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Customer Service Manager, Human Resource Manager, Benefit Coordinator

Lake St. Louis, Missouri, United States
August 24, 2018

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Jenise Abernathy


Professional Summary

Human Resources, Benefits Coordinator, and Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonel skills, outstanding customer service, and a solid expertise in human resources management. Self-starter with unsurpassed analytical, organizational, and project management abilities.


50-60 wpm SalesForce MicroSoft Word

MicroSoft Exel MicroSoft Access AS/400

WordPad ADP HR MicroSoft Outlook

Time Management Active Listener Critical Thinking

Service Orientation

Career Summary

Cognosante 04/2015-05/2018

General Clerk III

Analyze consumers' finances for eligibility of the Affordable Care tax credit

Verifiy citizenship/immigration status through the Department of Homeland Security system

Communicate with consumer to obtain all necessary information

Upon approval of tax credit, advised consumer of the available insurance packages

Maintain productivity expectations

Veterans Care Coordination 04/2010-03/2015

Intake Specialist

Client Care Manager

Receiving 60-80 calls per day to screen potential clients for eligibility of a VA benefit

Ensure Veteran and/or Surviving Spouse of veteran meet the eligibility criteria for the Pension with Aid & Attendance benefit

Stay abreast of all VA regulations for the Pension with Aid & Attendance benefit

Maintain caseloads of the department

Analyze reports to maintain caseloads, work hours and company budget

Strategize for 100% accuracy on all applications before submittal to the VA

Locate and assign appropriate homecare agency for the Veteran or Surviving Spouse

Liaison between Veteran and/or Surviving Spouse and the VA and the homecare agency

Right At Home 01/2009-04/2010

Staffing Coordinator Supervisor

Responsible for 20+ Caregivers and CNA's

Assigned caregivers and CNA's to families in need of homecare

Maintained open communications with families to assign appropriate care in the home

Full process of recruiting

Conducted new employee orientation

Maintained employee attendance, disciplinary corrections, clock in/out time


Organized in service training

Medical Transportation Management, Inc 10/1999-11/2008

Customer Service Representative

Administrative Assistant

Human Resource Manager/Benefits Administrator

Receiving 100-200 inbound calls per day to set up non-emergency transportation


Mail Distribution

Maintaining conference room scheduling


Taking minutes of all meetings

Stayed abreast of all HR laws and regulations in all states where offices are located

Notified Supervisors of any changes in HR laws and regulations

Analyzed staffing needs of company

Full recruiting process

Conducted new employee orientation

Negotiated renewal of company benefits

Conducted open enrollment of health, dental, vision, life and supplemental insurance benefits

Reviewed all insurance billing invoices and reconciled

Ordered all office supplies and maintained budget and billing invoices

Monitored and organized all employee's leave of abscences with FMLA, STD, LTD and ADA

Over all workers compensation claims, EEOC claims and unemployment claims

Scheduled travel arrangements


GED: Rio Salado Community College - Phoenix, AZ

Business/Word Processing: Mountain State Technical Institute - Phoenix, AZ

Business Administration Courses: Arizona State University - Phoenix, AZ


Criticism & Discipline Skills for Managers, Employment Law Update, Excelling as a First Time Supervisor, Supervisory Skills Training, The Challenge of Leadership, Getting the Most from Microsoft Excel

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