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Human Resource Customer Service

Chicago, Illinois, United States
August 25, 2018

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Annette Davis



Human Resource Professional with eight plus years of strong experience in the Human Resource field while providing business needs in several positions, decision making, project management, resolving issues, research, and all HR Administrative needs.

Manage and determine eligibility in the HR Business department. (Payroll, Leave, other Deductions, as well as Benefits)

Generate, run reports and provide analytics support to managers/team regarding HR request issues,changes and trends.

Assist Human Resource Business Partner with transactional and compliance support. (i.e. entering transactions in the system, org. changes, comp. changes etc.

Knowledgeable in FMLA, ADA, FLSA Human Resource Law and Regulations.

Provide expert support for Businesses, Organizations, and Individuals alike with their internal and external services and needs related to HR.

Kendall College-- Chicago, IL 09/2011

Bachelor of Arts, Business Administration

Central YMCA College-- Chicago, IL

Associate Degree Business Administration

Triton College River Grove, IL 05/2012

Professional Human Resource Certificate


PeopleSoft, Workday, Sales Force, Taleo-TMS, HRIS Systems, People Fluent TMS,ILT, Benefits Administrator (DLS), Payment Request, Time & Attendance, SAP, Microsoft Word, Excel, PowerPoint, Pivot Tables, V-Look Up, and Formulas

Outlook, Brassring/Kenexa ATS(Applicant Tracking System), GWI, Compensation, Income Inquires, Access, Cisco, Red Carpet, Omni, Web Administration, Towers Watson, HR Console, SharePoint

Professional Experience :

OnTime Appliance and Repairs

Chicago IL


06/2017 - Present

Provide all administrative duties as assigned

Schedule service appointments for customers

Order parts for repairs through 3rd party vendors

Assign technicians for specific routes and locations

Maintain records of employees work schedules

Morton Salt/Fortitude Systems, Inc.

Chicago IL

HRIS Admin Support

03/2017– 05/2017

Effectively analyze and configure SAP/Ultipro solutions to meet the needs of the business.

Performed updates via SAP (Master Data File Management Position Management, Compensation changes, Terminations, Absence Management and any corrections/updates as needed, per HRBP needs.

Reported all changes/updates via excel files.

Customer service orientated with a drive for process improvement; self-motivated and able to work both independently and in a team environment.

Strong analytical and problem solving skills with proven experience in analysis of issues and identifying recommended solutions.

Developed strong partnerships across all disciplines of HR (Payroll, Absence Management, New Hire, Termination and RIF) to fully understand HR business processes to effectively obtain results.

Transworld Systems Inc./Randstad USA Consultants

Lake Forest IL

Human Resource Admin. Benefits/Payroll

01/2017 - 03/2017

* Maintained records of all New Hires and current employees regarding payroll and benefit.

* Answered questions regarding benefit coverage, work related issues, COBRA etc.

* Provided assistance with 3rd party administrator regarding employees access to portal . (401k, Health Welfare)

* Assisted payroll with adjustment entries, payment entry adjustment, voided payment, direct deposit set-up. Verification/entry of all New Hire paperwork.

* HRIS corrections in ULTIPRO system, BI (back office) entries/corrections.

* Project management support

Unitedhealth Group/Insight Global

Schaumburg IL

Human Resource Specialist/Human Capital

10/2016 - 01/2017

* Maintain HR PeopleSoft database, and all other HR Systems, importing data as needed. Entering new employee information into HRIS system, ensuring all appropriate documentation is completed and accurate.

* Compile data from personnel records, HR Database etc. to prepare appropriate reports.

* New hire orientations, including updating and preparing materials for the orientation process.

* Team coordination of policies and procedures as assigned

* Employee file maintenance

* Work on HR projects as assigned. (Payroll adjustment entries.

Discover Financial Services/ICONMA

Riverwoods IL

HR Coordinator/Transactional Support-Operations/Recruiting-Sourcing

10/2015 – 04/2016

* As part of HR Operations/Transactional Support team, worked collectively and collaboratively to complete data transactions in the core HR systems. (Work Day, SAP, People Fluent TMS,ILT

* Ensure accuracy of HR data, escalate complex HR issues, ensure compliance with core HR policies and practices, and provide guidance and resolutions for employee concerns.

* Ensure all HR data input and maintenance is completed and inquires addressed, compliance requirements for HR Operations activities are met, and assists the business partner with decision making through accurate data/reporting and high quality customer service and administrative support.

* Run request reports for Business Leaders, and provided training/guidance for new managers for performance reviews in TMS.

* Manage TS transactional accurately and appropriately

* Respond to inquiries from other areas with HR (Shared Services (SharePoint) regarding collaboration and documentation management, Compensation, Benefits, Time & Attendance) etc.

* Worked closely with HRBP’s with administrative, organization/data changes for employee update/corrections in the HRIS system. (Salary/Payroll entries, position management).

* Worked closely with Talent Acquisitions/Recruiters utilizing the People Fluent TMS, Kenexa ATS for sourcing of new candidates, updating job descriptions, performance reviews, and compensation changes.

* Consulted/advised management regarding job profile/Job description to ensure correct grade and compensation is in line with appropriate job details

Abbott Labs/Rose International HR Consultants

North Chicago IL

HR Service Representative: Tier 1


* Utilizing and maintaining comprehensive customer service, service recovery, and cross-instructional/navigational skills to employees, managers, TA, and recruiters, utilizing PeopleSoft/Workday systems.

* Respond to service inquiries and requests with timely, accuracy, and professional responses while managing multiple contact channels (email, correspondence, outbound/inbound call flow, and in-house communications while still performing a high customer relation/conversation.

* Meet or exceed standards for both schedule adherence and reliability.

* Identify at risk/ distressed customers and initiate corrective actions by utilizing available tools and resources in a timely manner and or escalation.

* Provided excellent HR call center support utilizing all available tools.

Mercer/Rangam Consultants

Vernon Hills IL

HR-Ret-Pension Admin Support/HR Administrative Support

09/2014 – 12/2014

* Handled incoming calls from Plan Participants regarding their defined benefit retirement plans, health and welfare benefit plans, and other human resource related services.

* Resolve participant inquiries regarding payout, rollover, or other plan options.

* Input data in Benefit Services System (PeopleSoft) with comments to insure recall of customer call/issue, and how it was addressed.

* As a team member be receptive of feedback/coaching, follow all standard company policies and procedures while displaying reliability and a willingness to develop and consistently improve.

* Provided excellent time management skills.

JPMorgan Chase, Chicago, IL

HR Representative/Disability Management Services

06/2013 -01/2014

* Manage and determine eligibility for Short Term Disability/FMLA/WC Claims for employees according to JPMC Policy and regulations.

* Interpret medical documents, communicate with employee and Physician Provider to determine next course of action.

* Update employee leave type status in the DLS.

* Generate and send letters indicating eligibility as determined.

* Processed claims and reporting LTD claims to 3rd party vendor using secure web portal.

* Provided GWI (general wage information) as needed for employee verification.

* Reviewed medical documents and if need be, reached out to employees and medical facilities to research and obtain relevant information for benefit approvals.

* Entered ICD -9, CPT Coding

1.* Assisted Case Managers with data entry of benefit claim information

2.Provided ILT for new consultants (OJT) .

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