Manager Project

614-***-**** DANI WANG ******@*****.***

CBAP, PMP, CERTIFIED SF ADMIN, SCJP

1

Summary: Solution-oriented certified project manager and business architect professional with over fifteen years IT experience in managing large complex high-budgets, schedules, staff, and clients. Managed programs/projects with SAP, Contact Center Solution, Salesforce, Kony, customized web applications, embedded systems, consumer software, and proprietary enterprise systems. Experience with both Agile and Waterfall approaches with a track record of successful executions of projects on time and within budget across multiple platforms working with large scale international implementation. Background includes Medical and Pharmaceutical healthcare, finance, insurance, manufacturing, wholesale, and retail. Additional roles include business architect, program/project manager, portfolio manager, technical lead, and software engineer. Looking for a Senior Program/Project Manager position. Subject Matter expertise includes: Project Management and Methodology; PMO Development; Strategy and Planning; Large Global System Implementations; Customer Relationship Management; Business Process Analysis; Sales Force Automation; Software Development Life Cycle. Professional

Knowledge:

Certifications:

PMI Project Management Professional (PMP)

Certified Business Analysis Professional by IIBA (CBAP)

Sun Certified Java Programmer (SCJP)

Salesforce Certified Admin

Lean Six Sigma – White/Yellow Belt Certified

George Washington University Project Management Certificate Business

Analytical

Techniques:

Modeling (Data Flow Diagram; Scope Modeling; Data Modeling; Process Modeling: Flow chart/UML/Activity Diagrams; Organization Modeling)

Familiar and experienced with different Requirement Elicitation Techniques: Requirement Workshops; Structured Walkthrough

Analytical Skills (Business Rules Analysis; Risk Analysis; Decision Analysis; Interface Analysis; Root Cause Analysis; SWOT Analysis; Problem Tracking)

Estimate

Functional Decomposition

Prototyping

Scenarios Use Cases; User Stories

Vendor Assessment

Tools: Blueprint; MS Project; Visio; Pointpoint; Excel; Word; SharePoint; HP Quality Center; Estimate Tool; Requisite Pro; Crystal Report; WEBI; Outlook; Lotus Notes;Version One; JIRA; BOX. IBM Rational Team Concert (RTC) Industry

Background:

Insurance, Pharmaceutical and Medical Manufacturing & Distribution, Franchise Systems, Retail, Wholesale, Hospitality, Education Languages: Professional:

Fluent:

ABAP, Java/J2EE, Perl, SQL, XML, HTML, CSS, JavaScript, VBScript, Visual C++

IBM COBOL/CICS, Micro Focus COBOL, Visual BASIC, RPG Systems: Platform: Windows (various), OS/400, Salesforce.com, Salesforce Wave Analytics; Genesis; Cisco, SharePoint, KONY

Database: Oracle, DB2, MS Access

Messaging: MQSeries

Network: TCP/IP

SAP: ECC6.0/CRM7.0/BW

Education: B.S.

M.A

B.A.

Computer Science

English Language and Literature

English Language and Literature

Franklin University, Columbus, Ohio

Suzhou University, China

Suzhou University, China

614-***-**** DANI WANG ******@*****.***

CBAP, PMP, CERTIFIED SF ADMIN, SCJP

2

Work

Experience:

Jackson Healthcare: The largest healthcare staffing and technology company in the U.S. Senior Consultant October 2017 - Present

Work with Executives on the Corporation vision, desired target state and the benefits the organization brings to its stakeholders

Assess current state environment and supplement the vision with target capabilities

Translate strategic initiatives into delivery-focused change initiatives

Develop and govern enterprise Business strategy and planning through identifying Business challenges from enterprise's services, processes

Collaborate with Technology team to develop most efficient solution options, select the most appropriate technology to resolve complex Business problems while ensuring consistent system behavior to provide good user experience

Assist in establishing a Salesforce Center of Excellence and Corporate PMO Panasonic Automotive Systems Company Of America: A division company of Panasonic Corporation of North America and the leader in automotive infotainment and connectivity system solutions. ****.******@*****.***

Consultant PM (Short Term Contract - Shanghai)

March 2017 - October 2017

Led Panasonic Automotive Sub Entry Program’s software planning, releases roadmap and delivery

Worked with Customer (Ford) to manage change requests

Led Program Compliance Certifications (Apple, USB, BT, CE, Independent Test & Validation) required for mass production and communicated and reported program status to North America Corp. The Coca Cola Company - Atlanta GA: A soft drink and beverage company Senior Project Manager/Solution Lead April 2013 to March 2017 Program/Project Manager

