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Customer Service Assistant

Hospital, San Jose Province, Costa Rica
$30,000. pero year
August 28, 2018

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Gerardo E. Brenes

*** ****** ***** *** ********, Tibas Centro

San José, Costa Rica, Central América

Home Phone: 2241-6875, Cellular: 8711-1245, E-mail:

Summary of qualifications

Dedicated and personable Human Resources, Manufacturing, and Customer Service leader who

Empowers, motivates staff to meet and exceed corporate goals.

100% bilingual English and Spanish

Human Resources Generalist. OSHA, FDA, ISO Regulator & Compliance.

Manufacturing & Team Building. Cost Containment.

Problem Solving. Root Cause analysis. Productivity Improvement.


2005 MBA Program, (Finished two courses), Friends University, Kansas.

1994 Bachelor of Science, major in Human Resources, Friends University, Kansas. (Honor role last years of College).

1985 Associate in Arts (Business Administration), Penn Valley Community College, Missouri.

1984 Associate in Engineering, Penn Valley Community College, Missouri.

Employment History

2017 January- actual CARGILL, Heredia, Costa Rica

GHRS Agent: Make and receive call from the USA and Canada by answering and resolved a variaty of issues concerning Cargill employees, about salaries, overtime, benefits, retirement, pensions, ethical inquiries, etc. The use of Spanish and English is essential to carry out our duties.

2015-Sept - April2016 THE RESULTS COMPANY, Heredia, Costa Rica

Sales Agent: Make outbound telephone calls to clients in the whole territory of the USA offering our services. The use of Spanish and English is mandatory to be able to perform our duties.

2013-March – May-2015 MEDICAL SOLUTIONS TECHNOLOGY S.A., Costa Rica

Administrator: Oversee all the office functions, handling personnel, inventories, payroll, invoices, accounts receivable, and payable, taxes, CCSS, etc. Translate letters unto English and/or Spanish and keep in touch with suppliers overseas

2010 – March-2013 BRENLUNA REAL ESTATE, San José, Costa Rica.

Owner/Operator: Selling, renting, financing on homes, apartments & land. Show potential buyer or seller the benefits of their investment. Lots of Customer Service dedication and sound judgment. Use English and Spanish to help our potential customers in their property search.


Pipefitter Assistant & Industrial Safety Assistant: Assisted Pipefitters in their duties cutting, bedding, laid pipes to get ready for welding.

As an Industrial Safety Assistant, safety of the employee was the priority, OSHA Regulations I checked for unsafe or dangerous working conditions, fire hazards and any other potential danger for the employees.

2004 – 2008 FRESH EXPRESS FOODS Kansas City, Mo. Morrow, Ga. Supervisor: Direct employees over 50 production workers and maintenance personnel in the high speed of processing of fruits and vegetables. Employee evaluations, interviews, hiring, training, capacitation, motivation of personnel, grievances, corrective actions, work schedules, labor laws, industrial safety, cost control, housekeeping & sanitation, good manufacturing practices, food manipulation regulations, standard operating procedures. Hazard Critical Analysis Control Points, OSHA & FDA, ISO Regulations, labeling, packaging, production schedules, overtime, efficiencies, cost controls, inventory controls, lean manufacturing, quality control, minimize downtimes. Help with the translation of documents from Spanish and/or English and to help our Spanish speaking workers understand rules and regulations. Waste reduction and yields increments over 50%, etc.

2003 – 2004 TAYLOR CABLE PRODUCTS, CO. Grandview, Missouri

Supervisor: Supervised over 15 non-Union co-workers in the assembly lines of battery cables for automobiles, boats, etc. Interviews, hiring, training and evaluations of personnel, labor laws, overtime, production schedules OSHA regulations, inventory control, quality control, good manufacturing practices, lean manufacturing, industrial safety, machinery adjustments, etc.

2002 – 2003 CLARK MIDDLE SCHOOL Bonner Springs, Kansas

Teacher Assistant & Translator: Taught children from migrant workers to learn English as a Second Language. Assisted students to comprehend their classroom lessons. Translated and typed documents into English and/or Spanish. Coordinated children assignments with parents, and any information teachers provided.

2001 – 2002 STEAMATIC OF KANSAS CITY Kansas City, Missouri

Supervisor: Supervised over 12 employees in the fire restoration of homes. Interviews, hiring, training and capacitation of personnel, labor laws, grievances. OSHA, ISO regulations, quality control, etc.

Coordinate with home owners priorities for the work on their homes, personal belongings, inventory controls, etc.

1999 – 2002 CIA. TEXTIL CENTROAMERICANA, SA. San José, Costa Rica

Assistant Production Manager: Handled complaints and questions from customers and suppliers. Assisted employees concerning customers’ orders. Took orders over the phone and kept customers and suppliers informed about delivery dates, or any information related to their purchase order.

Composed, typed, and translated letters into English for our clients and potential clientele, as well as for upper management.

1998 – 1999 SELF-EMPLOYED San Jose, Costa Rica

Teacher as a Second Language: Taught English to Nationals, and Spanish to foreigners as a Second Language

1986 – 1998 BRENWISE (Brenes Window Service). Leavenworth, Kansas

Owner/Operator: Developed business from ground level, going door to door selling my services, biding on jobs, etc. Did all marketing and advertisement, customer complaints and was in charge of quality control. Interviewed, hired, and trained personnel.

1975 – 1985 COLGATE-PALMOLIVE, CO. Kansas City, Kansas

1975 – 1977 General Warehouse Supervisor: In charge of Finished Goods, and Packaging & Raw Materials Warehouses in Costa Rica. With two Foremen and ten warehouse employees under my supervision. Distribution of merchandise all over the country and Central America. Perpetual inventory controls, stock rotation. Shipping and Receiving, housekeeping.

Interviewed, hired and capacitating of personnel, evaluations, grievances, labor laws, etc.

1977 – 1980 Warehouse Supervisor: Over 40 warehouse Union employees under my supervision. Stock rotation, inventory controls, distribution of finished goods all over the country, grievances, employee evaluations, labor negotiations, OSHA, FDA regulations, industrial safety, etc.

1980 – 1985 Production Supervisor: With 20 Union employees under my supervision in the high speed lines of production processing and packaging toothpaste and liquid detergents. Filling, labeling, quality control, OSHA & FDA Regulations. Labor laws, grievances, labor disputes, overtime, time cards, good manufacturing practices, schedules, cost control, lean manufacturing. Job required a good knowledge and understanding of the Management-Union Agreement to be able manage employees according with those rules.

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