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Manager Executive

Taylorsville, North Carolina, United States
August 26, 2018

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Thomas Steven Dean

*** ***** **** ** ***** Cross Roads, AL 35763 (H) 256-***-**** (C) 256-***-****


Executive Director Management Consultant Operations Manager Entrepreneur

Accomplished executive with 30+ years of progressive experience including 18+ years in senior management roles. Communicate clearly equally effective in group meetings and 1:1 sessions with peers, subordinates, and superiors. Show dynamic management style characterized by staff loyalty, openness, consensus building, conflict resolution, and community involvement. Contribute strongly toward achieving company objectives and profitability.


Strategic Planning

Operations Management

Organizational Development

Marketing Strategies

Financial Management

Staff Development

Employee Relations

Community Relations

Operational Turnarounds


P&L Responsibility

Start-Up Environments


Bon Secours Mary View Nursing Care Center. Suffolk, VA July 30, 2018- August 25, 2018

Interim Administrator

120 Bed Skilled Nursing and Rehab

Difficult survey earlier with multiple tags emergency preparedness

Ensured POC was being followed

Updated entire Emergency Preparedness manual to include current CMS guidelines

Created and ensured survey binders were complete with documentation since survey

Performed tabletop exercise, simulated flood involving staff of 31.

Completed After Action Plan worksheet and in-service plan for improvement

Concordia Retirement Community, • Bella Vista, AR June 2016-Present Executive Director

Large Senior Campus with 24 Beds Assisted Living and 151 Independent Apartment/Town Homes

Increased Census from 86% annually to 98% in 6 months

Increased NOI 26% from prior year

Maintained 95.8% for 2017

Revamped marketing department to include broader area for sales calls and asking potential referral sources how we could help them with their business.

Best Management and Consulting, LLC Huntsville, AL

Owner/Manager 2015-Present

Consulting in Senior Living

CON preparation and Presentation (four completed successfully)

Preparation and presentation of Request for Plan Adjustment to the State Health Plan

Assisted local physician in purchasing and reopening an Assisted Living and Memory care in North Alabama. Including coordinating all contractors to meet current standards, hiring staff, completing, presenting and obtaining a CON for the 16 bed Memory Care Unit

From June 1 2016 till present, Executive Director of a Senior Living Community in NW Arkansas. Concordia Retirement Community went from 88% in May to 98% by end of the year and deposits for all but two town homes on entire campus. Currently maintaining occupancy at 97.8% and 105% of NOI budget through June 2017.

Regency Senior Living, LLC Ooltewah, TN 2008- 2015



Privately owned senior living company with 10 communities in 5 states. Regency Retirement Village of Huntsville CCRC consists of 232 beds including Independent Living, Assisted Living, Memory Care and Skilled Nursing and Rehab.

Increased NOI from $360,000 per year to $3,100,000 annually

Restructured management team adding Marketing Director & 2 Community Consultants

Wrote CON’s and obtained license for 32 additional Memory Care beds

Negotiated purchase of 46 skilled nursing beds from a competitor

Wrote and obtained CON for adding the additional beds to the existing 60 beds and approval to build a state of the art Skilled Nursing and Rehab for $12,000,000 due to be completed in August 2015

Worked with owners and architects on design and equipping new SNF

Assisted sister communities in Alabama obtaining additional Memory Care beds in Birmingham and Tuscaloosa

Assisted Alabama communities with regulatory compliance

Sunwest Management, Inc. Salem, OR 2007- 2008


Largest privately owned senior living company with 280+ facilities across the United States. Consists of Independent Living, Assisted Living, Specialty Care (Memory Care), and Skilled Nursing.

Assigned to various regions with regulatory issues and poor financial performance

Resolved regulatory issues in 75% of the communities

Quarterly census increase of 6% resulting in a 9% increase in net revenue

Exceeded budgeted fourth quarter revenue by $260,000

Morgan, LLC d/b/a The Terrace at Priceville Decatur, AL 2006–2007


Senior Facility that opened in May 2006 consisting of Independent Living Cottages, Assisted Living, and Memory Care.

Hired Marketing Director; launched new strategy and campaign that brought occupancy to 100% in Specialty Care, 100% in Independent Cottages, and 95% in Assisted Living

Developed business plan and model including Skilled Nursing Unit to encompass total care concept for area seniors

Expanded a 16 bed dementia unit to 32 beds and began construction of additional independent cottages

Wellington Place of the Shoals Muscle Shoals, AL 2006


A Brookdale Senior Living Facility: 13 Unit Specialty Care Assisted Living Units and 39 Assisted Living Units. Improved staff and resident morale, reorganized workloads, and established new times for certain duties and staff assistance with ADLs

Developed business plan for 1 and 2 years and marketing strategy for achieving desired goals. Developed plan to purchase Specialty Care units from another facility and convert 30 units to Specialty Care expected to achieve 95% occupancy of new model

Established New Resident Council, Family and Sponsor Council, and Food Committee to address dietary issues resulting in 97% satisfaction in dietary services

FLG, LLC d/b/a Enviromate Cellulose Insulation Moulton, AL 2004–2005


Cedar Springs Senior Campus Decatur, AL 2001–2003


Assisted & Independent Living facility with 118 units owned by Liberty Healthcare. Held operational & financial management responsibilities. Reversed monthly loss of $15,000 to net monthly profit of $6,000.

Improved wage & salary plan for staff while achieving company objectives of increasing census

North Alabama GMAC Real Estate Decatur, AL 2000–2004


Coldwell Banker McMillan and Associates Decatur, AL 1998–2000


HomeCare and Hospital Management, Inc. Prospect, KY 1996–1998


Directed operations and financial responsibility for approximately 65 agencies and facilities from Mississippi River to California, comprised of about 2,800 employees. Scope of services: home health, nurse staffing, hospice, rehabilitation, DME, infusion therapy, and specialty programs.

Enhanced revenues by 12% within $60M revenue base

Implemented cost containment program resulting in 18% expense reduction without compromising patient care

Developed growth strategy resulting in 25% expansion of private sector

Reorganized and restructured Western Region by recruiting qualified senior managers and developing district management model and achieved JCAHO accreditation in all agencies

Hospital Administrator from 1987 to 1996


ATHENS STATE COLLEGE Bachelor of Science – Business Administration


Licensed Nursing Home Administrator, Kentucky and Virginia, Current


Alabama Assisted Living Assoc. Board of Directors, Chair 2yrs

Alabama Hospital Association: Multiple Committees

Chamber of Commerce: Board of Directors

Kiwanis Club: Past President and Key Club Advisor

Board of Directors of Palmetto Health Network

United Way: Chairman

Industrial Relations Board

Lions Club

Rotary Club

School Textbook Committee

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