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Customer Service/ Housekeeping

Flushing, Michigan, 48433, United States
August 22, 2018

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G**** Beecher Rd., Apt.# I-*, Flint, MI 48532 810-***-****



16+ Years Leader/Supervisor Experience 17+ Years Housekeeping experience Scheduling Duty Assignments Disciplinary Actions As Needed Honorable Focused Detail Oriented Agreeable, good natured, compassionate, personable Career Oriented Learn Efficiently Methodical Flexible/Adaptable Initiative/Productive Sound Judgment Time Management Conflict Resolution Motivational Skills Focused Troubleshooting/Problem Solving Training of staff PROFESSIONAL EXPERIENCE

Palace Sports Auburn Hills, MI Housekeeping Crew/Supervisor of Housekeeping 11/1999 – 10/2017

Within first 11 2 years, promoted from “Crew Member” to “Housekeeping Crew Leader”.

Within next 3 years, promoted to “Housekeeping Supervisor” with a staff of 30 crew members.

Crew supervision included judgement of quality, and productivity.

Leadership skills including appointing certain crew members to leadership positions to use their strengths. Conferred with my superiors as necessary.

Change and replenish towels, toiletries, cleaning supplies, etc., and use of washing machines.

Disinfection of all areas assigned; special room preparation for different types of meetings.

Clean all rooms and other areas designated, including walkways (e.g., carpets), restrooms, suites, etc.

Clean all types of glass (e.g., windows and mirrors), walls and ceilings as necessary.

Dusting and polishing; restocking of supplies; trash disposal; reporting of hazards, damage, and theft.

Use of power equipment including floor buffers. Other duties as needed.

Note: customer service skills concerning clientele in suites, backstage/production people, and others (e.g., caterers).

All conduct and procedures according to strict company policies.

Report any necessary maintenance problems, hazards, etc. to appropriate departments. EDUCATION/CERTIFICATES

Mott Adult Flint, MI G.E.D. 1996

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