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Systems Administrator - Network performance monitoring and automation

Location:
Bartlett, Illinois, United States
Salary:
70k
Posted:
August 25, 2018

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Resume:

Stephen Dubicki

*** ******* ******

Bartlett IL. 60103

Ph: 1-224-***-****

Professional Summary

Self-motivated technical leader with over 40 years of combined experience in Data Center Management, Project Management, Monitoring tools and Process automation experience in large global enterprise network, data center, VoIP and Unified Communications solutions. Proven track record of delivering result through achieving key business objectives through technological innovation. Exceptional at building trusted relationships from technical through Executive level.

CORE COMPETENCIES

Proficient in MS Office Products (Strong Hands on experience with advanced Excel)

Multivendor LAN/WAN, WLAN, Voice/Video & Unified Communications solution architecture, monitoring and troubleshooting.

Protocol expertise includes TCP/IP MPLS, BGP, OSPF, and SIP/RTP.

Packet analysis and traffic forensics to identify and mitigate performance issues and intrusion infiltration and exfiltration vectors.

Training and experience with Extrahop IT Operations Analytics platform

InfoBlox NetMRI Management

Expert Riverbed OpNet Application Response Xpert, custom configuration, Insight development, alerting and reporting.

Solarwinds Network Performance Management, Network Configuration Management, NetFlow Analysis.

SQL/SWQL coding for Solarwinds report creation.

Program Management

ITIL/ITSM, Servicenow, Succeed, MetaPath, Alfresco, Intranet Wiki Development for Group

HARDWARE

Cisco intranetworking product line including 6500, 4500, 4000, 3750, 3560, 3550, 3548, 2960, and Nexus switching technologies, ASA, 7600, 3900, 3800, 2800, 1900 routing technologies, HP 12900, 12500, 5800 series switches, Huawei switches, Cisco, Meru, and Aruba wireless networks, F5 load balancers, Fortinet, Cisco, Check Point, and Palo Alto firewalls, Site to Site and Client VPN.

Professional Accomplishments

Tata Consultancy Services, Hoffman Estates, IL. Sept., 26, 2016 – August, 2018

System Administrator – (Assigned to Sears Holdings Account)

Previous responsibilities carried over during transition from Sears Employee to TCS Employee.

Primary with core competencies in the administration, support, and operation of the Orion Solarwinds platform (10 Pollers) including NPM, NCM, and NTA. responsible for maintaining the platform for Sears IT Groups along with added support for other Monitoring platforms (Riverbed’s Opnet, ExtraHop, NetScout) used by Sears Holdings. Developed various SLA and Metrics reports as required by Management. Responsible for further developing and enhancing the use of Solarwinds which includes WAN/LAN and server monitoring, reporting, and alerting

Automated Solarwinds Alert Integration with ServiceNow Incident ticketing instance at Sears Holdings. Trained Offshore Team members on various Solarwinds procedures.

Active member of Solarwinds User Group and Thwack community.

I have a strong work ethic and am self-motivated. I look for methods to improve productivity and always willing to except challenges that need resolution quickly.

Received the “CIO Direct Report Award” which recognizes associates who have demonstrated a significant contribution that exceeds expectation for my efforts in deploying a Rapid Response Team to quickly resolve high impact issues during the holiday season.

Sears Holdings Corporation, Hoffman Estates, IL. Sept., 2012 – Sept., 26, 2016

I&TG Technologist – Automation, Tools and Monitoring

Responsibilities included various Project Management tasks (WAN Transformation Project, Multi-function Printer roll-out to Home Services BU’s, Kmart Router refresh Project), Network Management tasks (Capacity review of Retail Stores WAN utilization). Network Monitoring (Report on non-business Internet Usage) along with experience with Servicenow (Incident, Change Management, Self-service ticketing tool)

Developed and maintain an SHC Intranet Wiki page that was created to provide a comprehensive repository of content and links for “Network Monitoring, Tools and Training” associates and other interested SHC support groups.

Recognized throughout organization as an expert in end to end problem resolution and root cause analysis with the ability to organize and drive teams in multiple technology domains.

