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North Hampton, New Hampshire, United States
August 24, 2018

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Area of Focus: Sales and Customer Service

Qualifications Profile

Multifaceted and performance-focused professional, offering broad-based experience in sales, market analysis, process improvement, customer service, business development, and revenue generation. Equipped with capability in producing remarkable sales initiatives toward company profitability. Adept at identifying and addressing business requirements, as well as formulating strategic recommendations to resolve complex issues. Proactive team player, with well-honed communication, negotiation, and multitasking skills. Capable of thriving in high-pressure environments while maintaining quality, timeliness, and efficiency of all performed tasks.

Areas of Expertise

New Business Development

Budget Allocation

Sales and Marketing

Profit and Loss Management

Cross-disciplinary Team Leadership and Collaboration

Conflict Resolution and Decision-Making

Relevant Experience

Enterprise Rent-A-CAR – Various Locations

Branch Manager, Flagstaff Airport, AZ 2014–2018

Increase profits and meet controllable cost goals and objectives by displaying strategic expertise and skills.

Promote positive environment through motivation and development of team building exercises.

Hold responsibility in recruiting and interviewing entry-level and management candidates.

Serve as a manager accountable for answering and evaluating customers and coworker’s needs.

Career Highlights:

Attained Airport Branch Manager of Year for Arizona in the fiscal year 2016 (FY16).

Successfully ranked #1 in the state of Arizona for excellent customer service in 2017.

Assistant Manager, Branch 50G4, Mesa, AZ 2013–2014

Determined excellent customer service by conducting follow-through with clients.

Held responsibility in maintaining strategic and professional relationships, facilitating regular meetings, and managing accounts receivable with business partners.

Career Highlight:

Successfully surpassed growth expectations in the areas of fleet, revenue, and profit.

Station Manager, Mesa Gateway Airport, AZ 2012–2013

Conducted training on regular assessment of entry-level and shift management team members in providing feedback.

Effectively managed customer issues and complaints while maintaining outstanding customer relationships.

Rendered training to team members for leadership and high performance encompassing individual training schedules, crew meetings, regular policy updates, and training classes.

Assumed accountability in maintaining administrative responsibilities and security audits on a regular basis.

Assistant Manager, Phoenix Sky Harbor International Airport, AZ 2012

Rendered training to management assistants in preparing for promotions and interviews.

Delivered feedback and evaluations of team member performance within the company operational plan.

Career Highlight:

Made major contribution in achieving highest ever customer service ranking at Phoenix Sky Harbor location.

Management Assistant, Branch 5024, Tempe AZ 2011

Handled accounts receivable for auto dealerships and body shops.

Held responsibility for point of contact customer service with dealership service department managers and representatives.

Career Highlight:

Maintained top ten sales performance and promotion qualifications in Arizona market for ten months straight.

Domino’s Pizza – Phoenix, Arizona

Manager, Phoenix Metro Area 2002–2009

Took charge of managing applications and recruitment as well as conducting interviews of entry-level and management candidates.

Promoted cross-promotional partnerships with other business areas and non-profit organizations.

Arranged schedule of maintenance to minimize unnecessary and costly depreciation of assets.

Established and executed store-level marketing plans to attain double-digit sales growth within five separate Phoenix metro area restaurants

Career Highlight:

Acquired management recognition for the cleanest store in the Phoenix market.

Maintained highest retention rate within Phoenix Metro area.

Earlier Position Held:

Papa John’s Pizza – Chandler, AZ


Other Experience

Arizuma Computer Solutions – Tempe, AZ



Bachelor of Arts in Communication Studies, Minor in Mass Communications

Arizona State University Tempe, AZ

Technical Acumen

Microsoft Office Suite (Word, Outlook, and Excel) Enterprise Internal Rental System

ECAR 2.0 POS Odyssey

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