Customer Service Sales Representative

CURRICULUM VITAE OF

Sisanda Phatela

Debt Collection

** ****** ******,*******,****

T: 011******* M: 084******* E: **************@*****.***

Weight : 58kg

Length: 1.5

Personal summary

A well-organized administrator from Debt administrator background with invaluable experience in providing administrative support, Highly focused with a comprehensive knowledge and understanding of various roles such as office administration and customer service, A consistent record of successfully coaching and co-ordinate team logistics to perform and improve efficiency, whilst increasing productivity

Easy going by nature and able to get along with both work colleagues and senior managers, currently looking for a suitable position as an administration officer

Area Expertise Personal skills

Administrative duties Understanding Confidentiality

Customer service Organized and Efficient

Diary Management IT skills

Health and safety issues

ACHIEVMENTS

Awarded as Top performer of the year 2016

Work experience

Ramothello Incorporated Attorneys

Debt Collection – Aug 2015- Jan 2016

Providing support and administration support to meet the organization needs and set targets

Duties

Demonstrate good customer service skills whilst initiating outbound calls and receiving inbound calls from customer

Negotiate account resolution and accurate inputs and document action within the collection system

Maintain company performance and productivity standards

Escalate and assist other team members with calls as needed

Performed Advanced loss prevention activities ie (skip tracing, account settlement )

Served as a resource expert and provide training to fellow team members

Initiated external contact with customers

Ramothello Incorporated Attorneys

Team Leader – Feb 2017 –Present

Duties

Focus the team on the task at hand

Focus the team for the internal and external customer requirements

Communicate Team status

Communicate Task accomplishments

Provide direction to the team

Key Skills and Competencies

Ability to work independently and maintain accuracy

Strong attention to details with excellent written and verbal communication skills

Strictly following company policies and procedures

Maintain effective working relationship with colleagues

Proficient computer skills

Able to type reports and correspondence for senior managers

Intern Burgersdorp Hospital

Duties

Switch board operator

Registry clerk duties

Payments sheets.

Prepare PMDS documents

Internet and Emails

Casual worker

PEP store

Feb 2010 –Dec 2010

Sales Representative

AVON

Jan 2012-Jan 2013

Academic Qualification

N Cert: Information technology (end user computing)

SEBATA

Aug 2014-Aug 2015

12 months

N Dip – Business Administration

Pc Training and Business College –Tshwane

Jan 2008- Aug 2009

Could not complete due to financial constrains

Grade 12

Burgersdorp high school

Year :2006

English ( C) Xhosa (C ) Biology ( E ) Physical Science ( F ) Afrikaans ( F)

Reference

Mrs N Sibanda (General Manager )

T: 011******* M: 073*******

Ramothello Incorporated Attorneys

Miss N. Daimani

Supervisor Burgersdorp Hospital

T:051******* M: 078*******

Mr S Sontashe

SEBATA Co-ordinator

T:051******* M: 082*******

Contact this candidate