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Customer Service Front Desk

Charlotte, North Carolina, United States
August 26, 2018

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Nikki J Baker

*** **** ****** *****

Matthews, NC 28105



Hilton Garden Inn Charlotte/Waverly, Charlotte, NC- Front Desk Agent

March 2018- Present

●Opening a new property

●Making and Modifying reservations

●Communicating guest requests to housekeeping and maintenance

●Directing callers to correct departments

●Filling in as Housekeeping Supervisor when needed

Hidden Treasures , Charlotte NC- Senior Admin

July 2017- Present

●Answering phones and directing and transferring calls as needed

●Faxing; filing; handling outgoing and incoming mail

●Keeping a clean and organized front office space

Hampton Inn Charlotte/Matthews, Matthews, NC- Front Desk Agent

July 2016 - April 2018

●Maintaining a clean and organized lobby area.

●Making/ modifying reservations, checking in and out guests

●Modifying and verifying charges.

●Providing excellent customer service to all of our guests

●Training new employees on the OnQ System

Costco, Matthews NC - Bakery

November 2015 - January 2016 (Seasonal Position)

●My job duties included making and wrapping the bake goods.

●My job duties also included cleaning and detailing the bakery, as well as stocking and organizing the shelves.


●Liselle Kalambayi 704-***-****

●Stephanie Hardy 704-***-****

●Simone Jones 704-***-****

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