Medical Assistant Customer Service

Christina M. Sollers

***********@*****.***

540-***-****

OBJECTIVE: Seeking an Entry Level Medical Assistant position that provides excellent customer service and patient services.

PROFESSIONAL:

Vital Signs

Injections (IO, SC, IM-Deltoid, Vastus Lateralis, Gluteal, Z track)

Venipuncture (Tube method, Syringe, Butterfly)

Phlebotomy

Blood & Urine Centrifugation

HGC Testing

Sterile Field Preparation

Eye & Ear Irrigation

Instrument Preparation

In Office Testing (Urine, Fecal, Glucose, Pregnancy, Strep)

Hemoglobin Testing

ECG/EKG

Dermal and Capillary Blood Collection

Culture Specimen Preparation

Wound Care/Bandaging

Suture/Staple Removal

Immunization/Vaccine Preparation

ADMINISTRATIVE:

Appointment Scheduling

CMS-1500 (Electronic & Paper)

Proficient in Microsoft Word

Filing

Claim Gear

Diagnostic/ICD-10-CM Coding

CERTIFICATION AND TRAINING:

Certified Clinical Medical Assistant (CCMA) – National Health Careers Association – 2017

CPR Certified/First Aide Training – American Heart Association – 2017

Health Insurance Portability and Accountability Act – Alterius Career College – 2017

Certified Phlebotomist – Jun 2018

EDUCATION:

Alterius Career College, Woodbridge, Virginia

Medical Assistant Diploma – 2018

Hayfield Secondary High School, Alexandria, VA

General Studies Diploma – 1992

May 2017 – Present – Work Study Program, Alterius Career College

Filing folders, coping documents, and other duties as assigned

Organizing Bulletin Boards

Creating study guides for National Exam

Jan 2011 – Jan 2012 Assistant Manager, Dollar Tree

Provided customer service greeting and assisting customers; responded to customer inquiries and complaints

Directed and supervised employees engaged in sales, inventory, reconciling cash receipts, and/or performing services for customers

Monitored sales activities to ensure that customers received satisfactory service and quality goods

Inventoried stock and reordered when inventory dropped to a specified level

Instructed staff on how to handle difficult and complicated sales

Hired, trained, and evaluated personnel in sales and marketing establishments; promoted and/or terminated workers when appropriate

Assigned employees to specific duties

REFERENCES AVAILABLE UON REQUEST

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