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Social Media Customer Service

Location:
Fort Worth, Texas, United States
Posted:
August 26, 2018

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Resume:

Skills

Customer Service Advanced Microsoft Applications Dependable

HIPPA Trained Marketing Knowledge Team Member

Excellent Communication Skills Orientation Trainer Willing to learn

Benefits Packaging Exceptional Analytical Skills Punctual

AS400 Detail Oriented

Experience

Harbison-Fischer, Crowley TX - Human Resources Intern May 2018- Present (Internship)

Rebranded all company documents from Dover to Apergy

Filing confidential yearly reviews, financial documents, and personnel files

Created filing and future maintenance system for Safety Department

Assisted in the recruiting process by reviewing resumes and scheduling interviews

Verified new employees and processed background checks

Scheduling Interviews, reserving rooms for conference calls, and general meetings

Created New Hire files, Reviewed Pension files for benefits packages and beneficiary information

Created PowerPoint presentations to assist HR manager in quarterly meetings

Used Skype for onboarding of Field employees

Conducted Orientation for new hires and assisted Safety Manager with training of manufacturing employees

Assisted various departments in completing clerical duties

Sygma Network, Fort Worth Texas - Customer Service Representative August 2017 – June 2018

Working with restaurant and franchise managers to process orders in a timely fashion

Completing “requests for adjustments” reports for customers with shorted, mislabeled, or mispacked products

Responding to customer complaints via email and telephone

Using Excel to update weights on completed routes and invalid numbers

Invoicing

Recording weights on Excel spreadsheet to support completion of daily reports

Latin E, Washington, DC - Marketing Intern Nov 2016- March 2017

Develop Press Releases & Newsletters

Assist in the development of Latin é marketing material for clients, shows, film and content

Assist in the recruitment of corporate clients

Create various ways to brand the company, merchandise, and events

Routine maintenance of CRM database (i.e. Zoho, Salesforce, etc.)

Work with senior leaders and Project Managers to develop strategies to increase social media presence

Ensure project goals align with the company’s strategic campaign plan

Update Latin é home page with content weekly

Assist with increasing social media following (i.e. Twitter, Facebook, YouTube)

Education

Tarrant County College, Fort Worth, TX -Business Administration-AA



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