Expert packet analysis and traffic forensics.

Custom development of tools including Riverbed's OpNet Application Response Xpert, NetScout nGenius Console, NetScout Infinistream packet capture sniffers, NetScout Packet Flow switches, and Solarwinds NPM.

Assisted IR Labs personnel with Kiosk testing at various Sears Retail Stores to improve the member experience.

Improved Clients experience at ABD locations with various recommendations to improve Desktop and Application performance.

Accepts ownership of a variety of challenging deliverables.

Ability to clearly communicate with and persuasively present to a wide variety of audiences.

Able to work independently but understands when to seek support

Excellent technical and analytical skills – effective people and communication skills

Strong organizational skills

CCI (Computer Consultants of America, Inc.), Chicago, IL.

Contract Employee – Jan 3, 2011 – Aug., 2012

Project Manager for Sears Hometown Store DSL project. (Work with Hughes Net company vendors/installers during installation of Business DSL circuits/configure Routers).

-Assist with development of procedures for Project Team members to follow that assist with,

-Miscellaneous tasks including Store address verifications and pre-qualifications for DSL, Create/Update tracking spreadsheets used for Project.

-Escalation point for extension to LAN Deployment.

CCI (Computer Consultants of America, Inc.), Chicago, IL.

Contract Employee – Aug., 2010 – Dec., 2010

Bridge Coordinator for Sears Outlet Stores upgrade “Bandwidth Upgrade for Outlet Stores” project (Work with phone company vendors/installers during installation of Business DSL circuits/configure Routers.

-Assist with development of procedures for Project Team members and Vendor (Crosscom) technicians to follow that assist with installations. (I.e. DSL modem, Cisco 2901, 3845, Multitech modem configurations).

-Update PPPoE ID’s as needed on ATT U-verse account management website.

-Support the network for Outlet stores also, installed DSL services ensuring internet traffic is routed across DSL/broadband circuits.

-Perform ICMP (ping), nslookup command to check if DNS resolving names to IP addresses.

-Miscellaneous tasks including Store address verifications and prequalifications for DSL, Create/Update tracking spreadsheets used for Project.

-Escalation point for extension to LAN Deployment.

CCI (Computer Consultants of America, Inc.), Chicago, IL.

Contract Employee – Jan., 2010 – Aug., 2010

Bridge Coordinator for Sears Full Line Stores upgrade “Direct to Internet” project (Work with phone company vendors/installers during installation of Business DSL circuits/configure Routers/Secure Firewalls) at 854 sites.

-Developed procedures for Project Team members and Vendor (NetRelevance) technicians to follow that assist with installations. (I.e. DSL modem configurations, Netgate Firewall configuration).

-Update PPPoE ID’s as needed on ATT U-verse account management website.

-Support the network for Sears’s stores also, installed DSL services ensuring internet traffic is routed across DSL/broadband circuits.

-Perform ICMP (ping), nslookup command to check if DNS resolving names to IP addresses.

CCI (Computer Consultants of America, Inc.), Chicago, IL.

Contract Employee – Jul., 2007 – May. 2009

1Bridge Coordinator for Sears Hardware Stores upgrade from fractional to Full TI connections with Verizon & AT@T vendors.

2Bridge Coordinator for Sears Full Line stores upgrade from Skynet to Hughes Satellite systems.

3Assisted with wiring Wireless “Access Points” at Sears Complex located in Hoffman Estates, IL.

4Trained as Auditor Specialist to Audit IT Helpdesk (Level 1 support personnel).

5Contracted to reduce costs associated with POTS (Plain old telephone systems) lines at all Full line Sears stores (100,000 Monthly savings discovered).

BMO Harris Bank, Chicago, IL. 1977 – Feb., 2007

Manager II (A.V.P.) – Nov., 2001 – Feb., 2007

1Assist with operational issues/incidents that develop on the Unisys ClearPath systems in Toronto.

2Responsible for the day to day activities on the evening shift.

