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Customer Service Front Office

Mundelein, Illinois, United States
August 24, 2018

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Kathy Lee Issel

**** ********** *****

Mundelein, IL 60060

H 847-***-**** C 224-***-****


Extensive experience in Administration, Customer Service and Sales Support.

Energetic and enthusiastic professional who enjoys challenge and performs well under pressure.

Highly organized; capable of efficiently overseeing multiple projects.

Exceptional interpersonal skills; effectively communicates with clients, staff and management.


STERIS AST, Libertyville, Illinois April 1997 – June 2018

Innovative sterilization service targeting major pharmaceutical manufacturers.

Administrative Supervisor

Supported the Director of Plant Operations managing day to day front office operations.

Responsible for Reception, Accounts Payable and Accounts Receivables.

Assisted facility leadership and coordinated the activities of administrative staff by ensuring appropriate maintenance of sales files, contracts, and price information in the ERP system.

Coordinated vendor-supplied services while maintaining cost controls and ensuring appropriate levels of service quality and cost.

Supported all functional areas of this facility.

Managed administrative staff through training, and evaluation.

Drummond American Corp., Vernon Hills, IL September 1988 – November 1996

Distributor of industrial cleaning and maintenance chemicals and accessories.

Office Supervisor

Supervised Customer Service, Order Entry, Mail Room, and Reception.

Ensured prompt and thorough follow-up and feedback on issues involving order tracing, invoicing discrepancies, and commission statements.

Trained administrative employees in such activities as courteous telephone service, record-keeping and clerical assignments, efficient production of daily and biweekly mass mailings, and internal mail distribution.

Position required careful oversight of 4 departments and frequent reassignment of staff with various abilities to efficiently handle a continuously changing environment.


Oakton Community College


Dale Carnegie

Operational Leadership – Steris University

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