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Administrative assistant

Location:
Puyallup, Washington, 98371, United States
Posted:
August 26, 2018

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Resume:

Ronda Raye Shelton

*** *** ** **

Puyallup, WA **371

206-***-****

ac6ti3@r.postjobfree.com

I am a quick learner who works well with fellow employees and customers. I am well liked, have a great personality, excellent customer service skills, very efficient with a computer, and I can work by myself or in a group. I am a hard worker, dependable, reliable; I always keep on task, and am always willing and able to learn more. I take great passion in my job and always strive to do the best I can.

2018 to Present – NW Cascade/ Honey Bucket

My duties as dispatcher included scheduling and routing all calls to the drivers and supervisors. Using the program Fleet Planner, I managed all service, repair, pick up and deliveries. Insuring the proper placement of stops to the correct driver based on location is critical. Working with drivers and clients with directions, special instructions and any other information to ensure great customer service. In addition to Fleet Planner, I used Microsoft Office, Google Maps, Tower and also navigated throughout the internet on a daily basis. Attention to detail and multi tasking is pivotal in my position.

2017 to 2018 – Orca Bay Foods, LLC

My duties at Orca Bay included obtaining, inputting and processing purchase orders for import clients, following up on orders that were placed on hold at customs by the FDA, creating excel spreadsheets and pivot tables for weekly specie reports and communicating with our overseas clients using Office 365. I was promoted to Inventory Control Specialist where I was responsible for reconciling the monthly inventory for the company and all outside warehouses. Communicated with vendors to research any and all discrepancies to ensure minimal cost to the company.

2011 to 2016 – S.P. Carpet Pros

My duties as the Business Center Manager varied on a day to day basis. I was responsible for effectively managing office and warehouse employees, installers and sub-contractors. Installer payroll invoicing, scheduling, bonus structures, maintain petty cash balance, reconciling credit card purchases, conducting weekly installer meetings, delegating the daily office duties, handling customer complaints, reporting to 9 Home Depot Stores, scheduling and dispatching installers and doing all of the hiring of office personnel and installers. I also ordered office supplies, did random QA job site inspections, store visits and customer complaint inspections.

2010 to 2011 – Fonte Coffee Roaster

My job duties at Fonte varied from extensive customer service to inside sales. I was responsible for obtaining all of the coffee orders for our clients, processing them through the MAS 90 system, verifying that they were correct and sending them to the roasting facility to be roasted and shipped. I also answered multi-line phones and directed calls to the appropriate sales person. With answering the phones, I also directed customers on how to navigate through our company’s website. I greeted customers and clients at the front door and performed office duties such as copying, filing, faxing and printing.

2007 to 2010 – Tim’s Cascade Snacks

My job duty at Tim’s was working in the core of the customer service department. I did 10 key/data/order entry to enter orders for over 300 distributors. Orders were 10 keyed into the system using Macola where I typed in order numbers of what the distributor purchased. I answered multi line phones, not only for distributors but also for the front desk where I directed calls to the appropriate person. I processed internet orders thru UPS Worldship and got them ready for pickup via UPS. I processed cash/check and credit card purchases. Office duties were also an important part of my job. I copied, filed, faxed and printed. I also did receptionist duties including answering the front door and processing donations. I also helped in other departments such as finance, shipping and sales.

2007 – Public Storage

My job duties at Public Storage varied in many departments. First and foremost, customer service. I rented storage units and trucks to potential customers and sold merchandise to go along with their move. With that, I also took payments via credit, cash, check and money orders. As a property manager, I was responsible for all the day to day operations, and working with WEBRAP to get the invoices paid. I also collected unpaid rent and fees. Daily, I answered multi line phones and did office work like copying, filing, faxing. I assisted the customer with filling out the proper paperwork. My duty was also to keep the property well kept.

2002 to 2007 –Fred Meyer

My job duties at Fred Meyer varied from the operations department to the human resource department. In Operations, I was responsible for opening the front end for daily business. As a front end Person in charge, I received the money in the morning to get the registers ready for business, cashiered, handled customer complaints and supervised the employees. At the customer service desk I answered multi line phones; sold money orders, lotto, fishing licenses, took payments for non sufficient checks, and processed returns and Western Union. I worked as a backup Human Resource Coordinator where I interviewed and assisted with the hiring of new employees, did office work (file, copy, fax, email) worked daily of the computer with programs such as Microsoft Word, Excel, Spreadsheet, Outlook, other programs and the Internet.

I am detail oriented and eager to learn. My customer service skills are excellent; I love working with people and get along great with customers and fellow employees. I know I would be great at this job because I am a people person, reliable, dependable and responsible. I am competent on a computer knowing many programs. I am always up for a new challenge and I always finish what I start. My typing accuracy and WPM are efficient and I can do 10 Key by touch. I work well with others but I also know how to stay on task by myself.

References available upon request



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