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Administrative Assistant Manager

Frankfort, Illinois, United States
August 25, 2018

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Susan M. Huston

**** ***** ***** *****

New Lenox, IL 60451


Seeking a position where I can utilize my strong communication and customer

relation skills, along with my positive attitude, to make an impact within your company.


Esser Hayes Insurance Group Inc. - Naperville, IL

Senior Commercial Lines Specialist

AUGUST 2006 - December 2017

I facilitated claim reporting, coordinated communications between

carrier representatives and client representatives and advocated on behalf

of agency clients. Additional achievements include:

● Maintained professional relationships with carrier

representatives, adjusters and underwriters

● Communicated effectively with clients and management to

address issues and provide solutions related to atypical claims

● Documented all claim status updates, payments, reserves and

other information in the agency management system

● Provided reviews of claim payments and reserves and analytical

reports for claim status updates

● Worked through at-fault parties to resolve claims, saving clients’

deductibles and MOD rates

● Created a company Claims Manual and loss forms for clients

Community Banc Mortgage - Aurora, IL

Office Manager/Administrative Assistant

MAY 2003 - APRIL 2006

I managed the daily business operations and provided confidential

support to company administrators. In addition to managing all

accounting and invoicing functions, I purchased and maintained all office

equipment as well as monitored all employee benefits. Additional

achievements include:

● Contracting new vendors to reduce operational costs

● Assisted in the creation of new promotional materials to cut

outsourcing fees

● Provided regular support to loan processing staff

● Established billing procedures for new loan applications and

adverse loans

● Voluntarily assumed expanded responsibilities

Ocular Group, Naperville, IL

Project Manager

AUGUST 2002 - APRIL 2003

I provided senior partner and sales team project support, including

management of project quotes, invoices and daily communication with

clients regarding project status. Additional achievements include:

● Recruited new clients to generate new business for the company

● Proofed all project copy before materials were printed

● Expedited many projects to complete materials ahead of schedule

DynaCom Real Estate Management, Inc. - Naperville, IL

Assistant Property Manager

NOVEMBER 2000 - MAY 2002

Assisted the President and Operations Manager in managing commercial

tenant requests, as well as overseeing all general office functions such as

building budgets, supply ordering and employee payroll. Additional

achievements include:

● Involved in the construction of a 20,000 square foot office


● Worked closely with city and contractors to obtain permits and

obtain bids

● Responsible for decorating office building lobbies


Knowledge of all Microsoft Office programs and QuickBooks

Knowledge of Applied and ET file

Completed MAC software training

Understanding of insurance products, policies and services

Knowledge of claim reporting procedures


Received quarterly awards for

both “Team Player” and “Excellence in Customer Service” - Community Banc Mortgage

Received employee recognition for “Excelling as a Team Player” - Esser Hayes Insurance Group, Inc.

Received employee recognition for “Going Above and Beyond in Claim Settlement Issues”- Esser Hayes

Insurance Group, Inc.


Organized, accurate and


Strong communication skills

Cultivates professional relationships with coworkers and clients

Hardworking and determined

Flexible and adaptable to changes

Proactive in seeking out professional development opportunities and keeping informed regarding Industry knowledge

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