Desktop Support Network Engineer

Walnut, California, United States
August 27, 2018

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Richard Fernandez



An IT enthusiast with project accomplishments and technical service knowledge – committed to providing a sustainable IT foundation that is aligned with the business requirements and the user’s needs, providing opportunities for business growth utilizing this IT foundation.

IT Experience

Experience collaborating with and supporting vendors of Managed Services technologies

Ability to write routine reports and present at managerial meetings

Office 365 administration, Azure AD, Outlook, SharePoint 365, Teams, Planner, Auditing

AWS support and administration for users’ workspace

Administration and migrations of core services of Active Directory, DNS, DHCP, WSUS

Administration and management of Group Policies and their objects, permissions and including use with software deployments

Administration, backup and decommioning of Windows Exchange servers

Administration of MS SQL Server 2014/2012/2008/2005/2000 including clusters

Experience with VMware environments managed with vCenter

Experience Hyper-V and System Center Suite applications

Proficient with Powershell scripting for Office 365, Exchange and Azure

Cisco ASA 5510 firewall administration tasks like configuring vlans, VPNs and rules

Cisco Meraki cloud administration tasks like trunking, dual ISP setups, VPNs and alerts

Sonicwall and Fortigate firewall administration tasks like configuring vlans, VPNs and rules

Administration of Nimble SAN units

Administration of large Fujitsu DX90 and DX200 SAN environments with Brocade switches

Built and manage WSUS servers and policies for patching workstations and servers

Administration and support of Google Apps and Offce356 including hybrid environments

Performed migrations of Exchange 2003, Exchange 2010 to Office365 with PST migrations

Experience with SQL permissions and database maintenance plans for backups and restores

Experience supporting Citrix environments and web portals for 150 users

Experience in configuring and managing Netscaler VPX 25

Bitdefender, Webroot, Symantec AV management

Administration and Upgrades of VMware 1.0/2.0/4.0 to Exsi5.5, including vCenter

IT Training Focus

Attended MS Exchange Server 2010 Administration online course, 40hrs

Training on MCSE 2012 certification

Training on Microsoft System Center 2012

Training on Microsoft Skype for Business Server 2015

Training on CCNA certification

Training on ITIL Foundation certification

IT Training

Computer Networking Program, Certificate

Aug 2002 – Mar 2003 Computer Education Institute Irwindale, CA

Studies focused on MCSE 2000 certification using 720 hrs. of hands-on experience


MCITP: Enterprise Administrator 2008

MCTS: Virtualization, Configuration

MCTS: Vista

MCSE 2003

MCSA 2003

MCSE 2000

MCDBA 2000


A+ Computer Repair


Office 365Microsoft Hyper-V

VMware ESXi, vCenter

Fujitsu Eternus SAN

Cisco, HP Switches

Shoretel phone system

Fuze, 3CX, Allworx


Exchange Migrations

Citrix Support

Power Generators



Symantec AV

BitDefender AV



Specialized Software

Touchworks EHR

Allscripts PM

Dell Appassure

StorageCraft ConnectWise

Remedy Help Desk

AeroHive Networks

Heat Help Desk






Richard Fernandez



March 2017 – Present Sr. IT Consultant Microsoft Service Providers West Covina, CA

Manage multiple clients in downtown area and southern California

Perform Domain upgrades, DHCP/WSUS/WDS migrations, MS Exchange decommissions

Knowledge of Nimble SANs, Meraki and Fortigate management and Sonicwall firewalls

Citrix Netscaler VPX and Xenapp 6.5/7.0 configurations and management support

Office365 administration and hybrid migrations support

Performed VMware administration and support

Autotask Endpoint administration

Dec 2016 – Feb 2017 IT Manager California Clinic Management Pasadena, CA

Manager of a one-person IT department, 300+ users within company

Reports analysis presented at weekly meetings

Supported 46 remote clinical offices and Heidelberg vision testing stations

Opened 2 new vision care offices in Long Beach and Palms Springs

Ordered and managed installations of new internet services and POTS lines

Provided Google Suite and O365 administration and licensing reviews

Managed Fuze VOIP cloud services and new phone requests

Helpdesk duties as required

Jan 2012 – Nov 2016 SR. Network Engineer Magan Medical Clinic Covina, CA

MMC has 300+ users within the company, 60 physicians, 5 sites with 100+ WYSE clients and over 1000 network ports on HP5412zl, Cisco3650, and AeroHive switches

Managed Cisco 1840 and Adtran routers and migrated P2P network to a Managed MPLS

I managed 122 virtual and physical Windows, VMware, and AIX servers

I managed and supported 23 SQL servers, including 3 clustered systems

I supported 6 VMware hosts with 1TB of memory, 105 virtual machines, 70TB of storage

I supported a Fujitsu DX90 and DX200 SANs, totaling 156 hard drives, including LUN and raid builds and reconfigurations

Support Allscripts EHR and PM onsite systems, including Web servers using IIS and Apache

I performed 7 Allscripts EHR and PM enterprise software upgrades, including building test and training environments using Citrix Web Portals and Microsoft Terminal services

I deployed .Net and Active X controls using GPOs for all workstations for the EHR applications

I performed Exchange 2003 to Office365 migration, with local Active Directory Sync

I supported a virtualized Citrix environment of 6 servers hosting Allscripts Practice Management-Scheduling application and the test portals of EHR/PM applications for End-User training

Support AeroHive Wireless network, iPrism internet filter, and WebSense email filter

Support Dell Appassure Backup system

Support telecommunications issues including data ports, data/voice circuits, and cabling

Experience with full cycle implementation, optimization and support of Allscripts EHR, Allscripts PM, GE Pacs Systems, Microsoft Exchange Mail, and managed MPLS migrations

