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supervisor, team lead, case manager, customer service

Marana, Arizona, United States
August 25, 2018

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Candace Michelle Goldstein

**** * ***** ***** **

Tucson, AZ 85743


I am eagerly seeking a place of employment with a well established culture, and set of core values that will be complimentary to my personal skill set. Experience

JUNE 2017- JULY 31, 2018

Orthopaedic and Spine Center of the Rockies, Fort Collins CO, 80525 MEDICAL ASSISTANT

Administrative Duties (may include, but not limited to):

● Excellent customer service

● The ability to multitask

● Using multiple computer applications

● Answering telephones

● Greeting patients

● Updating and filing patient medical records

● Coding and filling out insurance forms

● Scheduling appointments

● Arranging for hospital admissions (In vs. out-patient procedures) and laboratory services

● Handling correspondence, billing, and bookkeeping

● Submission to authorization dept for surgical procedures

● Filling out Short term disability/FMLA paperwork

● Preparing medical charts for clinical days

● Faxing correspondence

● Tracking mail for need of surgeons signatures

● Triaging phone calls

● Preparation of pre, and post-operative packets for patient care

● Typing notes for patients in need of clearance for school/work/sports

● Compliance with HIPAA

● Established professional working relationships with all departments 2

● Capable of working well with outside facilities (Children’s Hospital, Youth Clinics, Family Care facilities for pediatric referrals)

● Working well with local High School athletic directors/trainors Clinical Duties (may include, but not limited to):

● Ta king medical histories

● Explaining treatment procedures to patients

● Preparing patients for examination

● Assisting the physician during exams

● Ordering diagnostics (x-rays, MRI’s, CT’s, ultrasounds)

● Drawing up appropriate injections per surgeons protocol

● Preparing laboratory specimens

● Instructing patients about medication, special diets, and exercise

● Scribing medications as directed by a physician

● Transmitting prescription refills as directed

● Removing sutures/staples and changing dressings

● Ability to fit patients with durable medical equipment (walking boots, crutches, slings, splints)

● Established an exemplary relationship with my surgeon SEPTEMBER 2015- JUNE 2017

Orthopaedic and Spine Center of the Rockies, Fort Collins CO, 80525 SITE COORDINATOR

Ability to thrive in a fast-paced environment, while working dual positions at once

● Quick learner

● Open minded

● Adhere to set protocols and guidelines

● Ability to train employees on new systems being implemented

● Comfortable speaking in front of groups

● Ability to work as part of a team

● Ability to assist with payroll

● Organizational skills

● Excellent written and verbal communication skills

● Critical thinking skills

● Promptness


● Ability to interview possible new employees

● Negotiation skills

● Willing to attend any seminar/meeting that is needed for further education required by upper management to assist with overall goals

● Conflict management skills

● Project management skills

● Responsible and trustworthy

● Leadership skills

● Approachable personality

● Ability to embrace change

● Comfort with assisting technical support issues

● Outstanding relationships with leadership team (CEO, CFO, COO, and Directors) NOVEMBER 2012- JUNE 2017

Orthopaedic and Spine Center of the Rockies, Fort Collins, CO 80525 WORKERS COMPENSATION CASE MANAGER

● Responsible for reviewing information related to a new claim. Communicate with injured workers, employers and medical providers.

● Conduct prompt and thorough investigation of case facts and circumstances. Interprets and applies appropriate statutes and regulations.

● Process M164 forms as per CO state guidelines, Proactively manages claim, while working with primary occupational providers, Nurse Case Managers, and diagnostic facilities.

● Document and communicate all claim activities timely and effectively and in a manner which supports the outcome of the claim file. Respond to all incoming mail, emails, telephone calls and faxes from providers and injured worker. Take required action to quickly respond.

● Review physician reports of permanent partial disability evaluations to ensure accuracy in accordance. Ensure prompt and appropriate processing of disability benefits.

● Present cases of possible permanent total disability to the primary treating occupational provider.

● Liason to my employer and occupational physicians, and outside clinics to maintain excellent communication between everyone involved. 4


Orthopaedic & Spine Center of the Rockies, Fort Collins, Co 80525 PATIENT CHECK- OUT/ APPOINTMENT SCHEDULER

● Demonstrated patience when explaining amounts owed

● Handling of cash/monies for co-pays, and patient balances

● Responsible for basic bookkeeping, and night deposits

● Answered phones with proper etiquette in a timely fashion

● Ability to multitask with patient walk-ups while on telephone

● Ability to understand proper placement on physicians schedules

● Ability to assess situations to determine if a call was considered urgent

● Ability to demonstrate respect for all situations; if person, and/or calls needed to be transferred for adequate advice, or assistance


College Name, Location - Aims Community College, Loveland CO, Associates of Liberal Arts degree


Dean’s list

*References are available upon request

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