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Customer Service Manager

Bronx County, New York, 10473, United States
August 27, 2018

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*** ******* ******, *** *, Bronx, New York 10473, 917-***-****,


Excellent customer service and effective communication skills in both English and Spanish

Proficient at multi-tasking and prioritizing work assignments to ensure prompt completion

Able to operate office equipment such as photocopier and facsimile

Basic computer skills and able to navigate the internet


B & H Photo (Priority Staffing Solution Temp Agency), NY, NY Bilingual Cashier, 02/20013-05/2013

Greet customer and swiped credits cards for payment processing

Call bank to get authorization and approval code on code 10 credit card as direct by managers

Directed customer to which line they must go to retrieve their merchandize after processing payment

Serve as a Spanish interpreter to foreign client that would buy at the store

Extra Mile Interpreting Service, BX, NY, English/Spanish Interpreter, 09/2009-Present

Serve as an on-call English to Spanish interpreter for private clients through an employment agency

Facilitate in-person interpretation for occasions such as doctor’s appointments and in home visiting nurse


Provide feedback to Extra Me Interpreting Service after completing interpretation sessions

Assist with other duties such as reading and translating documents for clients

NYC, Department of Education, BX, NY, Para-Professional, 09/1997-06/2012

Assisted challenged students ranging from pre-kindergarten through high school with basic fundamentals

of learning

Worked with one on one/groups of students to reinforce learning of materials and skills discussed in class

Monitored and supervised children to ensure their safety at all times throughout the day

Performed clerical, classroom maintenance, and instructional duties as assigned by supervisors

Helped students in mastering the use of classroom equipment and learning materials assigned by teachers

Guided independent study sessions, enrichment programs, and remedial assignments with students, as

instructed by teachers

Read to students and listened to students as they read, facilitated oral tests to identify reading

comprehension level

Assisted with supervising students during emergency drills such as fire drills and other emergency

evacuation procedures, assemblies, and field trips

Toys R Us, BX, NY, Cashier, (Temporary/Seasonal), 11/2009-01/2010

Processed cash, credits cards, and check payments for customers

Assisted manager with ordering out of stock products and other duties as directed by supervisors

Maintained an organized shelves with the re shop products

Finalized refunds and voids transactions

NYC Board of Elections, BX, NY, Poll Examiner/Census Facilitator (Temporary), 11/2007-11/2011

Assisted at voting polls with procedures to promote speedy and pleasant voting experience

Assisted with translation services for non-English speaking voters

Maintained an organized and orderly voting poll site

Traveled to residential locations throughout the Bronx to complete census questionnaires (2000-2010)

Assisted with other duties as directed by supervisors

David’s Check Cashing, NY, NY, Cashier, 08/1991-08/1997

Assisted in processing client’s utilities bills payments, credits cards payments, rent payments for NYCHA

Handled companies check for cashing

Verify requirements ID for cashing checks

Processed all transaction of money at the end of the day raveled to different residential locations

assisted in the calculation of all bounced on monthly basics

NYC Department of Housing Preservation and Development, NY, NY, Office Aide III, 1/1985- 7/1991

Distributed bid package to vendor to do work on city own builders

Processed invoice for payment of fixtures of doors, windows, electrical, paintings to buildings

Filed and log all work order that come in and go out to side offices through the five boroughs

Answered phone and operated office equipment such as photocopier and facsimile

Lewis Morris Associates, BX, NY, Application Processor Analyst 01/1984-05/1984

Assisted and review clients’ application for apartment in this complex

Called daily to applicant’s to scheduled interviews appointments

Maintained an organized applications files

Make photo copies of applicant documents

Assisted with the process of a background checkup

NYC Senior Citizen Center at Sociedad Mariana, BX, NY, Social Worker, 02/19882-01/1984

Responsible for 185 senior citizens must do ten homes daily and phone call for appointment

Assisted client with filling out Food Stamp and Medicaid Applications

Filed and log all visited per day and monthly logs and keep record of service to clients

Escorted clients to bank, Cashier for utilities payments, Grocery shopping, Doctors appointments

Invited and encouraged senior citizen to become active member for daily participation to the center

Advice senior of the various program and services through out the center has to offer such as: lunch on

wheels for the home bound senior, car services for appointment, Movies day, Friday dance, and Birthday



Mercy College, BX, NY, GPA: 3.30 Awarded Bachelors of Science, 05/2010

Certification Courses Completed

Violence Prevention

Child Abuse

Anger Management


Mandated Reporter Training

New York State Assessments Of Teaching Assistant Skill

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