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Customer Service Microsoft Office

Oakland, California, United States
August 26, 2018

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Victoria Hollabaugh

Alameda, CA 510-***-****


Versatile professional with a proven track record of success in offering dedication and focus to customers, ensuring a positive experience. Expertise in all aspects of organization, and coordination with proven experience in managing multiple projects concurrently with strong detail, problem solving, and follow-through capabilities. Skilled in working with a diverse customer demographic, strategic in handling escalated situations in a calm and professional manner Core Strengths

• Multi-tasker • Project Coordination • Team Collaboration •

• Proven Organizational Skills • Self-Driven • Positive Discipline • One-to-One Customer Assistance •

• Excellent Verbal & Written Communication Skills • Administrative Skills • Documentation Input • Relevant Experience

Office / Clerical Assistance

Over 13 years of administrative experience answering phones, distributing messages to team members and leadership staff

Prepared and maintained documents, progress reports, or correspondence for files and kept filing system up to date

Offered excellent customer service, greeting visitors, organized in the sorting and distribution of incoming mail, consistent maintenance of filing system and ran office errands as needed

Collected customer information including payment options and record for future reference

Proven experience using Microsoft Office, Word, Excel, PowerPoint and Outlook Educator

Responded to student’s needs with patience and compassion; Responsible for aiding and teaching independent living skills to ensure independence and confidence

Managed school’s daily schedule and routine; Established and enforced rules for behavior and procedures for maintaining order in the classroom

Developed and executed specific learning plans for children with specific needs, this included behavioral intervention as needed and focused daily goals

Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips

Teach basic skills, such as color, shape, number and letter recognition, personal hygiene, and social skills; Read books to entire classes or to small groups

Observe and evaluate children's performance, behavior, social development, and physical health Work History

Peralta Community College, Peer Advisor, Alameda, CA 2016 Chatham School, Assistant, Oakland, CA 2015

Mary Miles Day Care, Preschool Facilitator, Oakland, CA 2012-2015 Alameda Unified School District, Paraprofessional, Alameda, CA 2012

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