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Technician Air Force

Location:
Birmingham, Alabama, United States
Salary:
55,000
Posted:
August 26, 2018

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Resume:

David N. Sellew

*** ******* ***.

Birmingham, AL 35242

205-***-****

ac6thm@r.postjobfree.com

Objective Seeking an opportunity to leverage my leadership and technical skills and experience to deliver exceptional results and superior customer service.

Experience

4/2016-Present Grandview Medical Center

PC Technician

Do rounds for various clinics and work any computer, printer, phone, fax, or any other IT issues.

Assist users with connecting devices to the wifi network and email system

Use Remedy and Service Now ticket systems to track problems

Follow compliance rules with every system access and password reset

Computer, printer, system, software, wireless and mobile support

Assist with any Cisco IP phone issue and patch network connections and phone connections

4/2013-04/2016 CCCI (Contracted to Alabama Power)

Help Desk Technician

Receive calls in call center from users to assist with issues with computer systems, programs,

Assist users with connecting devices to the wifi network and email system

Use Remedy ticket system to track problems

Follow compliance rules with every system access and password reset

Computer, printer, system, software, wireless and mobile support

Using VMware Vsphere and XenCenter to check status of VM and reboot if needed

Assist users with AirWatch issues and check AirWatch Adminsite for status of device

2/2013-4/2013 UAB

Help Desk Technician

Receive calls from users to assist with issues with computer systems and blackboard system

Used Footprints Ticket system to track issues

Used Bomgar system to remote into users system and assist with problems

Assist users with connecting devices to the wifi network

Issues we can’t fix we direct the ticket to a department that can remedy issue

8/2012-2/2013 UAB

Telecom Technician

Support, repair and maintain Telegence and Dukane Nurse Call System

Support, repair and maintain Cisco IP and POTS Telephone Systems

Maintain Cisco supply by submitting RMA request for a replacement phone and returning the old

phone when it arrives.

7/2001- 5/2012 Bellsouth/ATT, Birmingham, AL

Systems Administrator/Manager Network Operations Center

Active Directory support- Build user accounts, setup group permissions, folder creation, folder permissions, printer setup, account and password resets.

Manage a helpdesk environment where calls and problems received from a trouble tracking system are worked to quickly restore service to users.

Tier 1 Support for the ACAC and CWINS call center.

Build, maintain and support users in the following systems: Active Directory. ACF2, WFA-IX, INTAS, INC, LMOS, Kerberos, SARTS, GRETA, React, and Oracle AR.

Maintain and support blackberry devices for over 500 users by working with ATT wireless to fix any issues and assisting users with configuration and pc connectivity problems.

Works with other groups within AT&T to make sure needs are met and problems are resolved.

Handles calls that are escalated to a supervisor and either resolve the issue or escalate to upper management.

Responsible for security and maintaining SOX compliance for different systems such as AFC2, RACF, and Exact.

Responsible for computer systems, network and building problems at AT&T City Center site

Supervise, train, and evaluate 8 technicians

Responsible for installing, configuring, and maintaining operating system workstations and servers within a call center environment

Monitor and tune the system to achieve optimum performance levels.

Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.

Conduct routine hardware and software audits of workstations and servers to ensure compliance.

4/1996-9/2005 United States Air National Guard

Com/Nav Technician

Maintain and repair Communication and navigation systems on KC-135

Maintain and use various test equipment for avionic systems.

2/2001-7/2001 Bellsouth, Birmingham, AL

Electronic Technician

Receive calls from technicians working on phone lines and troubleshot problems

Test phone circuits (analog, T1, and T3) using remote testing software

Receive calls from end users that were reporting problems and entered into trouble tracking system.

11/2000-2/2001 Prostaff Solutions, Birmingham, AL

Network/Hardware/Software Support Technician

Upgrade systems to Windows 2000

Troubleshoot computer systems and hardware

Identify and repair hardware conflicts and troubleshoot software problems

Install updated software and new hardware

Upgrade and improve operation of computer system

Maintain and support servers and backup systems

11/1998-8/2000 Tekshop INC. Birmingham, AL

Network/Hardware/Software Support Technician

Repaired computer systems by troubleshooting and replacing defective components.

Configured and upgraded computer systems and networks and maintained software.

Use MS-DOS, utility files and programs to configure and maximize speed and memory of system

Installed, used and configured Windows 3.1, 3.11, 95, 98, and 2000

Setup, configure, and maintain windows NT 4.0 and Novell 3.12, 4.11, and 5 servers

Setup and configure network printers, cabling, installed hubs and maintained networks.

9/1997-11/1998 New South Federal Savings Bank, Birmingham, AL

Network/Hardware/Software Support Technician

Repaired computer systems by troubleshooting and replacing defective components.

Configured and upgraded computer systems and networks and maintained software.

Use MS-DOS, utility files and programs to configure and maximize speed and memory of system

Installed, used and configured Windows 3.1, 3.11, 95, 98, and 2000

Computer systems backup and restoration

Setup, configure, and maintain windows NT 4.0 and Novell 3.12, 4.11, and 5 servers

Setup and configure network printers, cabling, installed hubs and maintained networks.

9/1996- 9/1997 Aerotek Contract Services, Birmingham, AL

Computer Technician

Upgrade computers to Windows 95

Install and configure software

Inventory and classify hardware

Support end users

Education

National Radio Institute, Washington, DC

Professional Microcomputer Technician

Air Force Technical School, Fairchild A.F.B., WA

Avionics Guidance and Control Technician

Air Force technical School, Charleston A.F.B., SC

Avionics Instrument System Technician

Air Force Technical School, Charleston A.F.B., SC

Soldering Techniques and Wiring Maintenance

Alamance Christian School, Graham, NC

General Studies



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