Worked with internal all business units and external vendors to concurrently manage multiple global cross functional high value improvement and strategic initiatives, involving big landscape of system integration

Led and delivered multiple end-to-end complex IT Projects concurrently with ownership of full scope solution delivery across multiple functional/technical areas

Responsibilities included: define and develop project charter and statement of work, negotiate and align project scope with Business; conduct project estimation and adaptive project planning throughout the project life cycle; produce release roadmap; manage staffing and budget; deliver Monthly Rolling Estimates reports to project sponsors, which reflected Month Beginning Funding Balance; Monthly Spend; Accumulative Spend; Month End Funding Balance; select and manage external vendors, lead onshore and offshore project teams; define risks and mitigation strategy and communicate with project team and sponsors risks resolution and status; host daily standup; track project milestones and deliverables, report projects status to project teams, stakeholders at different levels Senior Solution Lead

Collaborated with Product Owners and Business SMEs to identify business needs; assessed capability gaps; performed value based process decomposition and backlog prioritization; defined solution scope; determined solution approach; built epics and created user stories; provided best value-add solution options with pros, cons and recommendations; helped balancing business needs versus technical constraints to obtain consensus on solution decisions; facilitated workshops to document and propose AS-IS vs. improved future state business processes; led design sessions to identify functional gaps and opportunities of improvement; conducted Sprint show case demos; coordinated and drove issue resolution with cross-functional teams during the design and development process; created UAT test cases/scripts and guided structured UAT while managing defects resolution; compiled end user guide/job aids; conducted end users training

Deliverables:

8 end-to-end Salesforce Platform projects

6 Global SAP Projects

PRAA Employee Vendor Maintenance Project: Upgraded the legacy customized ZPRA program to Standard PRAA program for customized workflows in both HR and FILO systems to proactively handle errors

SAP - P2P Vendor Master Data Project: Replaced legacy Lotus Notes Vendor creation tools with a new global SAP vendor solution tool, integrated SAP FILO server with IXOS Content Server, Trillium Server for enhanced vendor address validation as well as Vertex Server for improved vendor tax jurisdiction validation

SAP BW - Compliance Reporting: Globalized and automated the existing manual processed North American’s verifier reports with SAP BW BEx Analyzer solution

Enhanced SAP Global Accounts Payable Vendor Self Service Portal to reduce supporting calls

Implemented Citibank Citi File Exchange (CFX) functionality to automate payment files delivery

Converted employee credit card information from AMEX Bank to Coca SAP HR & FILO systems;

Customized Java Application - Cooler Comparison Tool: Implemented a custom built web application to automate and streamline Cold Drink Equipment (CDE) purchasing process through providing a single source for finding and comparing CDE to meet the international bottlers markets

SaaS Solution - Matching Gift Program: Led the execution of end-to-end vendor selection process to select a SaaS solution vendor to replace the existing manual matching gift program

Fieldglass Cloud-Based Vendor Management System (Phase 1) 614-***-**** DANI WANG ******@*****.***

CBAP, PMP, CERTIFIED SF ADMIN, SCJP

3

Work

Experience:

Mettler-Toledo International, Inc. – Columbus Ohio: A global manufacturer and marketer of precision instruments for use in laboratory, industrial and food retailing applications, geographically diversified with sales and service in 36 countries: from Europe, North Americas, Asia and other countries. The Company has a manufacturing presence in Europe, the United States and China.

Software Systems Engineer/Program Manager April 2012 - March 2013

Primary responsibilities included: investigate the existing product lines software; liaise with retail end users; enhance application software for better user experience; plan releases and scopes; propose technical solution options; produce technical specifications; build and update software technical and end user manuals; conduct end user training; initiate and develop new product lines software

Played multiple roles as a Project Manager and system analyst to lead the global projects and support North America and Latin America Markets

Led three offshore development teams which were located in China, India and Mexico City through regular onsite visits to provide software release guidance through clarifying requirements and technical specifications to ensure software quality and customer satisfaction

Provided third level hardware, firmware, and software production technical support Cardinal Health, Columbus, Ohio: A Fortune 22 company that provides healthcare products as a global distributor and manufacturer

Senior Consultant December 2008 - April 2012

Customer Care Shared Service (CCSS) Business Program Manager

Supported two customer service centers on a stable SAP platform

Successfully involved in upgrading the Legacy ECC SAP SD to ECC6.0; Legacy CRM 3.0, Case Management to CRM 2007

Owned end to end service requests resolution to meet critical business needs while planning deliverables to meet long term business objectives

Managed multi-year, multi-million dollar enterprise initiatives with multiple high complexity projects

