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Customer Service, logistics, warehousing, supply chain, call centres

Location:
القبله, Kuwait City, Kuwait
Posted:
August 28, 2018

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Resume:

Manish Shetty

Contact :

********, ********, **333524

Email:

ac6t7n@r.postjobfree.com

Career profile:

Excellent track record for positions in

Food-Warehouse Management

Retail-Merchandising

Retail-Supply Chain

Logistics/Warehouse

Call center-Technical Helpdesk

Computer Skills:

*Advanced Computer know-how and Internet browsing

*MS Excel, Word, PPT, Outlook

*Data Warehouse Reporting

*Stock Allocation &

Distribution Tools

Qualifications:

*Advanced Excel Certification

*Advanced Diploma in Systems Management from N.I.I.T

*Higher Secondary Certification (HSC, Science Stream)-Mumbai

*Senior Secondary Certification (SSC) –Mumbai

Personal Details:

Marital Status: Married

Address: Salmiya

Languages Known: English, Hindi, Marathi, Tulu.

EMPLOYMENT SUMMARY

Organization

Country

Place

Start

End

Profile

City Centre Kuwait

Kuwait

Warehouse, Dasma

2017 Jan

2017 Dec

Warehouse

Incharge/Supervisor

MH ALSHAYA CO WLL

Kuwait

Headoffice, Shuwaikh

2011 May

2016 Dec

Merchandiser-

Supplychain

AL MULLA RENTAL & LEASING-ARABA

Kuwait

Headoffice, Shuwaikh

2007 Mar

2011 Apr

Counter Agent-

Rental & leasing

SYSTEM AD SOLUTION INDIA PVT LTD

India

Mumbai

2004 Apr

2007 Feb

Senior Management

Executive

SUTHERLAND GLOBAL SERVICES PVT LTD

India

Chennai

2003 Nov

2004 Mar

Technical

Helpdesk - Callcenter

WIPRO E-SERVICES PVT LTD

India

Mumbai

2003 Mar

2003 Oct

Technical

Helpdesk- Callcenter

Professional Experience

Role: Warehouse Incharge/Supervisor

Organization: City Centre, Dasma Warehouse, Kuwait Jan 2017 – Dec 2017

Responsible for end to end stock movement between Vendors, Warehouse and Stores in Kuwait and Iraq, Managing a team of Helpers and Drivers for loading and offloading stock.

Receiving: Supervise the unloading of shipments from the Vendor’s vehicle and checking against the delivery order to ensure that all the full consignment or order has been delivered. Inspecting goods for external damage and expiry; Signoff the invoice and vendors receipt. Updating the Warehouse system (WMS) with received stock and verifying GRN document. Report discrepancies to the buyer.

Order Picking, Packing and Shipping: Ensure the store orders that come in daily are processed by warehouse team who will collect the products from shelves and loading pallets for delivery to store, to inform stores/buyers of shortage in stock in advance so order fulfillment is accomplished.

Maintain storage area by organizing floor space; adhering to storage design principles; recommending improvements.

Manage inventory by conducting monthly physical counts; reconciling variances; inputting data to WMS, analyzing reports.

Troubleshoot equipment breakdowns and call for repairs.

Readily support new processes and promote team-oriented environment to enhance productivity, build morale, and control costs.

Role: Merchandiser, Supplychain (Brand –American Eagle Outfitters)

Organization: MH Alshaya, Shuwaikh Head office, Kuwait May 2011 – Dec 2016

Responsible for end to end stock movement between Stores, Warehouses, Vendors.

Responsible to drive high profitability & maximum stock turnover due to highly effective management of stock in 28 stores across MENA markets.

Have controlled and organized sales, mark downs & promotions to accomplish optimum clearance, maximize sales & achieve best targets

Assisted with on-going planning of merchandise and supporting the merchandiser in the buying process.

Regular store visits and constant coordination with stores to maximize sales and resolve stock queries

Coordination with LOGIX (Central Warehouse) to ensure timely clearance of shipment

Successfully handled store openings and store stock takes

Managing Inter Country Transfers on a regular basis and ensuring that all costing matrixes are set up and all the shipments are delivered to the respective markets on time

Regularly informing the warehouses and stores about new and pending shipments, stocks which need to be released and stocks which are being returned

Taking ownership of all issues and trying to reach a resolution in the least possible timeframe.

Role: Counter Agent (Rental Operations)

Organization: Al Mulla Rental & Leasing (ARABA), Kuwait March 2007 – April 2011

Liaising with potential customers who are seeking to rent / lease vehicle

Maintaining and updating rental agreement files; notifying customers of overdue rental vehicles and inquiring as to the expected date of return; processing rental extensions.

Catering to all customer needs pertaining to vehicles such as explaining products, services, and billing procedures to meet the targets set by the company

Role: Senior Management Executive

Organization: SYSTEM AD SOLUTION INDIA PVT LTD, Kalina, Mumbai April 2004 – Feb 2007

Handled and acquired projects for M2K Delhi, Cinemax Mumbai, Shringar Films Mumbai

Provided hardware and software support, public relations and customer service

Highly contributed to the revenue maximization and cost reductions by securing tenders for the company

Hired, supervised, trained, developed and motivated the performance of managers and employee staff; resolved customer complaints, labor issues for the assigned location.

Role: Technical Helpdesk (Call center)

Organization: SUTHERLAND GLOBAL SERVICES PVT LTD, Chennai Nov 2003 – Mar 2004

Part of the pilot process, Job profile included setting up the entire Call center process

Learn & maintain extensive knowledge of service processes to ensure quality customer service

Provided Technical Telephonic support to U.S. based customers, troubleshooting hardware and software related issues.

Compiling weekly and monthly sales and performance reports for perusal by Senior Management

Proactively helping prospective clients develop in-house knowledge and procedures, taking advantage of product functionality and features adding a competitive advantage

Conducted training sessions for new-hires to get them acquainted with floor conditions & normal issues faced by reps on calls.

Provided support to a team of 11 members in the absence of the Resolution Specialist at the same time.

Supported Operating Systems – XP / Win ME / 98

References:

1-Mr Roshan Menezes:

HR Manager, MH ALSHAYA, Kuwait

Contact: +965-********



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