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Customer Service Microsoft Office

Chicago, Illinois, United States
August 26, 2018

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Michael Aragon

Franklin Park, IL *****


Management & Customer Service Professional

Certifications & Technical Proficiencies & Skills

Certifications: CCNA, CCENT, MCP, MCSA, CompTIA A+ (220-901) Platforms: Windows 7/10

Networking: TCP/IP, ISO/OSI, UDP, Ethernet (802.3,803.11 B,E,GN), RIP, OSPF, EIGRP, STP, RSTP, VLAN, Cisco IOS, Installing & Configuring Windows 10 & Windows Devices Programs: Proficient in all Microsoft Office Suite Applications, ValueQuix, SharePoint, Rumba WORK EXPERIENCE

Xerox - Rosemont, IL 2009-2017

Origination's Customer Business Representative

Reviewed and approved all new Purchase Orders for processing and ensured all Purchase Orders were audit compliant.

Promptly processed and submitted orders utilizing the Valuequix Order Processing System for all top tier commercial accounts - daily order expectations were always overachieved.

Maintained the position of Team Focal, in which I created order tracking Excel spreadsheets and reallocated workloads to ensure prompt order processing.

Expedited equipment delivery with carriers, and performed financial installs upon completion, which initiated the start of the revenue stream.

Xerox Capital Services(General Electric/Xerox Joint Venture)- Rosemont, IL 2001-2009 Cash First Line Manager

Resolved & collected $2M in 120+ day delinquency from AT&T after coordination with the IT Department on mapping a new EDI network.

Managed all Collections Stages and the Write-Off team (Bad Debt) in Collections and assisted all stages in reducing the 30+ day delinquency.

Managed and trained up to 12 collectors on my team about superior customer service skills and commercial collections.

Assisted all Collectors with problem resolution, including debit memos, and customer escalations. Education and Training

IT Career Lab, National Able- Chicago, IL

Cisco Academy and Microsoft Curriculum

University of IL at Chicago

Engineering Major

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