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Customer Care Service

Location:
Festac Town, Lagos, Nigeria
Salary:
80,000-100,000
Posted:
August 22, 2018

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Resume:

ODOM ANDREW EBERE

E-mail: ac6rvw@r.postjobfree.com

Phone Number: 080********

Address: Plot 1480, 67road 6th avenue festac town, Lagos Gender: Male

Date of Birth: 15th May, 1990

Personal Profile

Customer-Care Representative/ Support/ Operations

I am a highly driven professional with over 5 years work experience, 2 years in sales and marketing roles including, 1year experience in stock keeping Management and & the last 2years in customer care servicing, support and operations. I possess a fine blend of skills working in ‘For Profit’ and Non-Profit organisations with a major focus on Strategy, Policy Formulation, and satisfaction. Educational achievements have supported my career growth as an Alumnus of the Customer relationship management. I am looking for an opportunity to further apply learnt skills and be part of a dedicated - team, seeking to transform the economy of nations through customer and organisational satisfaction. Skills

Problem solving skills Project Management Project Execution Support Good Communication Skills Negotiation and Persuasion Client Servicing Organisational Skills Report Writing Skills Strategic Thinking Advanced Therapy Skills Training & Development Organisational Skills Work Experience Summary

ISON BPO INTERNATIONAL 2016-2018

Customer-care Executive

Responsibilities

Customer service and satisfaction

Organized continuous professional development strategies for relationship

Created strategic direction for the marketing and generation of new markets for products and services

MTN NIGERIA 2014 - 2015

Customer-care/Team lead

Responsibilities

Strategic direction & team management

Resolving customers challenges/ satisfaction

Counseling services to individuals

Achievements

Successfully ensured customers loyalty and achievement of organizational goals Moonlight Nigeria Ltd 2012 - 2014

Stock keeping and Management

Responsibilities

Managing stock records

Goods management & welfare

Sales and supply

Achievement

High level coverage/insurance of stocks and management

Increased motivation and effectiveness of staff through better benefit system Benny Hotel 2010-2011

Supervisor housekeeping/potter

Responsibilities

In house/ customer satisfaction

Room servicing and maintenance

Education and Qualifications

Nnamdi Azikiwe University, Nigeria October 2010

Psychology

Ajeromi Ifelodun High School June 2002

National Examination Council

Professional Qualifications

AFRIHUB UMIT (University Mandatory information technology Qualification) (November 2012) Certification on information and communication technology Achievements- skills information and communications MTN CUSTOMER CARE SERVICE CERTIFICATE 2014-2015

Achievements- organisation and client relationship management MS Office Suite – Ms Word, Ms Excel, Ms PowerPoint; Extra-Curricular Activities

Reading Travelling & Tourism Music Strategy

References: available on request

Doris Onyeagbula

MTN Nigeria

080********

Isaiah Gift

Quality Assessor Ison Bpo

080********

Theophilus Nwobi

M/D Moonlight Nigeria LTD

080********



Contact this candidate