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Engineer Customer Service

Location:
Minneapolis, Minnesota, United States
Posted:
August 25, 2018

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Resume:

Anthony H Campbell

* **** **th Street North

* Oakdale, Minnesota 55128

* 651-***-****

*email: ac6s43@r.postjobfree.com

Career Profile:

Customer centered Electronic and Software support professional with 38 years of successful experience as a Site Customer Engineer, Software Support Engineer, Manager, Supervisor, Senior Lead Electronic Technician, and Senior Electronic Technician. Strong knowledge of software and hardware (electronics, electro-mechanical). Proven leadership and communication skills. I am a self starter and work well both individually as well as in a team setting. I am willing to not only take direction but give direction which in turn allows me to prioritize and maintain deadlines.

*Electronic / Software Troubleshooting *Supervision and Training

* Schematic / Manual Reading Skills *Organizing and Scheduling of Staff Tasks

*Micro Processor Control Computer Repair *Crossfunctional Product Improvement Expereince

*Software Installation / Configuring *Software Support

Proficient in: Windows NT, XP, Win 7, 2000 and 2003, Microsoft Word, Microsoft Excel, and Computer Run Diagnostics, and Network Technologies Databases: Windows SQL 7 and 2000 and knowledge of Oracle database.

Entrustdatacard, Shakopee, Minnesota

2014-Present Lead Senior Customer Engineer

Provide customer support to operators and management to resolve issues with Datacard equipment. Perform PMs and EMs on Datacard equipment. Install new equipment.

2000-2014 Software Support Engineer

Level 3 phone support of Datacard software products. Install, setup, configure and troubleshoot Datacard and third party software and hardware products in house, as well as, at domestic and international customer sites.

1997-2000 Manager, POS Repair Center/Card Production Services

Managed daily repair operations for $7M POS Services business with team of 28 technicians. Led repair center activity to launch new card production services business that achieved $1.2M revenue in year one.

1989 - 1997 Customer Service Senior Lead Electronic Technician

Managed, supervised, and trained over 20 technicians. Generated reports on workload and finished products and prioritized workload. Participated in cross functional teams related to product development and product improvement. Represented company at quarterly customer meetings to review repair activity and ensure customer satisfaction.

1986 - 1989 Customer Service Senior Electronic Technician

Complex electronic troubleshooting and repair on Datacard products and third party

vendors' products. Functioned in train-the -trainer role for check printing and credit card verification products.

1984 - 1986 Customer Service Electronic Technician

Basic electronic troubleshooting and repair on Datacard products (credit card

makers and mailing machines)

Education and Training:

*Received Cisco Certified Network Associate (CCNA) certification in 2002

*Received Microsoft Certified System Engineer (MCSE 2000) certification in 2001

*Received 2-year Electronic Technician Degree from Saint Paul College

Saint Paul College and Century College - Supervision, Computer and Business Courses 1985-2002

University of Minnesota, Electrical Engineering Courses 1978-1984



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