I have performed p2v migrations of Windows servers to VMware hosts

Experience Fun Facts:

Client-focused and project-based IT consultant serving Law firms and Architecture studios

46 Clinical offices in Southern California

Managed a multi-million dollar system during a complete rebuilding of MIS department, worked with 13 different helpdesk technicians and 3 MIS managers

Richard Fernandez



Oct 2010 – Dec 2011 Network Engineer Miles Consulting Corp West Covina, CA

Onsite, Remote, Phone and On-call support for SMB Enterprise Clients

Troubleshooting MS Exchange issues, DPM 2010, IIS, SCOM, SQL servers, Hyper-V, VMware, EqualLogic, WDS, Symantec Endpoint, ASA and Firebox firewalls, MPOE and cabling

Support of all Microsoft technologies and also complete domain and website registrations

Feb 2005 – Oct 2010 Network Engineer SCPR - MPR 89.3KPCC FM Pasadena, CA

Supportive of AD, DHCP, DNS, Group Policy, scripting, File and Printer servers, NAV servers

Supportive of all audio editing systems, ENCO, David and Protools servers and workstations

On-call duties, remote support and travel requirements

Multiple geographic office locations around the Pasadena, Los Angeles, Orange County and Riverside areas, and bureaus in DC, Sacramento, New York, London, China

Site 1:Mohn Broadcast Center – SCPR 89.3KPCC FM – Pasadena, CA

Support and manage technology for a 24/7 public radio station, 89.3KPCC FM

Manage, support, and inventory 15 live broadcast studios, 145+ PC and Mac workstations and notebooks along with 18 Dell and HP servers and 16+ HP printers

Remote support for field Reporters and bureaus

Knowledgeable of audio editing software, Axia studio consoles and its Cisco-based network, and radio broadcasting equipment and transmitters

Provide technical support of the KPCC Crawford Family Forum for public discussions, forums, meetings and debates

Virtualized servers run XP and Server 2003 operations systems hosted by Hyper-V and ESXi

Site 2:Frank Staton Studios – Marketplace – Downtown Los Angeles, CA

Support and manage technology for the live radio show production Marketplace for American Public Media, Marketplace Morning Report, Marketplace, Marketplace Money

Manage, support, and inventory 6 live broadcast studios, 65+ PC and Mac workstations and notebooks along with 12 Dell and HP servers and 8+ HP printers

Aug 2004 – Sept 2004 Network Technician The Computer Guy Reno, NV

I worked with a team of technicians that provide home and small business IT support and performed computer diagnostics, maintenance and repairs for walk-in customers

Anti-Virus and Spyware cleaning specials provided consistent work and sales opportunities

A minimum of 3 computer tickets per technician at any given time at our desk was required

Sales and contract opportunities for businesses were utilized.

May 2004 – July 2004 Help Desk II Microsoft Licensing, GP Reno, NV

I worked in a global support role on the Help Desk team that provided user credentials and access rights to remote Microsoft Biztalk servers and services using Remote Desktop and proprietary Helpdesk software

Ran SQL database queries to display user rights and permissions

Remote support of globally located printers and servers

Renewed user and server services certificates through Certificate Authority servers

Supported Zebra printers connected to printer servers

A Managed IT Services company, covering West LA to Orange county and around the world

Help move into the new all-digital, high-tech facility for a radio station

A great small company to work with while learning new techniques of spyware removal

Global Support Role, working the mid-night shift, working for Microsoft and seeing how it gets done the Microsoft way.

Richard Fernandez



Jan 2004 – April 2004 Desktop Support Technician Intuit Reno, NV

I worked with the Desktop Support team providing support for 524+ users between two locations using the Remedy Trouble Ticketing System

Desktop and printer support, application installations, Ghost deployments, spyware removal, and printer setups

Desktop Support for Intuit’s software support departments

Workstation redeployments and moves were team projects

I had the most efficient, quickest rate of completion, and best response time of Remedy Desktop Support tickets within my department

My team and I completed an inventory of all workstations, monitors, and printers at both locations, using a MS Access program I created

Oct 2003 – Dec 2003 Network Technician Telxar Reno, NV

Provides hosting services for AOL regional internet services and users

I provided support for small businesses and medical doctor offices with Microsoft Servers and workstations

Supported Peachtree Accounting software

I was provided a company vehicle and gas card during business hours

I installed new Cat5 cabling, cable management systems and relocated server racks, servers, and equipment to the company’s new datacenter location

Mar 2003 – Aug 2003 Network Product Support Priority Tech Support Inc. La Puente, CA

I provided phone-only technical support for Dlink’s product line

Attended a week long training period covering all products of Dlink, prior to starting

Completed 30+ tickets per day on average

Windows 95, 98, XP and Mac

Apr 1999 – Aug 2002 Jr. S/NOC Fernley, NV

I manage, tracked, and serviced 600+ hand-held scanners, batteries, hand radios, equipment check out/in, asset tracking and maintenance and RMAs

Unix based system and programs, with hundreds for UNIX dumb terminals

Provided communication between distribution center and HQ Helpdesk

I created a printer maintenance program for 100+ HP printers

I was knowledgeable in all SOP and scanner programs for Shipping departments, with experience in Receiving and Stocking departments as wells as product returns

I was a hand-held scanner application trainer

“Work Hard, Have Fun, Make History” attitude with

Personal Interests

West Covina Youth Pony Baseball Manager, 2008-2015

This three building, two site location, helpdesk position enabled me to refine my tech skills and to be ITIL graded. Top Performer!

With this small company, I was able to be a part of their new datacenter build.

All phone support, pushing me to the tech support limits of user walk-throughs.

“Work hard, Have fun, Make History”

The start of my IT career.

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