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Customer Service Technician

Reidsville, North Carolina, United States
August 26, 2018

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*** ******** ***** **** * Reidsville, NC 27320

Home: 336-***-**** ~ Mobile: (336) 613-***-****



Dependable hard-working Diesel Mechanic with over 20 years experience in diagnostic overhaul adjustment repair and maintenance of medium to heavy trucks. ASE certified technician conducting a full range of automotive maintenance and repairs needed to keep all vehicles and equipment in good running condition including gas, diesel and electrical engines. Hands-on experience managing automotive service departments to deliver exceptional efficient automotive labor in a fast-paced service.


Possesses over twenty years of experience as an Automotive Technician (Master Certification). Career has involved extensive supervision and management of repair personnel (i.e.; hiring, training, evaluations, etc.). Experienced in the operation of heavy equipment and has a Class B Commercial Driver’s License (valid through 2020)


2014 - Present Carolina Freightways Inc. Eden, NC

Lead Technician

Service a fleet of 120 tractors and 500 trailers essential to business operations

responsible for diagnosis and repair of mechanical equipment failures

identify and evaluate technical problems and provide practical solutions

conducts routine and scheduled maintenance services such as oil changes

reviewed work orders and discussed with supervisors

2009 – 2014 JBD Performance Eden, NC

Owner / Auto Mechanic

Provides consultation service and advice to mechanics on handling automotive repairs.

Rebuilt and repaired engines and transmissions

Removed and repaired tires, shocks, brakes and struts

Contributed to repeat and referral business by using strong customer service and problem-solving skills

2002 – 2009 Penske Truck Leasing Greensboro, NC

Lead Diesel Technician

Diagnosed and repaired malfunctions to company standards.

Coordinated with Parts Dept. for ordering and pick-up of parts.

Advised Dept. Supervisor of repair status and repair timeframes.

Noted details of all work related performance.

Road tested vehicles for quality inspection of the repairs.

Ensured maintenance, safety, and cleanliness of shop areas.

Adhered to Governmental regulations in relation to harmful waste disposal.

Certifications: Thermo King; Electrical; Drive Train; Master ASE TCP

1990 – 1993 United States Army

Military Tank Mechanic

Repaired military heavy equipment and vehicles.


1990 Morehead High School Eden, NC

High School Diploma-- (Vocational training in Auto Mechanics)

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