Sales Manager

ANTHONY KONSTANTINIDIS

Phone: 305-***-**** Email: *********************@*****.***

Orlando, Florida

SUMMARY OF EXPERIENCE

Progressive leader of high productivity teams, with over 20 years of experience in the Quick Service/Retail industry. Repeatedly chosen to take underperforming organizations to a higher level of growth, people development and Brand integration. Proven record of delivering tactical and strategic action plans, people development plans for growth, while continually seeking new skills within the industry and outside of it.

PROFESSIONAL EXPERIENCE

AAA HOSPITALITY RESTAURANT CONSULTING SERVICES-Orlando-Caribbean 1/2014 to Present

Guidepoint- Business Partners Financial Services of Orlando-Pizza Fan-Camex

Project management, remodels, people development plans and P&L optimization.

Pro bono consulting to small business owners.

International and domestic restaurant consulting on contract

DENNY’S INC-CENTRAL FLORIDA OPERATIONS 9/2015 to 8/2017

Franchise Business Leader

Portfolio of 45 full service units in Orlando, Tampa, Daytona-Jacksonville markets

Increased customer satisfaction scores from high 60% to low 80s%

Decreased customer complaints from 2.6/10K to 1.2/10K

Implemented 3rd party delivery in Central Florida increasing off-premise sales from 4.8% to 8%

HARD ROCK CAFÉ INT’L- AMERICAS F&B AND RETAIL OPERATIONS 9/2012-9/2013

Area Manager Operations/Regional Learning Manager-OTC-Americas

Implemented production processes and defined food safety and quality assurance standards for Latin America units.

Provided new operations diagnostics and training tools for the development of local staff.

Managed apparel and entertainment operations. Apparel inventory, assortment management.

Full EBITDA accountability. Managed a 17% sales growth as new café’s beat performance targets.

CHURCH’S CHICKEN CORP- CARIBBEAN AND CANADA F&B OPERATIONS 12/2009-1/2012

Regional Manager -Americas

Managed a 10% annual growth of new sites in the Americas with 12 net openings in 2010-2011 and implemented Marketing plans with 2011 regional comp sales of 14%. Full EBITDA accountability.

Increased operational audit scores by 20 percentage points through people development and the strengthening of operational infrastructure. Implemented a customer satisfaction measurement system in 75 units in the Americas.

BUSINESS CONSULTANT ON CONTRACT-Orlando-Miami-Caribbean 1/2008-12/2009

MCDONALD’S USA LLC-FLORIDA REGION 7/1998-11/2007

Sr. Franchise Business Consultant, Central Florida

Developed business plans that produced nine (9) straight years of positive comparative sales and guest counts and increased number of extended hours locations by 300% by 2007

Supported 12 franchisees 35 locations and 15 company owned units.

Maintained the highest level of Mystery Shop scores in the Florida region with a 5 percentage point increase between 2005 and 2007 and a drop in customer complaints from 15 to 9.2 per 100,000 guest counts during the same period.

MCDONALD’S INTERNATIONAL-SOUTHERN EUROPE 10/1994-6/1998

District Manager, Company Owned Restaurants 1996-1998

Recruited, trained, coached and developed store management teams and made succession planning decisions for all levels of store management for an ambitious growth plan. Provided profit plans, and tactical and strategic direction within my district while empowering general managers.

Provided expertise in alternative service solutions and developed the local drive-thru market sales from 24% to 54%

Regional Manager Training and Development Greece-Middle East 1994-1996

Conducted more than twenty management training classes per year for Greece and the Middle Eastern markets and profitability supporting workshops and developed the training department and all training materials in the local language

Developed training consultants and quality assurance personnel along with the system to staff over 40 new locations.

EDUCATION

Master of Arts in International Business Webster University, St. Louis, MO

Master of Business Administration Webster University, St. Louis, MO

Bachelor of Science in Hospitality Management Florida International University, Miami FL

Proficiency in Spanish, Greek and conversational French

SELECTED ACCOMPLISHMENTS

1994 Created the people infrastructure to grow the Greek market from 3 units to 40 in 3 years (McDonald’s Europe) . Developed Drive Thru operations from 24% to 54% of topline sales.

2007 STAR of Excellence award (McDonald’s Corp) for guest counts, cash flow growth and customer care measurement results (McDonald’s Corp) . Nine years of positive comp sales. Author of the Bistro White Paper for McDonald’s Florida region. Liaison between McDonald’s Corp and WalMart in Florida.

2010-2011 Double digit sales growth in Caribbean-Canada and supervised the opening of 12 new units. Cajun Operating Co)

2011 Four units on the top 10 list in Sales- Pre-debt Cash flow and Customer care out of an int'l pool of 400 (Cajun Operating Co)

2012-2013 Openings of the Peruvian Guatemalan and Costa Rican markets (Hard Rock Café Int’l)

Americas 2013 YTD comp sales 17.8% over 14.8% in 2012 (Hard Rock Café Int’l)

2016-2017 Managed Orlando-Tampa –Jacksonville to timely remodels, increase in customer satisfaction scores and successful implementation of third party delivery service while protecting top line sales and bottom line results. Increased Customer Satisfaction scores in Orlando-Tampa from a 2015 65% to a 2017 82% as per InMoment tracking system and reduced customer complaints from a 2.6/10K to 1.2/10K while maintaining comp sales slightly positive in the middle of a significant restaurant recession in Orlando due to international events (Olympic games, Brazilian recession, BREXIT, European Football Cup, and political uncertainty in the USA).

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