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Customer Care Executive

Location:
Chennai, Tamil Nadu, India
Posted:
August 25, 2018

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Resume:

CURRICULUM VITAE

P.SREEJA Mobile: 974-***-****//886********

No.25-26, F8, A.E Apartments Email: ac6s5h@r.postjobfree.com

Chowdry Main Road, Valasaravakkam,

Chennai - 600087

OBJECTIVE: Positive Leader

Aspiring for a challenging career in any field in a progressive and performance driven organization which helps me and the company to grow mutually.

EDUCATIONAL PROFILE

B.Com

S I E T COLLEGE FOR WOMEN - Marks Secured: 68%

Higher Secondary

M.A.KRISHNASWAWY MATRIC.HR.SEC.SCHOOL - Marks Secured: 60%

Matriculation Board

M.A.KRISHNASWAWY MATRIC.HR.SEC.SCHOOL - Marks Secured: 66%

TECHNICAL SKILLS

COMPUTER KNOWLEDGE : MS Word, MS PowerPoint, MS Excel

STRENGTHS

Self - Confidence & Positive Attitude.

Team work & Friendly Nature.

Team Management skill and productive work for organization.

PROFESSIONAL SUMMARY

Current Company:

Working with Ecom Express LTD as Senior Customer Care Executive since Aug 04th 2014 till date.

Work profile:

Interact with client for all escalation calls of customer query.

Handling the on time service to client.

Listening about client queries and responded accordingly.

Sending the performance report on weekly basis.

Previous Work Experience:

Organization Name

Work Profile

Duration

Blue Dart Express LTD

Worked as Customer Care Executive - Login the customer details first and handle the customer query accordingly. Handling the escalation of customer received via Mails and revert with update to customer. Complaints from customer are handled within the TAT.

10th Nov 2010 to 15th July 2014

Alpha Customer Care (Ultratech Project Bangalore for Contractor)

Worked as Team Leader - Handling the Team of 12members and sending reports to reporting supervisor. Working on query and process for resolving on the same and giving update to customer.

05th Nov 2009 to 28th Oct 2010

DHL Express LTD (Chennai for Contractor)

Worked as Credit Control Executive - Handling the Team of 5members and sending reports to Regional Office. Working on query of the client and closing it within the TAT and update back with the closure report. Meeting the client and resolving the issue and then collecting the payment on monthly basis.

05th Sept 2007 to 30th Sept 2008

VODAFONE Mobile Office

Worked as Customer Care Executive - Listening about customer queries and sorting out within the given time span.Giving new offers available in Vodafone.

12th May 2005 to 25th July 2005 during my college holidays

EXTRA CURRICULAR

Football player at school level .Gone for Zonal Level matches and won.

District player at College Level .I have been leading the Team.

PERSONAL DETAILS

Name : P.SREEJA

Gender : Female

Martial Status : Single

Date of birth : 23rd June 1985

Father’s Name : Mr.K.PRABHAKARAN

Mother’s Name : Mrs. K.VIJAYALAKSHMI

Permanent Address : No.25-26, F8, A.E Apartments

Chowdry Main Road, Valasaravakkam

Chennai - 600087

Languages known : English, Malayalam, Tamil, Kannada & Hindi

Mobile : 097********//886*******

DECLARATION

I hereby endorse that above mentioned details are true and best to my knowledge.

DATE: SIGNATURE

PLACE: (P.SREEJA)



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