3Directly responsible for supervising a staff of four (4) computer operators to ensure assigned objectives met deliverables each year.

4Created Processes and Procedures for data backup.

5Developed Project Plan for the data moves of the UNISYS to Toronto.

6Provided training on the UNISYS System to the staff in Toronto.

7Received a Division Award of Excellence nomination in February 2003 for outstanding contribution on the Unisys ClearPath Technology upgrade project.

Systems Advisor (Operations Officer) - March, 1996 - Nov., 2001

1Reports directly to the V.P. of the Network & Systems Division at the Harris Bank.

2Directly responsible for providing operational support in a large Multi-Systems Data Center.

3In charge of procurement of Desktops, Servers and Server Cabinets & Equipment

4Assist with installation of IT Systems and Server Racks.

5support and maintenance of all file and application servers in the data center

6Provide technical assistance to operations staff 7/24 hours

7Responsible for managing and monitoring performance of sixty (60) Server backups utilizing ARCserve software (versions 5 and 6)

8Performing Disaster Recovery tests at alternate locations.

Unit Manager I (Operations Officer) - Nov., 1990 - March, 1996

1Directly responsible for supervision of eight (8) computer operators and coordination of twenty other personnel (Production Control, Technical Support, Tape Library, and Print Center).

2Directed the nightly operational activities (intensive on-line, volume batch shift environment) required to support a large scale data center and telecommunications network.

Duties and responsibilities included:

1Selecting, reviewing and training staff to ensure effective utilization of data center resources.

2Developing and managing production schedules that meet published batch and on-line

3Processing requirements.

4Developing and implementing data center projects which resulted in productivity

5Improvements or cost reductions.

6Monitoring, correcting and reporting safety and security concerns in the data center.

7Review system/application run documentation for accuracy and proper operating instructions.

8Prepare detailed reports and develop operator check-off forms for monitoring nightly batch processing and onlines.

9Simplifying routine tasks with the use of Automate/MVS, OPS/MVS, and System/Assistant software products - Exposure to CLIST, and REXX programming.

10Scheduled, submitted and monitored production jobs to ensure that processing schedules were met and problems were corrected in a timely manner.

PREVIOUS POSITIONS:

Unit Manager II - Operations 1985 - Nov., 1990

Computer Coordinator 1982 - 1985

Lead Computer Operator 1977 - 1982

Career Summary (BMO Harris Bank, Chicago. IL. 1977-2007)

1Over Thirty (30) years of Electronic Data Processing experience - Includes fifteen (15) years managing all aspects of the computer operations area.

2Over 30 years in the IT arena to include, Unisys, Servers Laptops, Desktops, Networking, mainframe, Storage, Disaster Recovery

3Supervised eight (8) computer operators and nightly operational activities required to support a large Multi-Systems data center and telecommunications network - Interfacing with departmental/client management.

4Proven record of implementing productivity improvements - Includes design, development, and implementation of operational policies and procedures – Key contributor in development of disaster recovery procedures and performed recovery tests for IBM, UNISYS, and TANDEM operating environments.

5Solid technical experience - Thoroughly skilled in resolving operational problems including hardware/software malfunctions.

6Excellent training abilities - Effectively trained staff to a competent level on all system functions.

7Highly respected in client and developer communities.

8Active member of Automation team in data center - Responsible for development of automated commands and processes which have improved operational performance in the data center.

9Current member of Technical Services Team. Objective of the Team is to provide a department impacted by a disaster with the necessary technical services required to prepare them for processing their critical & necessary business processes at an alternate site.

EDUCATION/TRAINING:

Wilbur Wright Junior College Chicago, IL. 1982 - 1986

(Business Management/Data Processing Courses

Legent Corp.

Automate/MVS courses

Intro. To REXX programming

CA Corp.

Intro. To CA7 (Job Scheduler)

Intro to CLIST programming.

TCF (Total Customer Focus) training.

TeKnowlogy Education Centers

IntranetWare: Netware 4.11 Administration

Netware 3.1x: Systems Administration

Global Knowledge

UNIX level 1

MCSE training



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