Customer Service Manager, Human Resource Manager, Benefit Coordinator
Resume:
Jenise Abernathy
******.***********@*****.***
Professional Summary
Human Resources, Benefits Coordinator, and Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonel skills, outstanding customer service, and a solid expertise in human resources management. Self-starter with unsurpassed analytical, organizational, and project management abilities.
Skills
50-60 wpm SalesForce MicroSoft Word
MicroSoft Exel MicroSoft Access AS/400
WordPad ADP HR MicroSoft Outlook
Time Management Active Listener Critical Thinking
Service Orientation
Career Summary
Cognosante 04/2015-05/2018
General Clerk III
Analyze consumers' finances for eligibility of the Affordable Care tax credit
Verifiy citizenship/immigration status through the Department of Homeland Security system
Communicate with consumer to obtain all necessary information
Upon approval of tax credit, advised consumer of the available insurance packages
Maintain productivity expectations
Veterans Care Coordination 04/2010-03/2015
Intake Specialist
Client Care Manager
Receiving 60-80 calls per day to screen potential clients for eligibility of a VA benefit
Ensure Veteran and/or Surviving Spouse of veteran meet the eligibility criteria for the Pension with Aid & Attendance benefit
Stay abreast of all VA regulations for the Pension with Aid & Attendance benefit
Maintain caseloads of the department
Analyze reports to maintain caseloads, work hours and company budget
Strategize for 100% accuracy on all applications before submittal to the VA
Locate and assign appropriate homecare agency for the Veteran or Surviving Spouse
Liaison between Veteran and/or Surviving Spouse and the VA and the homecare agency
Right At Home 01/2009-04/2010
Staffing Coordinator Supervisor
Responsible for 20+ Caregivers and CNA's
Assigned caregivers and CNA's to families in need of homecare
Maintained open communications with families to assign appropriate care in the home
Full process of recruiting
Conducted new employee orientation
Maintained employee attendance, disciplinary corrections, clock in/out time
Payroll
Organized in service training
Medical Transportation Management, Inc 10/1999-11/2008
Customer Service Representative
Administrative Assistant
Human Resource Manager/Benefits Administrator
Receiving 100-200 inbound calls per day to set up non-emergency transportation
Filing
Mail Distribution
Maintaining conference room scheduling
Faxing
Taking minutes of all meetings
Stayed abreast of all HR laws and regulations in all states where offices are located
Notified Supervisors of any changes in HR laws and regulations
Analyzed staffing needs of company
Full recruiting process
Conducted new employee orientation
Negotiated renewal of company benefits
Conducted open enrollment of health, dental, vision, life and supplemental insurance benefits
Reviewed all insurance billing invoices and reconciled
Ordered all office supplies and maintained budget and billing invoices
Monitored and organized all employee's leave of abscences with FMLA, STD, LTD and ADA
Over all workers compensation claims, EEOC claims and unemployment claims
Scheduled travel arrangements
Education
GED: Rio Salado Community College - Phoenix, AZ
Business/Word Processing: Mountain State Technical Institute - Phoenix, AZ
Business Administration Courses: Arizona State University - Phoenix, AZ
Certifications
Criticism & Discipline Skills for Managers, Employment Law Update, Excelling as a First Time Supervisor, Supervisory Skills Training, The Challenge of Leadership, Getting the Most from Microsoft Excel
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