Provided program management for initiatives of large scope through developing and defining program strategy and approach

Senior Solution Lead/PM

Managed large complex global projects in an environment of change and ambiguity

Built strong business relations with internal and external parties at all levels

Worked with Business key stakeholder to identify business needs and performed gap analysis

Conducted JAD sessions to elicit requirements and documented the agreed requirements into specifications for development teams

Participated in major process modeling, analysis and design efforts to devise/modify procedures to solve complex problems through innovative application of technology

Developed functional specifications for both onshore and offshore development teams

Led software QA activities through managing defects handling and resolution to ensure successful projects deployment

Deliverables:

Learning Management System (LMS): Proposed a cost effective streamlined solution to convert the legacy eClass application to ComplianceWire

SAP Business Transformation Program: A 3-year medical business transformation program to upgrade SAP SD/CRM systems: I provided gap analysis and requirement on replacing multiple SAP CRM instances (3.0; 4.0; Case Management into a single enterprise CRM7.0 instance); performed service center end user training

IVR - Open Hosted Product Ordering Speech Application: As a solution lead, I provided call flow requirements ; user acceptance test scenarios and scripts and coordinated UAT for this project which converted AT&T IVR system to Verizon

Sales Force Enablement Strategy – Sales Tools: As a core team of 4, conducted ten workshops across global business units and proposed a 3-year sales strategy roadmap from current state through interim state to future state which brought people, processes and technology changes across the Medical business units resulting in a simplified tool landscape: retired 23 Tools out of 50 to realize $350K annual Tools supporting cost reduction

GetITHelp Automation Project: Automated IT help desk through SharePoint Nintex Workflow 2007

SAP Case Management – Customer Service Project: Implemented a commercial ‘off the shelf’ case management

(CM) solution to integrate with ECM for documentation handling to track medical customer issues and measure resolution compliance

SAP - New Customer Set Up & Compliance Project: Converted a 3rd party medical customer management application into SAP system through a two-week JAD sessions with 7 key business units and resolved 100% of seventeen pain points out of a total of nineteen

eCommerce - Express Web Ordering Project: Provided system requirements and use cases for the new telephony call flows for this new client facing web ordering application

Genesis/Cisco Enterprise Service Center Migration: Implemented a one-year program to convert Avaya ACD analog system with Genesis/Cisco VOIP solution for Enterprise IT Service Center through replacing Service Center hardware and software; owned end-to-end project solution delivery from POC to deployment 614-***-**** DANI WANG ******@*****.***

CBAP, PMP, CERTIFIED SF ADMIN, SCJP

4

Work

Experience:

Nationwide Insurance Company - Columbus, Ohio: A Fortune 100 company, one of the largest insurance and financial services companies in the world that offers a full range of insurance and financial services across the country

Project Manager & Solution Specialist October 1999 - December 2008 Project Manager

Led and managed multiple client-facing full lifecycle projects in a fast-paced insurance environment with full software-development lifecycle experience within multiple technologies

Responsibilities including: oversee cross-functional projects, provide project direction and approach, creating projects SOW, RFP (when needed), developing resource strategies, project planning and technical planning; coordinating projects estimate, communicate with project stakeholders about project status, forecast, budget tracking, post go live ROI monitoring and reporting Senior Solution Lead

Led business analysts team to play a consultative role to identify user objectives, perform as-is vs. to-be business processes and system perform requirement specification tasks for the three-tiered claims solution systems, including: business process design, and strategic planning, functional alignment, scope definition and negotiation, system analysis and design

Delivered multi-million dollar remediation program that touched multiple operating units, development platforms, and infrastructures by making solution decisions, providing business requirements and technical specification as well as application prototype of UI design

Tech Lead

Led a Java development team to successfully design, develop and support software solution to the claims handling user interface application, including a two-year, phase based client/server claims handling application conversion projects was one of the Nationwide “Top 10” mission-critical projects

Managed co-located technical resources managing multiple platform technologies, including Java, Oracle, DB2, C, COBOL, MS DNA, Mainframe, UNIX, AS/400

Provided architectural solutions to various projects within claims solution department, responsible for conducting estimates, meeting development schedules and ensuring the delivered solutions to meet the technical specifications and design requirement. Successfully led as a key contributor to the Project East and West, one of the Corporate top 10 projects which integrated and merged Allied system into Nationwide claims platform with complex data migration as well

Java Developer

Designed and developed various Swing screens and user interface client application, services in Struts that accessed database using Hibernate, sorting and displaying data using CSS; runtime encryption using SUNJCE

Provided technical support to the client/server java based end user interface for the claims handling application

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