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Manager Project

Plant City, Florida, United States
August 23, 2018

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Mark Gray, MBA/PMP

Tampa, FL IT PROJECT MANAGER 813-***-****

Cut Costs, Streamline Processes & Exceed Quality/Customer Expectations


I’m a certified PMP with a track record of excellence in modernizing operations and delivering efficiency, quality and compliance gains through cutting-edge business tools. I’m an expert in guiding cross-functional teams and managing all phases of the software development life cycle, consistently executing on-time and under-budget. I’m also an outstanding communicator with a passion for building long-term internal/external client relationships and leveraging the mentality of an entrepreneur who has succeeded across multiple industries. Rescued a failing $4 M project that I took over from a predecessor who gave a 4 day notice of resignation.


Cross-Functional Team Leadership

Staff Training/Mentoring

Strategic Planning

Quality Focus

Cost Controls & Financial Analysis

Process Reengineering

Software Development Life Cycle Management

Efficiency / Productivity Improvements

Technical, Financial & People Skills

Utilizing, Agile & Waterfall Techniques

Problem Analysis & Resolution

Budget Management / Earned Value Reporting


GRAY FINANCIAL, Tampa, FL July 2011-Present

Operations Manager

Demonstrated versatility in operating a boutique investment management firm delivering exceptional client return. Spurred rapid asset growth from zero to $12M AUM (Assets Under Management) through hands-on operational leadership, prioritizing development of a viable referral base, and stressing 1-on-1 client relationships. Implemented new CRM system. Project managed website from inception, through full implementation. Fully trained one staff member to perform daily operational duties. Met with clients, documented investment goals(requirements), and measured against those goals. Set up both in person, and online meetings, and set expectations and delivered results.


Program Manager-PMO

Oversaw multiple large-scale ordering and provisioning programs, expertly guiding 10-person team of Project Managers and leveraging in-depth knowledge of the software development cycle towards efficient new business tools. Controlled all aspects of initial business case delivery, determining all application areas impacted and addressing major issues. Developed lasting internal and external customer relationships. Gained in-depth understanding of company operations and successfully positioned technical efforts towards attaining short and long-term objectives.

Key Accomplishments:

Saved $180,000 annually in analysis time by conceiving, designing and successfully implementing new financial analysis tools that fully automated budget/forecast (EACs) and provided real-time financial alerts.

Reduced the cost of customer order processing by $3M annually by developing mission critical applications with Java, .NET, C++, COBOL, DB2, and web-based applications

Completed 100% of projects on or before the project completion date by strengthened internal and external customer relationships, consistently identifying unique needs and maintaining a quality focus throughout all project phases.

IBM GLOBAL SERVICES, Tampa, FL 1999-2009

Solution Project Manager (2006-2009)

Guided U.S., Minsk, and Brazil technical team in developing “best in class” applications yielding major gains. Streamlined daily operations for greater efficiency and offered dedicated production support. Recognized for ability to turnaround stalled projects and effectively deploy resources. Emphasized quality and continuous improvement

Divested IBM’s EDI service to GXS Corporation for $5M by taking over the failing project from a senior project manager, restoring customer relations and delivering the project on time.

Received 4 Customer Service Awards during my tenure for my ability to successfully turnaround stalled projects and obtain top-tier results from staff through morale building and training/mentoring. Consistently executed within aggressive timeframes and budgets.

Project Manager (1999-2006)

Spearheaded billing and ordering enhancements to e-commerce products/services with over 100K user base,.

Key Accomplishments:

Achieved 90% increase in regulatory compliance and recognized as “Best of the Best” taxing application through managing all aspects of comprehensive, 5-year upgrade of IBM Global Services U.S. tax application system.

Reduced quality assurance project costs by 20% within 6 months through effective co-leadership of team and focus on reducing cycle time for small projects.

Optimized accounting operations via new reporting that reduced the tax departments man hours 20% and significantly reduced company’s legal exposure development and implementation of new general ledger interface and U.S. tax system.

VERIZON (formerly GTE), Tampa, FL 1994-1999

Senior Project Manager (1998-1999)

Served as primary focal point connecting IT with the internal customer.

Generated in excess of $100 million in annual revenue for IT by managing all new requirements and enhancements and negotiating budgets and delivery dates for over 100 projects per year.

Secured project funding and oversaw project planning, costing, scheduling, and monthly reporting.

Prepared and administered a $6.5 million budget while identifying, quantifying and managing risk.

Determined and directed best use of assets and coordinated with section managers to ensure on time and under-budget installations, with full decision-making authority to initiate necessary corrective actions.

Staff Manager (1994-1998)

Secured funding and led teams in executing major installations and corrections, proactively solving issues and mitigating risk. Controlled project planning, costing, scheduling and reporting within established timeframes. Managed $6.5M budget. Maximized utilization of available assets and worked heavily with section managers to ensure on-time and under budget execution.

Handpicked to serve on several cost savings initiative teams.

Reduced development cycles b y 15% and increased speed-to-market 15% by creating and executing process maps for development procedures at all GTE domestic locations.

Promoted 5 times in 10 years from entry level accountant to senior accountant to business analyst and then on to senior business analyst and project manager due to strong performance.

Key Accomplishment:

Generated $100M in revenue in the Dominican Republic by growing the international customer base by over 1M users and managing a $200M billing system implementation.

Boosted new revenue in excess of $2M by excelling in areas such as design/execution of invoicing on complex products and services, as well as implementing new product features.

Eliminated $3M annual revenue shortfall on new billing system within 4 months through on-site system troubleshooting in Venezuela as well as dedicated technical training for 7 Spanish-speaking employees designed to minimize future issues.

Won GTE’s “Personal Best Award” reserved for Top 1% of employees through designing and successfully introducing knowledge-based system increasing customer satisfaction rating with AT&T from 2 to maximum 5 (40% to 100%).

Contributed heavily to elimination of $12M cost gap within 6 months through automating processes and implementing changes such as demand-based planning.


Certified Project Management Professional (PMP)- Project Management Institute

Master’s Certificate in Program Management- The George Washington University, D.C.

Master of Business Administration- Florida Institute of Technology, FL

Bachelor of Science in Business Administration (Cum Laude)- The College of St. Rose, NY

Military Service- US Army Reserve Veteran

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